Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 316

Customer Experience Supply Chain Management Promotions Advertising 316

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates.

Supply Chain Management 255

Supply Chain Management Store Operations Management Promotions 255

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”

Returns 296

Returns Supply Chain Management Fulfillment Customer Experience 296

Inside Retail

SEPTEMBER 20, 2023

She also revealed that the company has about 445 million customers, which is roughly equivalent to the entire middle class in China. She thinks that the remaining 1 billion people are still up for grabs, and the company is going all out to capture the rest of the market.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

She also revealed that the company has about 445 million customers, which is roughly equivalent to the entire middle class in China. She thinks that the remaining 1 billion people are still up for grabs, and the company is going all out to capture the rest of the market.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Supply Chain Management 234

Supply Chain Management Fulfillment Shipping Inventory Management 234

Retail TouchPoints

OCTOBER 20, 2021

Retailers that are in the best position to accomplish this are those that have “leveraged learnings from the disruptions of the past two years, and also realized that nothing is ever going to be perfect,” said Peter Bolstorff, EVP for Corporate Development at ASCM (Association for Supply Chain Management) in an interview with Retail TouchPoints.

Supply Chain Management 282

Supply Chain Management Promotions Consumer Fulfillment 282