Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 1 Despite the rise in card usage, as of September 2022, 46 per cent of SMEs continued to accept cash 2 and have dropped their focus on discouraging the use of cash.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

SEPTEMBER 20, 2022

It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”. stores through the August 2022 acquisition of Volt Systems , a solution provider that offers suppliers enhanced on-demand visibility into merchandising resources.

Location 309

Location Beauty and Health Inventory Management Customer Experience 309

Retail TouchPoints

JUNE 10, 2022

Discount variety chain Dollar General is looking to self-checkout as a way to “leverage and reinforce our position as a low-cost operator,” COO Jeff Owen told analysts on the company’s Q1 earnings call on May 26, 2022. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

Checkout 279

Checkout Location Kiosk ATS 279

Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. With the holiday shopping season fresh in respondents’ minds, the survey asked shoppers about their specific retail experiences during the 2022 holiday season.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. A New Take on Location, Location, Location. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said. Adjusting Physical Experiences to Local COVID Lockdown Conditions. That is just the way we are.

Visual Merchandising 274

Visual Merchandising Outdoor Location Customer Experience 274

Retail TouchPoints

SEPTEMBER 12, 2022

Target has entered an exclusive multiyear agreement with FAO Schwarz to begin offering the iconic brand’s toys at Target stores and on target.com starting in October 2022. can enjoy this experience at their local Target store.”. The curated assortment of toys will feature items at prices ranging from $9.99 to $149.99

Location 261

Location Shopping ATS Customer Experience 261

Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

Customer Experience 174

Customer Experience Checkout Consumer Returns 174

Retail TouchPoints

MARCH 19, 2024

The West Loop location on N. Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave. billion in retail sales, according to the Illinois Department of Financial & Professional Regulation.

Customer Experience 214

Customer Experience Location Marketing Store Operations 214

Theatro

APRIL 5, 2022

DALLAS – April 5, 2022 – Theatro , pioneers of the world’s first voice-controlled Mobile Communications Platform connecting employees to resources across their enterprise, announced its global expansion of Theatro services with the Army & Air Force Exchange Service. For more information, visit www.theatro.com.

Customer Experience 98

Customer Experience Location Shopping ATS 98

Retail Focus

AUGUST 22, 2022

The flagship My Being retail store by Cannabotech has been shortlisted in the Technology category for the Creative Retail Awards 2022. Entrants needed to demonstrate how technology enhances the retail store and enriches the customer experience. Cannabotech is defining a new standard for the medicinal cannabis industry.”.

Customer Experience 183

Customer Experience Location ATS 183

Hyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.

Customer Experience 52

Customer Experience Accounting Consumer Marketing 52

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 277

Fulfillment Drop-Shipping Customer Retention Shipping 277

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 234

Payment Services Shopping Planning Fulfillment 234

Retail TouchPoints

NOVEMBER 3, 2021

He noted that Best Buy added ESLs in some locations after COVID forced its stores to close, and that high-performing retailers as a group spend an impressive 843% more on ESLs than other retailers. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 352

Payment Services Checkout Fulfillment Kiosk 352

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

Inside Retail

JANUARY 21, 2022

The search bar and search results on the website are another location for merchandising. Just like the brick and mortar experience, merchandisers can control the digital customer experience so that curated products are displayed to users – whether they’re browsing through product categories or performing an on-site search.

Customer Experience 147

Customer Experience Advertising Promotions Location 147

Retail TouchPoints

JANUARY 25, 2023

opened in November 2022 and brought a burst of activity (and color) to consumers through a vibrant yet intimate space. Fiture focused on finding a space with high visibility, located in close proximity to retailers and competitors that aligned with its core demographic. As part of its quest to expand into the U.S.,

Location 182

Location Consumer Marketing Management 182

Retail TouchPoints

MAY 4, 2023

AllModern store, where it will allow customers to experience the larger digital catalog in lifelike quality while shopping in a physical location. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person. from Q1 2022, leading to a net loss of $355 million.

