Retail TouchPoints

NOVEMBER 3, 2021

Electronic Shelf Label Growth Buzek predicts an “explosion” in electronic shelf label (ESL) tech, in large part because they make it possible for retailers to perform Amazon -style dynamic pricing in brick-and-mortar stores. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

Payment Services 214

Payment Services Planning ATS Supermarket 214

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are.

Returns 296

Returns Supply Chain Management Fulfillment Customer Experience 296

Retail TouchPoints

MAY 5, 2023

The size, the locations are all working.” Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022. growth at Bloomingdale’s stores during the same period. Since then, we have closed approximately 80 Macy’s locations and plan to close another five this fiscal year.

Department Stores 264

Department Stores Checkout Location Planning 264

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 234

Point of Sale Customer Experience Shopping Location 234

Retail TouchPoints

MAY 3, 2023

store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that year. million new customers this year.

Grocer 216

Grocer Planning Location Customer Experience 216

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Walmex plans to invest 45% of the funds to upgrade an unspecified number of existing stores.

Planning 219

Planning Payment Services Discount Store Location 219

Retail TouchPoints

MARCH 12, 2024

Walgreens will integrate jewelry, hair accessories, cosmetics and seasonal pieces from Claire’s into the assortment of more than 4,400 stores by the end of this month. Each participating location will have dedicated displays merchandised by Claire’s in their seasonal sections. “As

Merchant Services 249

Merchant Services Jewelry Accessories Fashion 249

Retail TouchPoints

NOVEMBER 15, 2023

The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. The union has been seeking to consolidate talks with Starbucks to a national level since at least May 2023 , but the company has maintained that each store needs to bargain individually.

Planning 276

Planning Department Stores Wholesale Location 276

Retail TouchPoints

APRIL 10, 2023

federal workplace inspectors opened inspections at stores on 58th Avenue and Marion Oaks Manor in late August and September 2022. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door. 1, 2022 through Jan 31, 2023, with a total of nearly $7.5

Merchandise Store 209

Merchandise Store Location Accounting Customer Experience 209

Retail TouchPoints

JUNE 15, 2020

“This initiative will greatly reduce our reliance on our brick-and-mortar channel and we are targeting our mall-based, brick-and-mortar portfolio to represent less than 25% of our revenue entering fiscal 2022,” said Jane Elfers, The Children’s Place President and CEO in a statement.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion during the same period in 2022. Excluding fuel sales, same-store sales grew 1.1% billion in cash.

Planning 235

Planning Grocer Wholesale Payment Services 235

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

Fulfillment 228

Fulfillment Management Marketing Location 228

Retail TouchPoints

JULY 17, 2023

billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience. from 2023 to 2030. Self-checkout.

Payment Services 228

Payment Services Checkout Inventory Management Customer Experience 228

Retail TouchPoints

FEBRUARY 3, 2023

The retailer introduced its Diamond Prom loyalty program in December 2022 , offering both individual member rewards and the opportunity for schoolmates to pool their points and earn a photo booth for their special event. The pop-up shops, open through April 2023, are located in Glendale, Ariz., Chula Vista, Calif., Natick, Mass.,

Location 290

Location Shopping Planning Marketing 290

Retail TouchPoints

SEPTEMBER 12, 2023

Uncontained also will support the premium Container Store Custom Spaces offering with on-trend finishes, hardware and features such as smarthome compatible lighting. The Container Store has been steadily enhancing its offerings as it has redefined its brand beyond containers and organizing solutions.

Visual Merchandising 225

Visual Merchandising Location Shopping Planning 225

Retail TouchPoints

JANUARY 10, 2023

retailers in 2022, $816 billion , or 16.5% , was returned. At-home return pickup offerings are relatively rare, although beginning in October 2022, Walmart+ members could schedule home pickups of items they wanted to return. Returns represent a major challenge to the retail and logistics industries: NRF statistics show that of the $4.86

Returns 243

Returns Drop-Shipping Wholesale Shipping 243

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 244

Shopping Customer Experience Shipping Consumer 244

Retail TouchPoints

FEBRUARY 9, 2024

billion in 2022, up from $93.9 And while it’s true that many large retailers have attributed store closures to the surge in both theft and violence, its impact is felt even more keenly by small and mid-sized businesses (SMBs). Retail crime was a hot topic throughout 2023, and it’s easy to see why.

Loss Prevention 237

Loss Prevention Jewelry Customer Experience Management 237

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 259

Checkout Payment Services Supermarket Customer Experience 259

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

Comparison Shopping 252

Comparison Shopping Consumer Shopping Customer Experience 252

Retail TouchPoints

JUNE 1, 2022

But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” By March 2022, this had declined to $8.7

Checkout 296

Checkout Location Shopping Consumer 296

Retail TouchPoints

JULY 25, 2022

Victoria’s Secret Chile , operated by Grupo Axo , recently implemented a click-and-collect program that appears to have solved this incremental sales paradox. A combination of store design and strong customer service helps Victoria’s Secret achieve these impressive numbers. Improving Store Operations Efficiency.

Fulfillment 191

Fulfillment Promotions Shipping Store Operations 191

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. For instance, the retailer recently rebuilt a location in Kuopio, Finland to handle online orders from across the country.

Planning 246

Planning Location Shipping Management 246

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

NOVEMBER 9, 2022

Other notable retail partnerships include: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and. per order or an annual fee of $49.

Fulfillment 256

Fulfillment Wholesale Accounting Consumer 256

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. ”

Planning 250

Planning Shipping Customer Experience Location 250

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 190

Wholesale Location Store Operations Customer Experience 190

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. Provide space for customers to create.

Store Layout 219

Store Layout Sporting Goods Consumer Location 219

Retail TouchPoints

DECEMBER 25, 2023

Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Delivering Exceptional Customer Experiences Collect and use your in-store data.

Customer Experience 225

Customer Experience Dead-Stock Store Layout Point of Sale 225

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

SEPTEMBER 14, 2022

The retailer also expects to grow its global store portfolio by roughly 7% annually to reach 45,000 locations by the end of 2025 and keep the chain on track to reach approximately 55,000 locations by 2030. Customer Benefits Include New Store Concepts and Technology. store growth to 3% to 4% annually.

Planning 234

Planning Customer Experience Location Management 234

Retail TouchPoints

AUGUST 29, 2022

The Home Depot began distributing 125,000 hdPhones to store associates in June 2022, but as with any piece of hardware, the multi-function devices are really only as good as the in-store networks supporting and connecting them. and Canadian stores that is slated to be complete by late 2022 or early 2023.

Outdoor 286

Outdoor Location Store Operations ATS 286

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. In April 2023, former PepsiCo and Reckitt executive Laxman Narasimhan formally took over the CEO position after working closing with Schultz for eight months.

Planning 245

Planning Returns Marketing Accounting 245

Retail TouchPoints

JANUARY 27, 2023

In a centrally located atrium space, the department will showcase emerging designers and new-to-Saks brands on a rotating basis. Windows along Fifth Avenue that had previously been blocked have been restored to flood the space with natural light, and extended aisle paths and new lounge seating areas encourage socialization and exploration.

Fashion 274

Fashion Promotions Shopping Marketing 274

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. beginning in 2022. We’re starting with that size box to give customers enough of a view of our assortment, as well as providing a place to walk around and hang out.

Apparel 184

Apparel Marketing Returns Advertising 184