Inside Retail

MARCH 13, 2024

But beyond ads, few brands use humour across their broader customer experience. This fear of getting it wrong – or worse, being cancelled – is what’s holding back 95 per cent of brand managers and marketers. Beyond amusing campaigns, however, the overall Aldi customer experience quickly defaults to being value-driven.

Customer Experience 130

Customer Experience Supermarket Advertising Planning 130

Inside Retail

JUNE 22, 2022

Improving the customer experience has been an important point of focus for retailers for quite some time. Happy customers are happy spenders, who then go on to share their experiences with other potential customers – so investing in their positive impressions of a store makes good business sense.

Customer Experience 256

Customer Experience Management Planning ATS 256

Retail TouchPoints

AUGUST 1, 2022

That’s why these immersive experiences need to be a near-term goal, and not part of retailers’ five-year plan. But while augmented reality shopping experiences are still in their infancy and may sound complex, they really don’t need to be. And now more than ever, the experiences they crave are found within augmented reality.

Customer Experience 310

Customer Experience Social Commerce Advertising Shopping 310

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

Customer Experience 296

Customer Experience Accounting Advertising Promotions 296

Hyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?

Customer Experience 120

Customer Experience Management Planning Marketing 120

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

Planning 247

Planning Customer Experience Management Fulfillment 247

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 303

Loss Prevention Planning Customer Experience Inventory Management 303

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Planned returns – the growth of online shopping has dramatically increased returns. Shoppers deliberately over-order, use their home as the changing room, and plan to return the sizes/colours they don’t want to keep.

Customer Experience 95

Customer Experience Returns Management Inventory Management 95

Retail TouchPoints

AUGUST 4, 2022

For retailers, inventory hoarding by bad bots has become a critical challenge to manage during the holiday shopping season. As retailers prepare for the upcoming holiday shopping season, they need a strategy for managing the inevitable bad bot traffic that will land on their site. Get Ahead of the Bad Bots: Start Planning Now.

Customer Experience 263

Customer Experience Management Checkout Shopping 263

Retail TouchPoints

MARCH 22, 2024

will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions. Relex’s AI- and machine learning-powered solutions include demand forecasting, replenishment and advanced space and floor planning functionalities.

Planning 206

Planning Inventory Management Management Store Operations 206

Inside Retail

OCTOBER 4, 2023

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. Now we have a little button that [you can ask], ‘What’s the HR policy on this?’

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. In April 2023 the retailer revealed plans to invest more than $2.2 in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

MARCH 6, 2024

Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care.

Planning 262

Planning Marketing Spend Management Shopping 262

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Final Thoughts We live in an experience economy — and a global one at that. Maximize potential.

Management 267

Management Customer Experience Location Accounting 267

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 147

Management Fulfillment Checkout Promotions 147

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Yet cash payments are expensive for businesses to manage. The post How digital payments can help businesses lead in customer experience appeared first on Inside Retail.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

Customer Experience 244

Customer Experience Merchant Services Inventory Management Grocer 244

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 229

Inventory Management Customer Experience Fulfillment Shopping 229

Inside Retail

NOVEMBER 8, 2023

Belles’ managing director Joss Jenner-Leuthart told Inside Retail that the brand has chosen to raise funding through this particular route – rather than a traditional capital raise – as it provides customers with the opportunity to connect more deeply with the brand, and feel a genuine sense of ownership over it.

Planning 244

Planning Location Wholesale Customer Experience 244

Inside Retail

JULY 19, 2023

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. Domestic and global plans Rodgers explained that different companies had approached Cargo Crew over the years to discuss what a joint venture or partnership would look like.

Planning 246

Planning Telecommunications Fashion Wholesale 246

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Inside Retail

NOVEMBER 15, 2021

Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business. Why should your business provide payment plans to business customers?

Payment Services 264

Payment Services Planning Finance Accounting 264

Retail TouchPoints

APRIL 29, 2024

By creating an environment where fans engage with their favorite emoji brand characters, the companies are “not only delivering a unique experience but also a vibrant platform for fans to immerse themselves in the world of the emoji brand like never before,” noted Steven Tan, General Manager of UNIS in a statement.

Planning 147

Planning Location Management Customer Experience 147

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning.

Checkout 242

Checkout Planning Customer Experience Management 242

Inside Retail

MARCH 26, 2024

I started as general manager of Advance Traders in October 2008,” Garnsworthy added. Tailored customer-centric omnichannel approach With a paid membership program, Club 99, that boasts over 1.6 million members, Garnsworthy said that delivering “a great customer experience is critical for us. The company achieved an 82.6,

Returns 130

Returns Planning Specialty Retailers Customer Experience 130

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Walmart has announced plans to emit zero carbon in its stores by 2040. How is this managed?

Management 264

Management Accounting Customer Experience Finance 264

Inside Retail

MAY 26, 2021

Too few staff will lead to frustrated customers while too many results in unnecessary costs. At fashion retail giant H&M group, workforce planning has become a critical part of daily activity. The extensions to the Board platform mean that it now supports function planning and strategic decision making. billion in revenue.

Planning 245

Planning Point of Sale Fashion Management 245

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Planning 236

Planning Customer Experience Location Management 236

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. Retail TouchPoints: What’s your plan to bring Wish back to the forefront, especially with so many new competitors in the space now? Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Planning 319

Planning Consumer Shipping Shopping 319

Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 236

Planning Grocer Wholesale Payment Services 236

Cisco Retail

AUGUST 4, 2022

But we’d make it, even if it wasn’t exactly as planned. Just like I wouldn’t drive across country without a map, I wouldn’t expect partners to lead a customer through the lifecycle without a plan or strategy. Identification of customers stalled in the lifecycle, and recommendations on how to help them move forward.

Customer Experience 116

Customer Experience Management Accounting Planning 116

Retail Focus

JUNE 7, 2023

Next generation delivery management platform, Scurri , whose retail and brand partners include Vision Direct, Biscuiteers and Natural Baby Shower, today announced two new strategic appointments as it continues to scale growth in the United Kingdom. Additionally, Matthew Hunt joins the Scurri team in the role of Demand Generation Manager.

Management 130

Management Promotions Fulfillment Marketing 130

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 251

Management Marketing Customer Experience Inventory Management 251