Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Store Operations 258

Store Operations Management Planning ATS 258

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning.

Checkout 258

Checkout Planning Customer Experience Management 258

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Planning 255

Planning Customer Experience Location Management 255

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 259

Planning Grocer Wholesale Payment Services 259

365 Retail

DECEMBER 15, 2022

Other common areas of investment were a q uality end-to end customer experience (29%) , a person al ised customer experience ( 2 8 % ) and staff training (28%). . The post European retailers fearing for in-store operations during this year’s festive period appeared first on 365 RETAIL | Retail Technology News.

Store Operations 78

Store Operations Customer Experience Promotions Management 78

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. But with new safety guidelines and sanitation best practices coming online, associates will be tasked with not just doing their own jobs well, but also keeping everyone in the store safe from harm.

Management 193

Management Fulfillment Store Operations Consumer 193

Retail TouchPoints

MAY 10, 2022

As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels. Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Ingka Group also is investing nearly €1.2

Planning 270

Planning Location Shipping Management 270

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 238

Customer Experience Store Operations Planning Marketing 238

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 164

Planning Finance Shipping Management 164

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 234

Payment Services Inventory Management Checkout Loss Prevention 234

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 253

Advertising Store Operations Merchant Services Wholesale 253

Retail TouchPoints

MAY 24, 2023

MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers. That makes me feel good, because I know our team is providing our customers with great service.”

Fulfillment 275

Fulfillment Customer Experience Planning Management 275

Retail TouchPoints

MARCH 18, 2024

The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. The survey, of 1,390 retail decision-makers from Canada, the U.S., Retailers are thinking about data readiness, data governance and data trust, but our data shows that there’s a way to go.”

Store Operations 307

Store Operations Shopping Marketing Management 307

Retail Focus

FEBRUARY 19, 2024

Each week, it imports the finest produce from Italy, from seasonal fruit and vegetables, to charcuterie, cheeses, pasta and wine, as well as offering dining-in experiences, which feature Italian ingredients sold in the deli, in its in-store cafés.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

MAY 13, 2024

Some of these people may be willing to spend quite a lot of money in your store — but not a lot of time outside it, in the cold. Anticipating and Managing Queues The key to a successful queue lies in planning. But Dishoom always has queues, so can easily plan for them. Your queues may be more varied.

Boutique 204

Boutique Planning Advertising Customer Experience 204

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 272

Location Department Stores Fulfillment Planning 272

Retail TouchPoints

AUGUST 18, 2020

Payless, which has dropped the “ShoeSource” from its name, plans to open 300 to 500 freestanding stores across North America over the next five years, beginning with the opening of a prototype store this fall in Miami.

Planning 200

Planning Payment Services Brand Management Location 200

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 276

Employee Engagement Store Operations Consumer Management 276

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

FEBRUARY 9, 2024

If a pattern of shrink emerges that correlates to specific employee schedules or time spent in stock rooms, store management should investigate further. Even outside the store, these devices can have significant utility — especially when integrated with other systems.

Loss Prevention 261

Loss Prevention Jewelry Customer Experience Management 261

Retail TouchPoints

FEBRUARY 26, 2024

When David Sherwood joined the family business in 2001, the plan was to sell. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I But at the end of the day what we do at the store level, what happens with an associate and a customer over the counter, hasn’t changed at all since 1954.”

Loss Prevention 294

Loss Prevention Jewelry Payment Services Accounting 294

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 250

Fulfillment Management Marketing Location 250

Retail TouchPoints

JUNE 16, 2023

Andy Dunn, founder of Bonobos , will join WHP Global in an advisory role to help the company manage the recently acquired Bonobos brand. Dunn originally departed from Walmart and Bonobos in 2020 but did not provide information about the reasons for his departure or his future plans.

Fashion 265

Fashion Customer Experience Planning Management 265

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. and all of those have a data and analytics element, which is what we’re helping them figure out.”

Merchant Services 284

Merchant Services Markdowns Store Operations Planning 284

Retail TouchPoints

MARCH 12, 2024

For example, the “Gen Zalpha” brand focused on expanding its presence in grocery stores and mass merchants like Walmart in 2023 and forged a shop-in-shop partnership with Macy’s in late 2022. That same month, the retailer announced plans for The Collab , a platform for “Gen Zalpha” to share their stories and perspectives.

Merchant Services 261

Merchant Services Jewelry Accessories Fashion 261

Retail TouchPoints

JULY 13, 2023

The company currently operates 23 stores in Canada under the JD , size? and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years. The Retail Management Suite from Jesta I.S.

Loss Prevention 232

Loss Prevention Management Planning Location 232

Retail TouchPoints

APRIL 3, 2024

Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions. By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance.

Promotions 277

Promotions Customer Experience Point of Sale Accessories 277

Retail TouchPoints

APRIL 25, 2023

Canada Goose has named Matt Blonder as its first-ever Chief Digital Officer (CDO), one of five key appointments designed to drive the retailer’s five-year strategic growth plan. She joins Canada Goose from Hermès where she held the role of European Managing Director.

Planning 293

Planning Consumer Management Marketing 293

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 282

Checkout Payment Services Supermarket Customer Experience 282

Retail TouchPoints

JANUARY 18, 2024

[We are looking at ways to] reduce their work behind the curtain and get them in the front of the store, working with the customer to make their processes easier, because that’s also going to improve the customer experience.” AI can speed up marketing, merchandising and product development.

Merchant Services 292

Merchant Services ATS Customer Experience Marketing 292

Retail TouchPoints

MARCH 16, 2023

BJ’s Wholesale Club has entered a partnership with Simbe to roll out the solution provider’s automated business intelligence robot, Tally, to all 237 stores. The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights.

Wholesale 276

Wholesale Location ATS Inventory Management 276

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months.

Management 242

Management Promotions Checkout Consumer 242

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges. The Master Plan sought to enhance main streets such as Biscayne Blvd.

Planning 240

Planning Promotions Outdoor Finance 240