Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Toys ‘R’ Us parent company Tru Kids Brands was acquired by WHP Global in March 2021 with the goal of expanding the business worldwide.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Inside Retail

MAY 2, 2023

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail TouchPoints

OCTOBER 21, 2022

flagship following its 2018 bankruptcy, just in time for the holiday shopping rush. The launch of the UK websites coincide with the rollout of Toys ‘R’ Us shops at Macy’s across the U.S., NPD estimates that the total addressable market for toys and games in the UK for 2021 was £3.7 locations four years ago.

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Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. The partnership includes Next’s management of a Banana Republic-branded ecommerce shop and a presence within Next’s brick-and-mortar stores, according to WWD , and the joint venture will include the Athleta brand by 2023.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

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Retail TouchPoints

JANUARY 26, 2021

Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

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Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. The post Australians return to the malls despite a plunge in consumer confidence appeared first on Inside Retail. per cent in 2022.”.

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Retail TouchPoints

MAY 20, 2022

The screen also can display order histories from previous shopping trips, and shoppers can scan and pay with credit cards rather than using manned or unmanned checkout lanes. Grocers such as Kroger adopted Caper AI technology in January 2021 for the launch of its KroGO-branded smart carts. in a statement. “Our

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VMS

MAY 18, 2021

shoppers are returning to shopping malls, according to a report by Placer.ai, published by the International Council of Shopping Centers (ICSC). percent from April 2019 to April 2021, according to the study, which looked at location data from consumers’ devices at 50-plus Class A urban and suburban malls.

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Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The Lidl Return Scheme trial will run in participating Glasgow stores from 8 February to 11 August.

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Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” JCPenney is transforming itself with innovation and imagination and is ready to get back to connecting with our customers through shopping.”.

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Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Retail Focus

APRIL 9, 2021

Locked down consumers, who were previously online-shopping averse, have been forced to ‘click n collect’ or organise home deliveries; a new convenience they now appreciate and will likely maintain post pandemic. So, what is the role of returnable transit packaging in supporting this ‘new normal’ in retailing?

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

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Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. To increase profit margins during the BTS shopping season and beyond, retailers need to find ways to reduce or offset ecommerce costs.

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Inside Retail

JANUARY 6, 2022

As the dust settles on 2021, it is clear that many of the changes we had assumed were temporary are in fact here to stay. One such area was a business’s returns policy. One of the consequences of shopping online is that shoppers are unable to physically interact with a product before they buy it.

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Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

APRIL 8, 2022

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. Our customers have been eagerly waiting for refills to return to The Body Shop. “Our Our customers have been eagerly waiting for refills to return to The Body Shop. We’re thrilled to be embracing a?circular

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Retail TouchPoints

APRIL 26, 2021

Hybrid Shopping is Here to Stay. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. As would be expected, millennials are the most active segment: 79% are using these apps before/during a typical shopping trip.

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Retail Gazette

SEPTEMBER 21, 2023

As H&M becomes to latest fashion retailer to charge shoppers for returning items purchased online, Retail Gazette takes a look back at the free returns debate… Free returns might be coming to an end as some of the world’s biggest fashion brands have introduced fees to send back parcels. charge to return items.

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Retail Times

MARCH 13, 2024

Recent research by leading digital payment solutions provider takepayments has revealed businesses are losing up to £121 million in returns. Not surprisingly, Londoners […] If you want more information Retail Times get in touch!

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Retail Dive

JANUARY 10, 2022

From the return of Macy's Santa visits to augmented reality stores, holiday shopping took on a new form.

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Inside Retail

MAY 2, 2021

They love their money, they love their engagement with their brand, they love them returning to their store. You must make shopping with you memorable and fun. The Reject Shop announces a 45-minute delivery option. I think shopping should be fun and memorable – and that’s what’ll make me do it more and more.

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Retail Focus

OCTOBER 22, 2021

Quality Street and John Lewis are making the nation’s sweet dreams come true as they announce the return of in-store pick and mix stations. Quality Street brand manager Cat Mews said: “We know how much people missed our pick and mix stations at John Lewis last year, so we are delighted to announce that they are back for 2021.

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Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

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Retail TouchPoints

FEBRUARY 22, 2021

and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January. “Our business continues to improve, with the consumer embracing open-air outlet centers as a preferred venue for shopping and entertainment,” said Stephen Yalof, CEO of Tanger Outlets in a statement.

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Retail TouchPoints

JANUARY 11, 2021

The question of when — or if — a return to normal is in sight is still being pondered. Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021.

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A1 Retail

FEBRUARY 17, 2022

ReBOUND data shows Jan 22 returns were more than 1.5x December 21 was busiest returns month ever – 226% higher than Dec 20. December 2021 surpassed December 2020 returns volumes in just 9 days . This makes December 2021 the busiest returns month ReBOUND has ever recorded. Returns were high across 2021.

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Inside Retail

JULY 3, 2023

Part of this is due to the return to bricks-and-mortar retail, with more people buying books impulsively while out-and-about, rather than online. It’s also due to a deeper understanding of Booktopia’s main customers – both who they are and how they shop. Back to school The business isn’t just focusing on its loyal customers, however.

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Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. Adobe also expects more of this spending to come earlier in the season due to early shopping holidays such as the second Amazon Prime Day. increase last year, much of which was due to more shoppers returning to stores. from 2021 and accounting for 16.3% Adobe expects U.S. 31, 2022, a 2.5%

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Retail Focus

OCTOBER 25, 2021

Despite travel restrictions, a record number of tickets were sold for the 2021 awards ceremony which took place at Proud Embankment on the 14th of October. The doors opened at 6 PM with a drinks reception hosted by returning Headline Sponsor Kesslers and was attended by a selection of suppliers, designers and a broad range of retailers.

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