Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Fulfillment 252

Fulfillment Markdowns Store Operations Customer Experience 252

Retail TouchPoints

MAY 29, 2024

Walmart has opened two new Neighborhood Market stores that are over 40% larger than the average-sized location in this format, boasting 57,000 square feet of selling, pickup and delivery space. In January 2024 , Walmart announced ambitious plans to open 150 new stores and remodel 650 existing locations within the next five years.

Marketing 173

Marketing Location Planning Store Operations 173

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area.

Marketing 236

Marketing Fulfillment Location Shopping 236

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 210

Grocer Fulfillment Supermarket Marketing 210

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Last year the top priority was engaging customers in real time. The use of AI by marketers globally has increased by 186%.

Marketing 256

Marketing Consumer Checkout Customer Experience 256

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. Sales of these products reached $3.1

Fulfillment 253

Fulfillment Customer Experience Marketing Consumer 253

Retail TouchPoints

FEBRUARY 13, 2024

The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 234

Fulfillment Supermarket Marketing Location 234

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

Grocer 236

Grocer Fulfillment Marketing Consumer 236

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. What you offer [in terms of fast fulfillment], and to whom, is very important.

Returns 296

Returns Supply Chain Management Fulfillment Customer Experience 296

Retail TouchPoints

APRIL 22, 2022

Featuring a cross-section of different brand categories, the event experience is designed to inspire collaboration and idea-sharing, offering numerous opportunities for attendees to network with a range of fellow retail executives and industry experts.

Visual Merchandising 292

Visual Merchandising Fulfillment Store Operations Consumer 292

Retail TouchPoints

MARCH 14, 2024

The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 226

Fulfillment Management Marketing Location 226

Retail TouchPoints

JUNE 21, 2023

Target has opened a Target Last Mile Delivery (TLMD) extension near its store in Smyrna, Ga. The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market.

Marketing 282

Marketing Planning Shopping Store Operations 282

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer began piloting same-day delivery with OneRail in select markets in 2022. The retailer began piloting same-day delivery with OneRail in select markets in 2022. in partnership with OneRail.

Fulfillment 198

Fulfillment Shopping Marketing Store Operations 198

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

Loss Prevention 269

Loss Prevention Visual Merchandising Sporting Goods Store Operations 269

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. In the coming weeks, Books-A-Million will roll out the service nationwide, beginning in the Southeast and Midwest markets. Orders placed before 3 p.m.

Fulfillment 262

Fulfillment Shopping Marketing Consumer 262

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 315

Customer Experience Returns Checkout Shopping 315

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. They want to know where it is in the fulfillment process. And then when they finally get it, they want to ship it back to you…for free!

Shipping 245

Shipping Fulfillment Customer Experience Management 245

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

Marketing 121

Marketing Checkout Kiosk Store Operations 121

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 243

Shopping Customer Experience Shipping Consumer 243

Retail TouchPoints

JULY 31, 2020

Now, a few months into the initial launch, Party City has partnered with Bringg , a delivery and fulfillment orchestration platform that automates last mile services, from ordering through delivery. Because it started as a fully manual program, the initial rollout was slow. Goals Are Continuously Moving Targets For Party City.

Marketing 244

Marketing Fulfillment Planning Checkout 244

Retail TouchPoints

APRIL 12, 2023

The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. Brand leaders and operators can access Leap’s network of stores and select those that best meet their needs. San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Customer Experience 310

Customer Experience Shopping Consumer Fulfillment 310

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

Fulfillment 190

Fulfillment Promotions Shipping Store Operations 190

Retail TouchPoints

MARCH 28, 2023

He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024. Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. Nashville, Tenn.

Customer Experience 230

Customer Experience Fulfillment Fashion Wholesale 230

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 298

Customer Experience Fulfillment Returns Marketing 298

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 226

Payment Services Fulfillment Store Operations Point of Sale 226

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Inside Retail

JUNE 20, 2021

The market is demanding it, competitors are one step ahead, and they have to catch up,” Walker told Inside Retail. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. Walker said it’s essential for Coles to act on improving the online experience.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience.

Payment Services 227

Payment Services Checkout Inventory Management Customer Experience 227

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Store Associates Gain Access To Up-To-Date Data. We put the customers at the center and really get to know them.

Planning 258

Planning Wholesale Customer Experience Store Operations 258

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Supply Chain Management 234

Supply Chain Management Fulfillment Shipping Inventory Management 234

Retail TouchPoints

MARCH 7, 2024

Once people are in a shop, you need to know what people’s expectations are, because you want to fulfill if not exceed them with some semblance of “Wow, this is cool.” He had been selling at farmer’s markets, but he’s mastered both the design and the guest experience with these stores. How do people identify with it?

Outdoor 263

Outdoor Fulfillment Shopping Marketing 263

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Train early and train often.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

DECEMBER 21, 2023

Which is why this year (and likely next year as well), the focus for resale operators , and the retailers that employ their services, was on tightening up operations as much as expanding them. Media and Advertising Became More Contextual (and Measurable) Marketing teams are feeling more pressure to perform. Nicole Silberstein 2.

Sporting Goods 286

Sporting Goods Advertising Consumer Apparel 286

Retail TouchPoints

OCTOBER 1, 2022

He predicts that the “big catalyst” that will open the market to outside players — from retailers in related markets like alcohol to national banks and Wall Street investors — could happen at any time in the coming months and years. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 302

Customer Experience Consumer Promotions Planning 302

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

Payment Services 258

Payment Services Fulfillment Location Shipping 258

Retail TouchPoints

OCTOBER 15, 2020

The effort paid off, and ABC is continuing to refine its efforts amid positive customer response to its initial ecommerce pivot. Sean Kelly, VP and Chief Marketing Officer at ABC Fine Wine & Spirits, shares the steps the retailer took to quickly adapt its operations in this interview. The alignment was critical to us.

Management 149

Management Merchant Services Fulfillment Store Operations 149