Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability.

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Drop-Shipping Shipping Accounting Management 201

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ What that does is it allows you to put that money back into marketing and grow the business.”

Wholesale 218

Wholesale Drop-Shipping Marketing Accounting 218

Wiser

OCTOBER 11, 2023

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers. Pros: Higher profit margins, direct relationship with customers, quicker time to market.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Retail TouchPoints

MARCH 30, 2022

Whether its next-day, same-day or Express delivery, the customer expects their orders to arrive quickly, and we’re continuously working on redefining delivery timelines expressed in minutes rather than days.”. The program also supports degrees in business, technology, supply chain management and other fields.

Fulfillment 257

Fulfillment Drop-Shipping Supply Chain Management Grocer 257

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

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Fulfillment Drop-Shipping Planning Management 130

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

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Returns Drop-Shipping Consumer Apparel 335

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. But with its June summer sale, it’s clear that Amazon has no plans to sit on the sidelines. Last year, a study noted that 68% of shoppers planned to comparison shop against Amazon on Prime Day.

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Comparison Shopping Drop-Shipping Fulfillment Planning 200

Inside Retail

JANUARY 12, 2022

Managing staff in isolation means a drop in sales as well, given 20 per cent more people are locked in the house undergoing isolation. MW: To increase efficiency, we now ship online orders from the store, but none of our stores have been able to open back to normal trading. In essence, it’s a lockdown, only far more chaotic.

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Dead-Stock Drop-Shipping Outdoor Returns 264

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. The End of Black Friday as we Know it: How to Plan for the Unplannable.

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Payment Services Customer Experience Consumer Advertising 207

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

365 Retail

JULY 3, 2023

Luxury childrenswear retailer, Childsplay Clothing, is driving international growth with a solution from Akeneo, the Product Experience company and global leader in Product Information Management (PIM) and Product Experience Management (PXM) solutions.

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Drop-Shipping Fashion Shipping Management 52

Hyken

NOVEMBER 11, 2022

This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. He shares how companies can use QR codes to improve customer service and experience. QR codes in customer service: How effective is it?

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Payment Services Drop-Shipping Customer Experience Returns 54

Retail TouchPoints

SEPTEMBER 9, 2020

The platform also wanted to create a positive customer experience for sellers. It also provides access to human account managers who can guide prospective sellers. Nearly 70% of visitors access Worthy through mobile devices, but the responsive web site provides the same experience even on different screens.

Jewelry 184

Jewelry Drop-Shipping Consumer Accounting 184

365 Retail

NOVEMBER 13, 2023

Yet potentially it can be a very rewarding period for sales if forecast and managed correctly. There are clear instances when certain products become hot commodities with surging sales while others drop into relative obscurity. It’s imperative for every forward-thinking retailer to not just understand, but also manage seasonal demand.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). In retail, omnichannel fulfillment is the process of getting products to customers across many different channels (delivery from DC, drop-shipping, in-store pickup, contactless pick-up, etc.). That’s the billion dollar question.

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Fulfillment Drop-Shipping Shipping Returns 41

Hyken

JUNE 17, 2022

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. Free and fast shipping is the standard. A whopping 8 in 10 customers admit that free shipping makes them more likely to purchase from brands. Forcing customers to pay the cost of shipping may lead to an increase in cart abandonment rates.

Consumer 56

Consumer Drop-Shipping Shipping Merchant Services 56

Retalon

DECEMBER 8, 2021

Some factors affecting this decision include the proximity of the storage location to the customer, inventory availability, and the labour involved. Methods are established to transfer inventory from storage to customer. Customer preference (fulfillment). This includes everything from purchasing inventory to returns management.

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Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. When it came to inventory planning and optimization, stores were planned, allocated and/or replenished, and transacted with their customers entirely separately from the digital channel.

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Fulfillment Drop-Shipping Markdowns Shipping 227

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

Fulfillment 257

Fulfillment Drop-Shipping Shipping Customer Experience 257

Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s Right sizing its real estate portfolio.

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Drop-Shipping Markdowns Planning Grocer 95

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. The road to achieving net zero is long and starts with technology adoption and a five-point action plan.

