Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet.

Management 285

Management Location Planning Store Operations 285

Retail Gazette

MARCH 27, 2024

M&S has named Morrisons retail operations boss Jayne Wall as its new director of central store operations. Line has decided to retire from a full-time leadership role and will be taking up a position at Woolworths in South Africa as the relationship manager between it and M&S.

Store Operations 69

Store Operations Grocer Supermarket Planning 69

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Management 289

Management Customer Experience Location Accounting 289

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Store Operations 264

Store Operations Management Planning ATS 264

Retail TouchPoints

MAY 22, 2023

To combat retail theft, NYC Mayor Eric Adams, alongside other city and state leaders, announced a comprehensive plan on May 17, 2023 that will bring together increased law enforcement efforts and enhanced social service programming and resources to prevent shoplifting across the city.

Planning 279

Planning Kiosk Management Consumer 279

Retail TouchPoints

MAY 6, 2024

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S.

Store Operations 283

Store Operations Management Location Customer Experience 283

Retail TouchPoints

MAY 10, 2022

Taking a proactive approach in planning for and responding to severe weather volatility will help safeguard any business’s reputation — and long-term growth potential. That said, a common concern in the retail and hospitality space is how to efficiently maintain operations in the face of a severe weather event.

Planning 282

Planning Location Fulfillment Management 282

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Prior to joining Macy’s, Mitchell advised retailers as a Managing Director and Partner at Boston Consulting Group and was CEO of home furnishings retailer Arhaus LLC.

Planning 264

Planning Home Furnishings Finance Management 264

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 274

Planning Grocer Wholesale Payment Services 274

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas. In April 2023 the retailer revealed plans to invest more than $2.2 in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning.

Checkout 264

Checkout Planning Customer Experience Management 264

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

Checkout 253

Checkout Payment Services Store Operations Customer Experience 253

Retail TouchPoints

MARCH 5, 2021

In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format. Burlington currently operates 761 stores across the U.S.

Planning 264

Planning Location Store Operations Accounting 264

Retail TouchPoints

JULY 29, 2020

With a new retail management solution in place, Burton will now be able to: Deploy mobile POS (mPOS) devices in its stores; Provide store associates with improved visibility into customer, product and inventory data ; and Gain a unified view of its e-Commerce and brick-and-mortar operations at both the store and headquarters levels. “The

Planning 308

Planning Wholesale Customer Experience Store Operations 308

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. But with new safety guidelines and sanitation best practices coming online, associates will be tasked with not just doing their own jobs well, but also keeping everyone in the store safe from harm.

Management 218

Management Fulfillment Store Operations Consumer 218

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal. Ingka Group also is investing nearly €1.2

Planning 286

Planning Location Shipping Management 286

Retail TouchPoints

OCTOBER 8, 2020

Lithuanian grocery retailer IKI plans to deploy an intelligent workforce management solution aimed at increasing labor efficiency in its 228 stores for its 5,000 employees. Reflexis ESS will empower employees to manage schedule changes and requests from their mobile devices, resulting in greater engagement and retention.

Management 126

Management Store Operations Planning ATS 126

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Planning 263

Planning Customer Experience Location Management 263

365 Retail

DECEMBER 15, 2022

Perhaps the biggest vote of confidence for in-store operations was the finding that all retailers surveyed said they were planning to invest in their in-store experience in 2023. . This proportion rises to 1 in 2 (50%) in Germany, whilst 42% and 36% of UK and French retailers respectively share these concerns. .

Store Operations 78

Store Operations Customer Experience Promotions Management 78

Retail TouchPoints

MAY 26, 2022

However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities. The retailer is rolling out self-serve buy online, pick up in-store to all stores by the end of 2022 and is currently piloting self-service returns at 100 stores.

Planning 253

Planning Returns Management Consumer 253

Retail TouchPoints

JULY 9, 2021

Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas. Walmart has announced plans to emit zero carbon in its stores by 2040. How is this managed? Automated controls and monitoring vastly improve energy efficiency and operational management.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 167

Planning Finance Shipping Management 167

Retail TouchPoints

MARCH 1, 2021

The 2,500-square-foot Sephora at Kohl’s shops will replace Kohl’s current in-store beauty departments and feature a unique assortment of 100+ makeup, skincare, hair and fragrance brands. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 328

Location Planning Department Stores Shopping 328

Retail TouchPoints

APRIL 10, 2024

As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. Ric Clark and Rick Markee bring tremendous dealmaking experience to Macy’s board and will be instrumental in maximizing value for shareholders,” said Gavriel Kahane and Jonathon Blackwell, Managing Partners at Arkhouse in a statement. “As

Finance 264

Finance Management Planning Store Operations 264

Retail TouchPoints

NOVEMBER 4, 2022

Part of the realignment is being seen in the Lowe’s C-suite: EVP and Chief Brand and Marketing Officer Marisa Thalberg left the company in September 2022 and Lowe’s doesn’t plan to fill her role. The acquisition will help Sycamore further build out its retail portfolio. “We

Store Operations 354

Store Operations Returns Management Marketing 354

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 297

Employee Engagement Checkout Store Operations Fulfillment 297

Retail TouchPoints

MAY 11, 2021

Paper Source will sell itself to Elliott Investment Management , allowing the retailer to emerge from Chapter 11 and pursue a turnaround. The company will emerge with significantly less debt and continue operating 130 stores, its ecommerce site and the Waste Not Paper by Paper Source wholesale division.

Planning 153

Planning Wholesale Management Store Operations 153

Retail TouchPoints

APRIL 1, 2024

Rite Aid has filed a restructuring plan with the U.S. Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating.

Payment Services 296

Payment Services Planning Returns Management 296

Retail TouchPoints

JULY 30, 2020

The 4R Systems Demand Planning solution helps retailers better understand true demand by revealing the optimal answers to inventory challenges. Additionally, Demand Planning can encompass all a retailer’s demand locations, including in-store and online.

Planning 178

Planning Location Management Store Operations 178

Retail TouchPoints

AUGUST 18, 2020

Payless, which has dropped the “ShoeSource” from its name, plans to open 300 to 500 freestanding stores across North America over the next five years, beginning with the opening of a prototype store this fall in Miami.

Planning 206

Planning Payment Services Brand Management Location 206

Retail TouchPoints

MARCH 18, 2024

The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. The survey, of 1,390 retail decision-makers from Canada, the U.S., Retailers are thinking about data readiness, data governance and data trust, but our data shows that there’s a way to go.”

Store Operations 316

Store Operations Shopping Marketing Management 316

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities.

Inventory Management 262

Inventory Management Customer Experience Fulfillment Shopping 262

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

JANUARY 18, 2024

Current COO John Mulligan announced his retirement plans in October 2023. As COO, Fiddelke will oversee Target’s nearly 2,000 stores, its global supply chain network, fulfillment services, network capacity planning, enterprise operations and the teams responsible for building and remodeling Target stores and facilities.

Fulfillment 261

Fulfillment Finance Accessories Apparel 261

Retail TouchPoints

JUNE 27, 2023

Spirit Halloween is planning to open 1,500 temporary locations this fall across the U.S. The 40,000 associate and store manager positions now available also represent Spirit Halloween’s largest seasonal workforce ever. Returning store managers are also eligible for seasonal retention bonuses. ”

Returns 274

Returns Planning Management Location 274

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 278

Employee Engagement Store Operations Consumer Management 278