Retail TouchPoints

AUGUST 1, 2022

That’s why these immersive experiences need to be a near-term goal, and not part of retailers’ five-year plan. But while augmented reality shopping experiences are still in their infancy and may sound complex, they really don’t need to be. These “gifts” are often wickedly interactive, which is what makes them so engaging.

Customer Experience 310

Customer Experience Social Commerce Advertising Shopping 310

Inside Retail

MAY 7, 2023

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. Of course, the customer must always be at the heart of that decision-making process.”

Customer Experience 246

Customer Experience Planning ATS Consumer 246

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 238

Customer Experience Inventory Management Fulfillment Inventory Turnover 238

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

Customer Experience 295

Customer Experience Accounting Advertising Promotions 295

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 282

Customer Experience Checkout Consumer Marketing 282

Inside Retail

JUNE 22, 2022

Improving the customer experience has been an important point of focus for retailers for quite some time. Happy customers are happy spenders, who then go on to share their experiences with other potential customers – so investing in their positive impressions of a store makes good business sense.

Customer Experience 256

Customer Experience Management Planning ATS 256

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail Focus

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience. Retailers implement digital transformation plans designed to create a richer experience for consumers.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail Focus

OCTOBER 10, 2023

Open Floor Plan The floor plan is the critical area to focus on as this will impact the visitor experience and overall atmosphere. You want to utilize an open-plan design with plenty of space so people can easily move around the store without feeling crammed in.

Customer Experience 130

Customer Experience Planning 130

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MARCH 21, 2024

That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand. Scalability Is Key One key aspect of effective cloud resource planning is being able to dynamically scale infrastructure. Here are three key components of a well-managed ecommerce cloud strategy. So Who’s Doing It Well?

Planning 203

Planning Customer Experience Management Promotions 203

Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Tip #1: Seamless and efficient experiences are a must. Revolutionary even.

Customer Experience 284

Customer Experience Consumer Planning ATS 284

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

Planning 246

Planning Customer Experience Management Fulfillment 246

Retail TouchPoints

JANUARY 2, 2024

On the heels of its 40th anniversary, Mango Fashion Group has revealed plans to open 500 new stores in key markets, including Canada, France, the UK and U.S., India, Italy and Spain are the other store “homes” planned for the coming years. through 2026. Mango also entered three new U.S. states — California, Georgia and Texas — in 2023.

Planning 218

Planning Fashion Location Marketing 218

Inside Retail

OCTOBER 4, 2023

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. Now we have a little button that [you can ask], ‘What’s the HR policy on this?’

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months.

Loss Prevention 302

Loss Prevention Planning Customer Experience Inventory Management 302

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

Planning 245

Planning Returns Marketing Accounting 245

Retail TouchPoints

JUNE 21, 2023

Staples has launched tiered Total Support Plans to provide customers with access to 24/7/365 computer support. The new plans were developed to protect customers from viruses, identity theft, crashed laptops, accidents and other problems with a live agent available at any time of day. Retail in a statement.

Planning 247

Planning ATS Customer Experience 247

Retail TouchPoints

FEBRUARY 13, 2024

Citing its actions following previous corporate mergers, Kroger said it plans to lower prices when its planned merger with Albertsons is finalized. The supermarket giant will invest $500 million to lower prices on “day one” following the transaction’s close, and also plans to invest $1.3

Planning 272

Planning Grocer Supermarket Shopping 272

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

AUGUST 4, 2022

A Roadmap to a Bad Bot-Free Holiday Shopping Experience. By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic. Get Ahead of the Bad Bots: Start Planning Now. Luckily, retailers aren’t defenseless from the threat of bad bots.

Customer Experience 262

Customer Experience Management Checkout Shopping 262

Retail TouchPoints

MAY 13, 2021

Walmart plans to acquire Zeekit , a female-founded, Israeli-based virtual fitting platform. The deal will help Walmart enhance its customer and social experience by offering virtual try-ons designed to provide shoppers with more inclusive, immersive and personalized experiences.

Customer Experience 154

Customer Experience Social Commerce Planning 154

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

NOVEMBER 3, 2022

The planned upgrades follow soft launches of the concept earlier this year in Torrance, Calif., The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 222

Customer Experience Clienteling Boutique Accessories 222

Inside Retail

MARCH 19, 2024

Cross-border shipping and the ease of returns Australian retailers targeting the US market need to bear in mind that delivering a smooth returns experience for customers is key to securing repeat business from them. A clear and seamless returns experience is critical. The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 15, 2024

Our compelling holiday plans and thoughtfully curated assortment resonated with our guests and delivered healthy traffic, record brand awareness and strong member growth,” said Dave Kimbell, CEO of Ulta Beauty in a statement. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8%

Planning 209

Planning Store Operations Customer Experience 209

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. In April 2023 the retailer revealed plans to invest more than $2.2 billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Hyken

DECEMBER 12, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 77

Customer Experience Planning Marketing ATS 77

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

MARCH 21, 2023

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses.

Planning 251

Planning Payment Services Customer Experience Advertising 251

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

Customer Experience 243

Customer Experience Merchant Services Inventory Management Grocer 243

Retail TouchPoints

SEPTEMBER 10, 2021

The word that comes to mind when we talk internally about customer experience and the customer journey is fluidity,” said Lande-Shannon. “In The screens also help mitigate friction by letting customers develop their own independent consultations as they wait for an available stylist.

Customer Experience 232

Customer Experience Consumer Planning ATS 232

Retail TouchPoints

SEPTEMBER 11, 2023

Rent the Runway has lowered its revenue expectations for 2023, now saying it plans to at least match 2022 revenues of $296.4 We believe that a key part of achieving our profitability milestone is prioritizing the medium- and long-term health of the business over short-term revenue gains and lower margin customers.”

Planning 240

Planning Promotions Marketing Spend Marketing 240

Hyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a company’s website and use the search bar to find information, the technology behind it can provide relevant and helpful results, making it easier to get the answers they need.

Customer Experience 80

Customer Experience Planning ATS 80

Retail TouchPoints

MARCH 22, 2024

Relex’s AI- and machine learning-powered solutions include demand forecasting, replenishment and advanced space and floor planning functionalities. This unified approach is designed to both boost customer satisfaction and enhance overall store performance and efficiency.

Planning 205

Planning Inventory Management Management Store Operations 205

Retail TouchPoints

FEBRUARY 24, 2022

Extend aims to help retailers take control of their post-purchase customer experience with product protection plans. Retailers can introduce value-added services to help build shopper trust and loyalty and keep customers within the brand ecosystem.

Planning 206

Planning Customer Experience Marketing 206

Retail TouchPoints

MARCH 6, 2024

Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Planning 261

Planning Marketing Spend Management Shopping 261