Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

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Checkout Customer Experience Merchandise Store Consumer 259

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Checkout Store Layout Payment Services Kiosk 230

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

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Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

Payment Services 270

Payment Services Checkout Customer Experience Shipping 270

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

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Management Checkout Fulfillment Promotions 104

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

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Finance Payment Services Consumer Shopping 283

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. The retailer has seen a more than 5% increase in shopping frequency among customers, with a 20% increase among its key segments.

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Planning Merchant Services Inventory Management Consumer 236

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Supermarket Customer Experience 282

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Improving Customer Experience.

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Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. That could include customized digital signage and instant discount offers based on your purchase history.

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Payment Services Inventory Management Checkout Loss Prevention 234

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 263

Payment Services Checkout Supply Chain Management Customer Experience 263

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

AUGUST 14, 2023

Preparing Internal Operations for Smart Stores The importance of operational preparedness is especially true for grocers implementing emerging technologies such as autonomous checkout, also referred to as seamless checkout. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

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Payment Services Checkout Inventory Management Grocer 227

Retail TouchPoints

JUNE 27, 2023

Screens on cooler doors have been a popular starting point, as have placements at self-checkout stations, but Lipsman also pointed to opportunities in other aisles across the store as well as the potential of things like product demos and audio ads, like those Walmart is now rolling out.

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Planning Advertising Marketing Customer Experience 259

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 241

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh’s Revamped Store Design Doubles Down on Convenience Amazon Fresh also has unveiled a new store experience in its Schaumburg and Oak Lawn, Ill., The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers. What’s Next in Amazon’s Grocery Overhaul?

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Checkout Consumer Shopping Marketing 204

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

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Payment Services Checkout Fulfillment Kiosk 356

Retail TouchPoints

MAY 29, 2023

Five Lessons to Build Fierce Customer Loyalty There are many ways to build a great customer experience, but building loyalty is no walk in the park. Be clear on the objectives of a hype or limited edition launch: Hype drops can backfire if a brand does not have a proper plan in place to handle the demand.

Payment Services 274

Payment Services Customer Experience Checkout Consumer 274

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. The equivalent in U.S.

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Fulfillment Payment Services Beauty and Health Checkout 224

Retail TouchPoints

APRIL 15, 2021

“Last year we saw ecommerce sales and influence propelled into 2025, and yet the online checkout experience is stuck in 2015,” said Raj Ramanand, CEO of Signifyd in a statement.

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Merchant Services Payment Services Checkout Finance 184

Retail TouchPoints

JUNE 15, 2022

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Casper has a “Nap Appointment” experience you book and pay to test drive the mattress you’re considering — pajamas, sleeping bags and snacks included. Self-Checkout/Roaming Checkout.

Payment Services 263

Payment Services Checkout Shrinkage Fast Fashion 263

Retail TouchPoints

JANUARY 3, 2023

Fake accounts are often aged so they appear legitimate and circumvent validations during checkout. Even the largest retailers have a difficult time managing scalper bots because of the massive infrastructure scale required to host them. Invisible protection for optimal customer experience.

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Merchant Services Payment Services Accounting Checkout 303

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. In fact, 74% of associates’ time is on non-checkout functions. 17% of holiday gift sales this season will be resale,” said Garf.

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I Vend

APRIL 18, 2022

They can use the power of retail management solutions to hone their upselling and cross-selling for maximum impact. Learn more about how our Retail Management Solution drives profitability. Heightened customer experience, because the customer feels they have been understood and offered something that is of value.

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Management Point of Sale Inventory Management Customer Experience 98

Inside Retail

JUNE 2, 2021

Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site. Bunnings tapping into tradie market.

Department Stores 246

Department Stores Checkout Management Fulfillment 246

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months. He identified a few basic but important data points: “Customers at checkout spend this amount of time.

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Management Promotions Checkout Consumer 242

I Vend

OCTOBER 10, 2023

Read more The next best thing, however, for planning business growth, is research-based predictions, and last month, Retail Info Systems (RIS) brought retailers just that, in the form of their fourth annual guide to the peak selling season. * Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

Payment Services 315

Payment Services Checkout ATS Kiosk 315

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement.

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I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Checkout Payment Services Shrinkage Returns 52

Retail TouchPoints

JUNE 8, 2022

Among the brands already planning drops using the new feature are Dior , Fossil , Jeff Staple , Home Depot , The LEGO Group and Union Los Angeles. Product Manager, and Siddharth Rao, Engineering Manager at Twitter in a blog post announcing the new feature.

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Checkout Shopping Management Planning 242

Inside Retail

MARCH 7, 2024

Expansion plans will be supported by the opening of a second boutique in Victoria and a third in New South Wales by the year’s end. Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said.

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365 Retail

FEBRUARY 23, 2023

local time at the Connected Retail Stage, Mark Thomson, Director of Retail, EMEA, Zebra Technologies will tell audiences why The Modern Store by Zebra can empower retailers to better engage associates, optimise inventory and elevate the customer experience. During a workshop on Sunday 26 Feb at 14.20

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Payment Services Checkout ATS Inventory Management 52

Inside Retail

SEPTEMBER 10, 2023

Consumers are already thinking twice about opening their wallets and as reporting season rolls on, the trust gap is widening with businesses posting healthy profits while shoppers are being gouged at the checkout. To make the most of the upcoming peak trading period, a customer service reboot may be in order.

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Checkout Consumer Customer Experience Marketing 147

Retail TouchPoints

APRIL 20, 2022

They manage the process from site identification to store opening in about half the time and half the cost we had been experiencing,” Del Fante explained. Behind the scenes, Temeka Group assists with plans and renderings that are submitted for licenses.

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Marketing Location Customer Experience Consumer 354