V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate. Are customers getting clogged up in some sections?

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Let’s begin the countdown… 5.

Advertising 236

Advertising Store Operations Merchant Services Wholesale 236

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area.

Marketing 242

Marketing Fulfillment Location Shopping 242

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

Loss Prevention 275

Loss Prevention Visual Merchandising Sporting Goods Store Operations 275

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Customer Experience 322

Customer Experience Supply Chain Management Promotions Advertising 322

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 219

Customer Experience Store Operations Planning Marketing 219

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 292

Store Operations Shopping Marketing Management 292

Retail TouchPoints

MARCH 19, 2024

offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates. The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. Clinton Ave.

Customer Experience 201

Customer Experience Location Marketing Store Operations 201

Retail Focus

FEBRUARY 19, 2024

With 10 stores in Palermo, P&V sought to expand into the UK market, showcasing and celebrating the culture of Italy and Sicily through its food and wine produce. It also has delivered labour hours savings, ensuring store associates can focus time on serving customers or tasks that improve customer experiences in-store.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

Marketing 122

Marketing Checkout Kiosk Store Operations 122

Retail TouchPoints

JANUARY 18, 2024

[We are looking at ways to] reduce their work behind the curtain and get them in the front of the store, working with the customer to make their processes easier, because that’s also going to improve the customer experience.” AI can speed up marketing, merchandising and product development.

Merchant Services 279

Merchant Services ATS Customer Experience Marketing 279

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 217

Payment Services Inventory Management Checkout Loss Prevention 217

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. We are always looking for new ways to delight our customers and improve the shopping experience,” said Leandro Balbinot, CTO at Whole Foods Market in a statement.

Payment Services 219

Payment Services Planning ATS Supermarket 219

Retail TouchPoints

SEPTEMBER 27, 2023

Target will be closing: One store in NYC’s Harlem, leaving 96 locations throughout the city; Two in Seattle, leaving 22 stores; Three in San Francisco/Oakland, leaving 32 stores in the metro area; and Three in Portland, Ore., leaving 15 stores in this market. reduced specific stores’ operating hours; 29.7%

Sporting Goods 260

Sporting Goods Store Operations Location Accounting 260

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. Persaud has 25 years of retail experience across multiple channels at companies in both the U.S. and Canada.

Supply Chain Management 260

Supply Chain Management Store Operations Management Promotions 260

Retail TouchPoints

SEPTEMBER 5, 2023

They’re likely asking questions of their marketing and sales team concerning performance and outputs. Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores.

Customer Experience 215

Customer Experience Consumer Shopping Marketing 215

Retail TouchPoints

JUNE 29, 2023

The combination of our winning asset-light business model and the high awareness and loyalty of the Bed Bath & Beyond brand will improve the customer experience and position the Company for accelerated market share growth.”

Home Furnishings 255

Home Furnishings Store Operations Customer Experience Consumer 255

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 239

Point of Sale Customer Experience Shopping Location 239

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 266

Fulfillment Customer Experience Planning Management 266

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience.

Payment Services 232

Payment Services Checkout Inventory Management Customer Experience 232

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Consumer 271

Consumer Customer Experience Checkout Shopping 271

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 249

Shopping Customer Experience Shipping Consumer 249

Retail TouchPoints

APRIL 22, 2022

Featuring a cross-section of different brand categories, the event experience is designed to inspire collaboration and idea-sharing, offering numerous opportunities for attendees to network with a range of fellow retail executives and industry experts.

Visual Merchandising 298

Visual Merchandising Fulfillment Store Operations Consumer 298

Retail Next

OCTOBER 5, 2020

With customers now becoming much more discerning when it comes to making purchases, the importance of a great customer experience is perhaps more important than ever. But that doesn’t necessarily mean that consumers will stop spending altogether.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Wiser

DECEMBER 11, 2023

A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. In today’s retail environment, traditional methods of store auditing can be time-consuming and inefficient. Accessibility to greater coverage across geography, channel, market, etc.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

JULY 31, 2020

Party City’s partnership with Bringg and its focus on last mile initiatives are just part of the company’s greater customer experience transformation. The brand also has been working simultaneously on a significant web site experience upgrade, including improvements in the checkout experience and access to inventory information.

Marketing 250

Marketing Fulfillment Planning Checkout 250

Retail TouchPoints

APRIL 12, 2023

The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. Brand leaders and operators can access Leap’s network of stores and select those that best meet their needs. San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Customer Experience 316

Customer Experience Shopping Consumer Fulfillment 316

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

Grocer 242

Grocer Fulfillment Marketing Consumer 242

Retail TouchPoints

JANUARY 16, 2024

To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&M.

Customer Experience 263

Customer Experience Promotions Fashion Consumer 263

Retail TouchPoints

JANUARY 29, 2024

The ROI Impact of Omnichannel The benefits that retailers reap from omnichannel operations increasingly include both high-level strategic pluses and practical positives. For example, in 2022, 21% of respondents said improved supply chain efficiency was a valuable benefit, but that percentage increased to 34% in 2023.

Fulfillment 267

Fulfillment Drop-Shipping Customer Retention Shipping 267

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

NOVEMBER 12, 2020

Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. The tool uses AI-powered analytics designed to help improve customer experience, quality of service and store operations. Social media or word of mouth?

Store Operations 235

Store Operations Customer Experience Marketing ATS 235

Retail TouchPoints

FEBRUARY 9, 2024

This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Analytics also can be used to alert employees when a queue is forming or a customer appears to be in need of assistance, reducing wait times and improving the customer experience.

Loss Prevention 242

Loss Prevention Jewelry Customer Experience Management 242

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 271

Promotions Customer Experience Point of Sale Accessories 271

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

Department Stores 267

Department Stores Checkout Location Planning 267

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea.

Returns 299

Returns Supply Chain Management Fulfillment Customer Experience 299