Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Checkout 224

Checkout Customer Experience Merchandise Store Consumer 224

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

Merchandise Store 199

Merchandise Store Location Accounting Customer Experience 199

Retail TouchPoints

JULY 21, 2021

In today’s tech-driven world, retail leaders are focused on using online media and marketing to drive customer engagement. To stand out and scale in an increasingly competitive environment, marketing and CX leaders believe that having a comprehensive digital strategy is key. This floor is meant to be completely open, free play.

Location 222

Location Merchandise Store Apparel Shopping 222

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” These digital experiences, however, don’t always look digital to the shopper, according to the report. But has it changed their priorities at all?

Consumer 236

Consumer Shipping Management Merchandise Store 236

Inside Retail

JUNE 16, 2022

This is where I started to develop my passion for being customer-focused. But also something not many people know is from this job, I had a sneaky passion and love for merchandising stores! I try to bring this to life as much as I can to have the biggest impact on our customer experience. She is customer-obsessed.

Fast Fashion 130

Fast Fashion Merchandise Store Customer Experience Fashion 130

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

Consumer 232

Consumer Department Stores Merchandise Store Advertising 232

Retail TouchPoints

MARCH 2, 2021

In fact, even after the pandemic moves into the rear-view mirror, 46% of consumers plan to do the same amount of shopping online, and 42% said they will actually shop online even more than they do now, according to a recent study from Pitney Bowes. Returns Play a Key Role in Customer Attrition and Loyalty.

Returns 270

Returns Merchant Services Drop-Shipping Consumer 270