Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. In an ever-changing market, evaluation and positive action is always key.

Customer Experience 311

Customer Experience Location Apparel Shopping 311

Retail TouchPoints

JANUARY 25, 2024

By visiting the Gibson Custom Shop Murphy Lab, customers will be able to design their own “made-to-measure” guitars based on their unique needs and preferences. The Gibson Garage is how we want our fans to experience Gibson; an immersive dream space where fans walk in and say, ‘Wow, this is the place that Gibson should have always had!”

Location 289

Location Accessories Apparel Visual Merchandising 289

Retail Focus

JANUARY 8, 2024

Despite arguments that e-commerce would not be up to par with the high-end retail experience in brick-and-mortar locations, companies like LVMH and Burberry remained successful in personalising the shopping experience for their customers through video consultations and live-streaming events.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 271

Location Shopping Fast Fashion Checkout 271

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 304

Customer Experience Management Shopping Location 304

Retail Focus

NOVEMBER 28, 2022

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 274

Customer Experience Clienteling Boutique Accessories 274

Retail TouchPoints

JULY 11, 2022

locations — New York City, Woodland Hills, Calif. The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. CVS Skin Care Centers will feature in-store testing experiences and custom sample offerings. and Walnut Creek, Calif.

Location 297

Location Beauty and Health ATS Customer Experience 297

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 246

Location Specialty Retailers Promotions Planning 246

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series. Netflix has not made final decisions on the stores’ locations or exactly what features they will offer.

Location 264

Location Planning Wholesale Consumer 264

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The new facilities will be approximately 5,750 square feet and will be located inside Walmart Supercenters. With 90% of the U.S.

Location 306

Location Planning Shopping Store Operations 306

Retail TouchPoints

MARCH 16, 2023

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

AUGUST 4, 2022

By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic. Audit website framework: Through regular evaluations, security and fraud teams can locate functionality on their website and applications that could be a target of bad bot activity.

Customer Experience 278

Customer Experience Management Checkout Shopping 278

365 Retail

DECEMBER 21, 2022

While these costs are out of the average business owner’s control, there are other things that remain well within their control – one of which being the customer experience. Enhancing the customer experience can have a real impact on the profitability of a store location, but what could be done to this end?

Customer Experience 52

Customer Experience Location Store Layout Boutique 52

Retail Focus

JANUARY 20, 2023

Space NK has revealed a newly expanded store, which is the largest in the company’s portfolio, and four times the size of its original location at Westfield London in White City. We look forward to our customers visiting Space NK’s expanded location and discovering a wider range of beauty products and services.”

Location 290

Location Beauty and Health Customer Experience Shopping 290

Retail Customer Experience

SEPTEMBER 12, 2023

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location which is improving the customer experience.

Customer Experience 93

Customer Experience Location 93

Retail Focus

MAY 10, 2023

REISS, the premium international fashion brand, has selected centre:mk, one of the top 10 retail and leisure destinations in the UK, for its latest location and key site in the region. The post REISS selects centre:mk for latest location appeared first on Retail Focus - Retail Design.

Location 147

Location Fashion Accessories Customer Experience 147

Retail TouchPoints

NOVEMBER 18, 2020

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. Simon has partnered with Narvar to offer the carrier-agnostic service. With this Simon partnership, Narvar has extended its returns drop-off network to nearly 80,000.

Returns 264

Returns Location Consumer Customer Experience 264

Retail TouchPoints

MAY 19, 2023

Citing strong positive customer response to its Outlet store concept, introduced earlier this year, Belk is opening 10 new Outlet stores in May for a total of 16 locations. The new Outlet stores are located in: Cordele, Ga.; The first Belk Outlet store opened in Greeneville, Tenn. Land O Lakes, Fla.; Palm Coast, Fla.;

Location 259

Location Store Operations Customer Experience 259

Inside Retail

JUNE 3, 2021

Here are some best practices that will help you create an excellent click and collect customer experience. You can automate this process using smart, real-time messaging, and location technology. Equip store associates with handheld mobile devices and scanners so that they can locate customer orders and expedite pick-up.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

MAY 17, 2022

Convenience and gas chain Kwik Trip is bringing Coinsource bitcoin ATMs to its more than 800 locations in Wisconsin, Minnesota, Illinois and Iowa. Both Circle K and Walmart also have rolled out crypto ATMs for their customers as well — Circle K partnered with Bitcoin Depot to put ATMs in all 700 of its locations across the U.S.

Location 278

Location Payment Services Kiosk ATS 278

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

365 Retail

MARCH 21, 2024

Nespresso UK has ventured into the on-the-go coffee scene with the unveiling of a novel coffee shop model named ‘The Nespresso Bar’, strategically located in proximity to Liverpool Street station in the heart of London.

Location 111

Location Customer Experience Shopping Consumer 111

Retail TouchPoints

JULY 17, 2023

looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location. Two Data Sets Together Determine the Perfect Store Location Leap worked with Collars & Co. The location was in a city where Collars & Co.

Location 237

Location Visual Merchandising Store Operations Wholesale 237

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 96

Customer Experience Checkout Planning Promotions 96

Retail TouchPoints

SEPTEMBER 20, 2022

It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”. This leading-edge technology provides real-time, automated alerts for replenishment in key priority areas within our stores.

Location 321

Location Beauty and Health Inventory Management Customer Experience 321

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. In addition, we will convert over 100 stores to premium full-service footwear, taking this elevated athlete experience to over 75% of our Dick’s locations.”

Location 264

Location Sporting Goods Planning Discount Store 264

Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. Methodology Theatro used the third-party survey platform Pollfish to conduct an online retail customer experience survey of 600 U.S. adults on Jan.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

JULY 27, 2023

Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services. Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering.

Location 238

Location Planning Store Operations Customer Experience 238

Retail TouchPoints

JUNE 10, 2022

Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year. Self-checkout provides customers with another flexible and convenient checkout solution, while also driving greater efficiencies for our store associates,” said Owens on the earnings call.

Checkout 304

Checkout Location Kiosk ATS 304

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 85

Customer Experience Checkout Fulfillment Consumer 85

365 Retail

JUNE 8, 2023

TeamViewer’s website now instantly recognizes a customer’s location, ensuring they are directed to the correct page in the appropriate language. billion devices including laptops, mobile phones and industrial machines globally.

Customer Experience 72

Customer Experience Management Location ATS 72

Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

Location 262

Location Checkout ATS Returns 262