Retail TouchPoints

APRIL 3, 2024

JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.

Merchandise Store 271

Merchandise Store Checkout Supermarket Shopping 271

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

Returns 304

Returns Supply Chain Management Fulfillment Customer Experience 304

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

Merchandise Store 229

Merchandise Store Location Accounting Customer Experience 229

Retail TouchPoints

MARCH 29, 2023

The plan is, once all 40 stores get all the hardware and software deployed, we’re going to be syncing up our corporate inventory with whatever the RFID is showing so that the planning team has the accurate inventory data to make the make their decisions better.”

Checkout 255

Checkout Planning Customer Experience Management 255

Retail TouchPoints

MARCH 18, 2024

The 800+ -store crafts retailer has initiated voluntary prepackaged Chapter 11 cases in the U.S. As it seeks to find firmer footing, Joann has entered a Transaction Support Agreement (TSA) with a majority of its financial stakeholders and other parties that includes commitments for approximately $132 million in new financing.

Finance 241

Finance Planning Merchandise Store Store Operations 241

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 281

Customer Experience Fulfillment Consumer Marketing 281

Retail TouchPoints

JANUARY 11, 2024

Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan. 13 to 16, 2024.

ATS 247

ATS Wholesale Inventory Management Fashion 247