Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S. And it’s not just helping consumers.

Checkout 259

Checkout Customer Experience Merchandise Store Consumer 259

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. in-stock commitment would take 6X as much inventory as the original 80% calculation — and it’s still not at 100% ! To provide a 99.5% Retailers have to right-size consumer expectations.

Returns 305

Returns Supply Chain Management Fulfillment Customer Experience 305

Retail TouchPoints

APRIL 10, 2023

Dollar General is facing more than $1 million in potential penalties for workspace safety violations at four stores in Florida and Georgia that were uncovered by investigators from the U.S. federal workplace inspectors opened inspections at stores on 58th Avenue and Marion Oaks Manor in late August and September 2022.

Merchandise Store 234

Merchandise Store Location Accounting Customer Experience 234

Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

Retail TouchPoints

JULY 21, 2021

In today’s tech-driven world, retail leaders are focused on using online media and marketing to drive customer engagement. To stand out and scale in an increasingly competitive environment, marketing and CX leaders believe that having a comprehensive digital strategy is key. This floor is meant to be completely open, free play.

Location 254

Location Merchandise Store Apparel Shopping 254

Inside Retail

JUNE 16, 2022

This week, we have a chat with Jade Cameron, head of customer support at activewear brand, LKSD. Not my first job but my very first job in retail was at Target! But also something not many people know is from this job, I had a sneaky passion and love for merchandising stores! Her people and the customer.

Fast Fashion 130

Fast Fashion Merchandise Store Customer Experience Fashion 130

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 286

Customer Experience Fulfillment Consumer Marketing 286