Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea.

Returns 305

Returns Supply Chain Management Fulfillment Customer Experience 305

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

Merchandise Store 234

Merchandise Store Location Accounting Customer Experience 234

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 286

Customer Experience Fulfillment Consumer Marketing 286

Retail TouchPoints

SEPTEMBER 18, 2020

“We remain encouraged by the growth we are seeing in new customers and have initiated tests in new categories, including loungewear and face masks, as we see the opportunity to benefit from the market disruption. “As The retailer reported that as of Sept. 4, 2020, it had $12.2

Boutique 132

Boutique Payment Services Jewelry Accessories 132

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. Retailers, even those lacking a significant brick-and-mortar presence, recognize consumers’ preference for in-store returns.

Returns 306

Returns Merchant Services Drop-Shipping Consumer 306