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Planning Drop-Shipping Supply Chain Management Returns 241

Retalon

FEBRUARY 15, 2022

The forecast of future sales demand informs almost all of the decisions a retailer makes throughout the product journey: Planning. Customer experience. When Inventory is proactively allocated among locations to meet demand, customers are not repeatedly met with empty shelves pushing them to other retailers.

Markdowns 41

Markdowns Inventory Turnover Fulfillment Accounting 41

Retail TouchPoints

DECEMBER 26, 2022

online shoppers expect free two- to three-day shipping.”. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2. Shipping everything via ground, which results in slow delivery times. What are your expectations for speed of delivery and the cost of shipping? billion by 2027.

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Fulfillment Drop-Shipping Shipping Inventory Management 162

Retail TouchPoints

MARCH 3, 2022

Discounts are only part of the reason that flash sales are so popular with customers. Offering your customers flash deals can attract new customers who are searching for the best price, but they can also help build loyalty among your current customers. That could raise fraud-control flags.

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Merchant Services Drop-Shipping Payment Services Shipping 213

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed. According to a June study by the U.S.

Payment Services 310

Payment Services Sporting Goods Inventory Management Loss Prevention 310

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. However, these dangers can be managed.

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Drop-Shipping Shipping Consumer Department Stores 294

Retail TouchPoints

NOVEMBER 9, 2021

A Coresight Research survey of mall-based retailers found that 73% found store-based fulfillment challenging (even as 38% offered it to their customers). Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season.

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Fulfillment Drop-Shipping Shipping Consumer 270

Retail Geek

MARCH 11, 2022

you know some some different perspectives and some novel stuff and I did record a couple podcast there so listeners have that to look forward to will drop those over the next few weeks and so some good. it’s kind of like a multi-channel shipping solution so they’ve you and I have long.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

Retail TouchPoints

OCTOBER 24, 2022

The UK-based marketplace already offers same-day service in the London area for sales on its ecommerce site, with plans to roll out this capability across the UK next month. million USD) and his plans to “aggressively” enter the U.S. How did that come about? Our demographics are split 50-50 between male and female buyers.

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Drop-Shipping Clienteling Department Stores Marketing 171

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). What can the retailer learn from and improve?

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Drop-Shipping Merchant Services Fulfillment Shipping 183

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. Customer Journey Map and Performance Measurement – 2021. Customer Funnel. Next slide, please.

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Marketing Planning Advertising Consumer 78

Retail TouchPoints

JANUARY 25, 2024

Until now, Data Ventures has operated a bit more under the radar than other new Walmart services, like its Connect retail media business or the GoLocal shipping solution. Now we’re spending time actually fixing problems, developing new strategies and improving the customer experience at our stores and online.

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Merchant Services Drop-Shipping Consumer Advertising 300

Retail Geek

JANUARY 12, 2024

No Live Streaming Commerce Still not meaningful in US in 2023 (less than 5% of social commerce in US) Yes Jason Total Score: 3 of 5 Scot : Amazon uses this 2022 setback/slowdown/reversion to the mean for a public resetting of expectations, but behind the scenes they take share and raise the bar on shipping. Scot: [28:09] Yeah.

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Drop-Shipping Apparel Shipping Fast Fashion 59

Nvidia

DECEMBER 14, 2021

Drag and drop in robots to move heavy materials, and run simulations for optimizations, taking in real-time factory floor data for improvements. It helps manage the available GPU resources, select databases, workspaces and container images available. How Are Digital Twins Managed? Now, fire up its digital twin in 3D online.

Fulfillment 145

Fulfillment Telecommunications Planning Management 145

Retail Geek

JUNE 11, 2021

2:38] Yeah customers basically to take actions that improve the economics of the order like bundling more items together different for slower shipping and basically after listening to Scott and team talk about jet for like. It was sort of combination of just being I was just consumed by this idea of like I was really frustrated.

Merchant Services 95

Merchant Services Payment Services Management Drop-Shipping 95

Indigo 9 Digital

JULY 24, 2023

A few days ago I had to buy a birthday gift and due to a change in plans I only had a few days to do so. When Kanye West launched the Yeezy Boost 350 sneaker with Adidas he did so with a limited release drop. Some of these benefits include receiving samples from top brands, free standard shipping and a birthday gift.

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Customer Retention Drop-Shipping Consumer Fast Fashion 52