Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 147

Management Fulfillment Checkout Promotions 147

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. In April 2023 the retailer revealed plans to invest more than $2.2 in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

Customer Experience 265

Customer Experience Merchant Services Inventory Management Grocer 265

Retail Focus

JUNE 7, 2023

Next generation delivery management platform, Scurri , whose retail and brand partners include Vision Direct, Biscuiteers and Natural Baby Shower, today announced two new strategic appointments as it continues to scale growth in the United Kingdom. Additionally, Matthew Hunt joins the Scurri team in the role of Demand Generation Manager.

Management 130

Management Promotions Fulfillment Marketing 130

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer.

Location 272

Location Department Stores Fulfillment Planning 272

365 Retail

FEBRUARY 15, 2024

Retail success hinges significantly on the seamless operation of warehouses, where every detail from inventory management to order fulfilment directly influences customer satisfaction and bottom-line results.

Management 52

Management Inventory Management Fulfillment Customer Experience 52

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Inside Retail

FEBRUARY 15, 2022

This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes. Such decisions are not new; however, they are now occurring outside of typical planning cycles and with less data to guide them. Retailers are finding omnichannel fulfilment complex.

Planning 130

Planning Merchant Services Fulfillment Department Stores 130

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 262

Management Marketing Customer Experience Inventory Management 262

Retail TouchPoints

JUNE 4, 2020

And although store managers and associates will play a crucial role in how the industry moves forward, industry experts affirm that all members of the retail enterprise — from the C-level on down — must prioritize learning and development in order to acquire the skills needed to adapt and evolve in a world affected by COVID-19.

Management 193

Management Fulfillment Store Operations Consumer 193

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 250

Fulfillment Management Marketing Location 250

Retail TouchPoints

SEPTEMBER 1, 2023

JCPenney is upgrading merchandising tools and supply chain operations to improve product availability as well as the overall fulfillment experience. New inventory management systems, among other tools, will support more accurate decision-making and efficiency, so the retailer can cater to customers’ unique needs.

Planning 236

Planning Merchant Services Inventory Management Consumer 236

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 104

Management Checkout Fulfillment Promotions 104

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 319

Fulfillment Shipping Inventory Management Management 319

Retail TouchPoints

JULY 3, 2023

Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations. Snipes’ order management system (OMS) was already very good at planning routes for efficient fulfillment, but the challenges of modern ecommerce mean that good routing isn’t enough.

Management 274

Management Payment Services Drop-Shipping Marketing 274

VMS

DECEMBER 10, 2021

has announced its plan to open a semi-automated fulfillment center in Lebanon, Tennessee, according to a company press release. David Guggina, Senior VP, Automation and Innovation for Walmart, says, “We’re thrilled to be bringing a new high-tech fulfillment center to the community of Lebanon. Walmart (Bentonville, Ark.)

Fulfillment 78

Fulfillment Visual Merchandising Shipping Customer Experience 78

Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 259

Planning Grocer Wholesale Payment Services 259

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. Retail TouchPoints: What’s your plan to bring Wish back to the forefront, especially with so many new competitors in the space now? Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Planning 334

Planning Consumer Shipping Shopping 334

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 225

Fulfillment Dead-Stock Customer Experience Inventory Management 225

Mass Relators

MAY 22, 2023

Walmart opened a high-tech market fulfillment center at a store here Monday in support of its strategy of leveraging physical stores to fulfill online orders. Walmart says it believes that it can transform fulfillment through digitization and the end-to-end connection of its store and supply chain assets. BENTONVILLE, Ark.

Fulfillment 52

Fulfillment Marketing Shopping Customer Experience 52

Inside Retail

MARCH 24, 2024

This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes. Furthermore, post-purchase behaviour also underscores the importance of flexibility in fulfilment options.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping 260

Shipping Returns Customer Experience Management 260

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. When you launch your products, you may manage this work yourself to save on labor and storage costs. A third-party logistics company, or 3PL, exists to manage the storage, order picking, packing, and shipment of your products.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

MAY 10, 2022

As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels. Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Ingka Group also is investing nearly €1.2

Planning 270

Planning Location Shipping Management 270

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

Consumer 237

Consumer Payment Services Supply Chain Management Store Layout 237

Retail TouchPoints

OCTOBER 14, 2022

Established retailers exploring how a marketplace model would best fit into their business strategy have a common question — what’s the difference between dropship and marketplace fulfillment that utilizes third-party sellers, and how can it benefit their business? The answer is, quite a lot.

Fulfillment 277

Fulfillment Management Accounting Retailing Pricing 277

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 289

Fulfillment Drop-Shipping Supply Chain Management Grocer 289

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

Fulfillment 294

Fulfillment Returns Shipping Promotions 294

Inside Retail

JANUARY 15, 2023

The requirement to make changes in retail supply chain structures is critical to customer experience and the associated success of retail organisations. Data quality and control must develop from lip service to a key management measure – this may be painful but is necessary to take control. Doing nothing is not an option.

Inventory Management 130

Inventory Management Fulfillment Customer Experience Planning 130

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” “The 100-year-old grocery business is not immune to disruption,” said Matt Christensen, CEO and Managing Partner at Rose Park Advisors in a statement.

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

MARCH 21, 2022

Now Google has debuted its Last Mile Fleet Solution for companies that directly manage or own their own delivery fleets. The technology builds on the Google On-demand Rides & Deliveries solution used by ride-hailing and on-demand delivery operators around the world. The last mile has been a busy place in recent months.

Fulfillment 221

Fulfillment Planning Returns Management 221

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 47

Customer Experience Customer Retention Promotions Fulfillment 47

Retail TouchPoints

APRIL 28, 2023

Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. One example is Amazon Bedrock, a managed service designed to help users build and scale enterprise-ready generative AI applications.

Fulfillment 334

Fulfillment Planning Customer Experience Management 334

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. The equivalent in U.S.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224