Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. But with new safety guidelines and sanitation best practices coming online, associates will be tasked with not just doing their own jobs well, but also keeping everyone in the store safe from harm.

Management 193

Management Fulfillment Store Operations Consumer 193

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 250

Fulfillment Management Marketing Location 250

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business.

Fulfillment 303

Fulfillment Shipping Suggestive Selling Management 303

Retail TouchPoints

JULY 29, 2020

With a new retail management solution in place, Burton will now be able to: Deploy mobile POS (mPOS) devices in its stores; Provide store associates with improved visibility into customer, product and inventory data ; and Gain a unified view of its e-Commerce and brick-and-mortar operations at both the store and headquarters levels. “The

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas. In April 2023 the retailer revealed plans to invest more than $2.2 in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 284

Employee Engagement Checkout Store Operations Fulfillment 284

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 259

Planning Grocer Wholesale Payment Services 259

Retail TouchPoints

APRIL 18, 2023

He will be tasked with implementing new technologies including a modern ERP platform, a headless ecommerce solution, new finance and operations planning tools and a new product lifecycle management platform.

Finance 340

Finance Fulfillment Planning Management 340

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal. Ingka Group also is investing nearly €1.2

Planning 270

Planning Location Shipping Management 270

Retail TouchPoints

JANUARY 13, 2023

Lululemon is in the process of rolling out a cloud-based RFID inventory management solution to its 600+ stores globally that will help the retailer optimize its in-store product assortments. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

Inventory Management 276

Inventory Management Fulfillment Planning Management 276

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 236

Returns Fulfillment Shipping Checkout 236

Retail TouchPoints

AUGUST 19, 2021

They’re the place a consumer “has to go to” because of lack of planning or for essential purposes only. Stores are, quite simply, expensive to operate. From a logistical standpoint, every product sees a minimum of eight physical touch points between its manufacturer and the store shelf.

Fulfillment 264

Fulfillment Management Shipping Consumer 264

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 276

Employee Engagement Store Operations Consumer Management 276

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

Fulfillment 268

Fulfillment Social Commerce Customer Retention Consumer 268

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. 13-14 , will kick off the season.

Fulfillment 306

Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

FEBRUARY 26, 2024

When David Sherwood joined the family business in 2001, the plan was to sell. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I But at the end of the day what we do at the store level, what happens with an associate and a customer over the counter, hasn’t changed at all since 1954.”

Loss Prevention 294

Loss Prevention Jewelry Payment Services Accounting 294

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. The equivalent in U.S.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224

Retail TouchPoints

NOVEMBER 3, 2021

More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor. They also help associates improve efficiency and better manage critical tasks such as checking inventory levels.

Payment Services 356

Payment Services Checkout Fulfillment Kiosk 356

Retail TouchPoints

FEBRUARY 11, 2021

As the first step in a planned three-year, $250 million technology upgrade, Bed Bath & Beyond will deploy Oracle Cloud as its Enterprise Resource Planning (ERP) solution, providing the retailer with real-time financial, supply chain and merchandising solutions.

Inventory Management 173

Inventory Management Space Planning Fulfillment Planning 173

Retalon

AUGUST 14, 2023

Nearly 70% of retailers face challenges managing inventory due to relying on legacy processes. For executives in planning and merchandising roles, this leads to sleepless nights and the nagging feeling there must be a better way. Furniture inventory management software offers a smarter solution. You’re not alone.

Inventory Management 41

Inventory Management Management Dead-Stock Inventory Turnover 41

Retail TouchPoints

APRIL 17, 2023

Alongside these efforts, the company is also strategically managing inventory and evaluating its physical footprint to maximize value and the prospect of a successful going concern transaction.” The layoffs will hit 9,236 workers nationwide, according to a WARN notice filed with the Pennsylvania Department of Labor and Industry.

Payment Services 338

Payment Services Fulfillment Returns Marketing 338

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 274

Payment Services Fulfillment Location Shipping 274

Retail TouchPoints

NOVEMBER 7, 2023

WHP Global plans to expand the Express brand to multiple countries in Asia and Latin America through a series of licensing agreements. This marks the first major announcement since the brand management firm announced its strategic partnership with Express, Inc. late last year.

Accessories 256

Accessories Apparel Brand Management Planning 256

Retail TouchPoints

NOVEMBER 18, 2021

Furthermore, a global supply chain crisis and labor shortages are likely to limit the ability to keep stores stocked throughout the fall holiday shopping season and spur increased consumer demand. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. Embrace the Need for Speed .

Supply Chain Management 255

Supply Chain Management Fulfillment Shipping Inventory Management 255

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Melanie Cook Brian Haug Brian Haug has been promoted to senior vice president, margin planning and analytics.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JUNE 19, 2020

For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.

Fulfillment 206

Fulfillment Planning Management Consumer 206

Retail TouchPoints

JULY 1, 2022

Enjoy will continue operating throughout the bankruptcy process but will wind down its operations in the UK, according to an SEC filing. The ultimate plan is to sell to the highest bidder. To fund its operations throughout the Chapter 11 proceedings, Enjoy has received a $2.5

Telecommunications 318

Telecommunications Finance Store Operations Consumer 318

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 251

Marketing Consumer Fulfillment Accounting 251

Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US. “I

Shopping 305

Shopping Merchant Services Fulfillment Returns 305

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. The 3,000 open jobs, some of which are seasonal, include sales and stock positions as well as store managers, and the $15 minimum will apply to all of them.

Fulfillment 150

Fulfillment Planning Management Store Operations 150

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 244

Marketing Consumer Fulfillment Accounting 244

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

Employee Engagement 264

Employee Engagement Management Point of Sale Planning 264

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 263

Fulfillment Drop-Shipping Markdowns Shipping 263

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Customer Experience 328

Customer Experience Shopping Consumer Fulfillment 328

Retail TouchPoints

DECEMBER 31, 2021

According to data from BDO , 51% of retailers are planning to implement training to upskill employees’ technology capabilities, said Natalie Kotlyar, BDO’s National Leader for the Retail and Consumer Products Industry Group in an interview with Retail TouchPoints.

Home Furnishings 308

Home Furnishings Shipping Fulfillment Consumer 308

Retail TouchPoints

JULY 7, 2023

Wellful has purchased the well-known weight loss brand Jenny Craig and plans to resume its operations this fall, using a DTC delivery model and the personalized coaching the brand is known for. Although Wellful also owns the Nutrisystem brand, Jenny Craig will be managed separately as an independent brand.

Returns 265

Returns Consumer Location Planning 265