Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Checkout 238

Checkout Customer Experience Merchandise Store Consumer 238

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Retailers have to right-size consumer expectations.

Returns 298

Returns Supply Chain Management Fulfillment Customer Experience 298

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house. It allows the retailer to make sure that everyone has the same level of communication.

Consumer 252

Consumer Shipping Management Merchandise Store 252

Retail TouchPoints

JANUARY 11, 2024

The Foodservice Innovation Zone will reflect the increased roles for technology in a field that’s embracing new formats and venues to satisfy consumers’ hunger and thirst.

ATS 231

ATS Wholesale Inventory Management Fashion 231

Retail TouchPoints

JANUARY 16, 2023

That captures the voice of the team and helped us manage through one of the most challenging experiences any of us have had to face,” the COVID pandemic. “We went through the exercise of understanding them and the communities that we operate in. What’s our rally call? It’s that we care, grow and win together.

Planning 272

Planning Management Merchandise Store Store Operations 272