Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Checkout 222

Checkout Customer Experience Merchandise Store Consumer 222

Retail TouchPoints

SEPTEMBER 25, 2023

In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. Retailers have to right-size consumer expectations.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house.

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

Retail TouchPoints

SEPTEMBER 17, 2020

While August retail sales numbers were a bit mixed, we believe the consumer is resilient and is in good shape as we head into the holiday season,” said Matthew Shay, President and CEO of NRF. Individual sales results from the retail sectors NRF examined for August include: Clothing and clothing accessory stores: Up 2.9%

Home Furnishings 254

Home Furnishings Sporting Goods Merchandise Store Accessories 254

Retail TouchPoints

JANUARY 11, 2024

The Foodservice Innovation Zone will reflect the increased roles for technology in a field that’s embracing new formats and venues to satisfy consumers’ hunger and thirst. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

ATS 271

ATS Wholesale Inventory Management Fashion 271

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 297

Customer Experience Fulfillment Consumer Marketing 297