Kiosk 285

Kiosk Customer Experience Planning Management 285

Retail TouchPoints

OCTOBER 31, 2022

“By starting with a consistent brand layout at each of our stores, we are able to deliver the signature Spirit Halloween in-store experience to every fan, regardless of where they may be visiting us.”. With a 2022 footprint of 1,450 locations, the company has more than doubled its number of physical stores since 2009.

Location 281

Location Promotions Customer Experience Accessories 281

Retail Dive

OCTOBER 12, 2022

A return to brick-and-mortar locations is pushing retailers to be innovative as they juggle customer experience with labor efficiency.

Returns 145

Returns Customer Experience Location 145

Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

Payment Services 230

Payment Services Planning ATS Supermarket 230

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 276

Customer Experience Location Planning Management 276

Inside Retail

FEBRUARY 16, 2022

” Soon after lockdowns ended, InStitchu re-opened all its Australian showrooms, boosted its staff levels, and got back into what it does best: helping customers get the perfect fit in clothes made to measure and made to last with sustainable materials. A well-tailored customer experience.

Planning 130

Planning Fashion Fast Fashion Customer Experience 130

Inside Retail

OCTOBER 18, 2021

All trends are pointing to an acceleration of e-commerce in 2022, making right now a critical time to prepare for the challenges and opportunities ahead. The firm also works closely with Starshipit in terms of shipping automation and creating a frictionless checkout experience.

Shipping 147

Shipping Checkout Merchant Services Customer Experience 147

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year. Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations.

Checkout 291

Checkout Payment Services ATS Returns 291

Cisco Retail

JANUARY 20, 2022

We’ve narrowed it down to five resolutions small businesses should consider as you take on 2022. As you journey into 2022, don’t overlook additional opportunities to accelerate innovation within your organization. In 2022, keep an eye out for ways to further embrace change. Accelerate Innovation Whenever Possible.

Management 134

Management Customer Experience Location 134

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are.

Returns 304

Returns Supply Chain Management Fulfillment Customer Experience 304

Retail TouchPoints

MAY 5, 2023

The size, the locations are all working.” Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022. Additionally, company leaders told CNBC that the off-mall locations are drawing younger and more diverse shoppers, including some new to Macy’s. “We This was compared to a 3.3%

Department Stores 274

Department Stores Checkout Location Planning 274

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The enhanced digital in-store environment allows our customers to quickly get what they need to complete their projects with the help of a more connected associate.”.

Customer Experience 279

Customer Experience Location Planning Management 279

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that year. Our growth is led by our customers, and they continue to want more Aldi locations coast-to-coast.” million new customers this year.

Grocer 233

Grocer Planning Location Customer Experience 233

Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. The Growth & Future of Mobile Payments.

Payment Services 76

Payment Services Social Commerce Location Consumer 76

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 250

Point of Sale Customer Experience Shopping Location 250

Retail TouchPoints

AUGUST 18, 2022

During its July 26, 2022 earnings release, LVMH reported revenue of approximately $37.3 Kering — owner of brands such as Gucci , Yves Saint Laurent and Bottega Veneta — reported revenue of more than $10 billion during the first half of 2022, a 16% increase compared to the first six months of 2021. UK and Europe by late 2022.

Clienteling 261

Clienteling Payment Services Boutique Promotions 261

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Planning 231

Planning Payment Services Discount Store Location 231

Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

Marketing 298

Marketing Advertising Customer Experience Location 298

Retail TouchPoints

JANUARY 3, 2023

15, 2022 at Tanger Outlets in Riverhead, N.Y., Laugh aligned CS Hudson’s knowledge with the power of social good while enabling the use of today’s most current in-store and online technology to drive better customer experiences and awareness. The fifth annual “Live. Laugh” Pop-Ups for Good event, held Dec.

Shopping 260

Shopping Accessories Apparel Customer Experience 260

Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.

Checkout 245

Checkout Customer Experience Location Planning 245