Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

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Customer Experience Shopping Store Layout Consumer 98

Inside Retail

JANUARY 6, 2022

As the dust settles on 2021, it is clear that many of the changes we had assumed were temporary are in fact here to stay. One such area was a business’s returns policy. One of the consequences of shopping online is that shoppers are unable to physically interact with a product before they buy it.

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 239

Retail TouchPoints

APRIL 8, 2022

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. Our customers have been eagerly waiting for refills to return to The Body Shop. “Our Our customers have been eagerly waiting for refills to return to The Body Shop.

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Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. billion, accounting for a record 18.9%

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Merchant Services Shopping Customer Experience Accounting 278

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

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Retail TouchPoints

FEBRUARY 6, 2024

Image courtesy Petco Petco’s focus on services and partnerships (with other companies and with its associates, which it calls “partners,”) helped the retailer not just survive but thrive during the troubled years of the pandemic, so much so that Petco reentered the public market in 2021 with an IPO that valued the company at $6.4

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Retail TouchPoints

APRIL 1, 2022

The program rewards customers with perks such as receipt-free returns and a birthday discount along with enhanced personalization and experiences including exclusive product and event access, priority shopping and an annual Insider Savings Day. “We

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Returns Customer Experience Promotions Shopping 256

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

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Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

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Returns Fulfillment Checkout Marketing 203

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. ’ ” said Anderson.

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Apparel Returns Department Stores Fulfillment 241

Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Return rates for items bought online are 3X higher than in-store purchases, and lack of context into fit is a big reason why. In Q1 2021, 1822 Denim also found that average order values increased by 23%.

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Returns Customer Experience Apparel Consumer 264

Retail TouchPoints

NOVEMBER 12, 2020

The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail. Another potential benefit is reducing returns by providing shoppers with a better fit.

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Customer Experience Returns Shopping Marketing 340

Retail TouchPoints

MAY 19, 2021

In March 2021, U.S. retail sales surged 9.8% , thanks to a third stimulus check and the gradual relaunch of in-store shopping. As more and more people get vaccinated, they will return to brick-and-mortar stores in even greater numbers, and that means retailers need to start preparing for an influx of foot traffic.

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Retail Marketing Marketing Shopping Returns 173

Inside Retail

APRIL 7, 2021

For online retailers, our challenge now is to keep those customers. Amazing customer experience is the way to do that. Range of products, fast delivery – and the ever-important reason – being able to shop in your PJs. Live chat customer support can scale much more easily than you can in 100 shops.

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Customer Experience Returns Shopping ATS 130

365 Retail

MAY 19, 2021

Among many others, one thing we have missed over the past months is without a doubt the real-life shopping experience. Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

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Customer Experience Shopping Consumer Point of Sale 103

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Fulfillment Shopping Returns Customer Experience 293

Retail TouchPoints

JANUARY 13, 2023

When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions. In the U.S.,

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Returns Consumer Inventory Management Customer Experience 281

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Advertising 144

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Talk to iVend about mPOS for your stores.

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Shopping Point of Sale Payment Services Checkout 97

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ This story is based on a session from the 2021 Retail Innovation Conference. Globally, shoppers with disabilities spend $1.2

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Shopping Checkout Accounting Shipping 317

Retail TouchPoints

MAY 12, 2021

The retailer also plans to introduce a self-service online returns process later in 2021. “By embracing Narvar’s technology and expertise as a partner, we can now streamline our digital experience while working to provide our customers with more personalized and customized interactions.”

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Returns Consumer Planning Shopping 180

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

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Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

AUGUST 30, 2021

billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Ecommerce retailer Otero Menswear managed to reduce it return rate to 3% with the help of virtual fitting room technology provided by Perfitly. Gap reported net sales of $4.2

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Returns Apparel Shopping Planning 279

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

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Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. Here are five key takeaways: The 2021 Consumer is Craving Convenience. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

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Consumer Customer Experience Accounting Shopping 347

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. What to Expect in 2021.

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Sporting Goods Returns Shopping Apparel 306

Retail TouchPoints

JANUARY 2, 2024

Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

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Drop-Shipping Consumer Customer Retention Shipping 289

Retail TouchPoints

MARCH 2, 2022

The technology is powered by Zeekit, a virtual fitting platform Walmart acquired in May 2021. The acquisition was made with the Choose My Model experience in mind, and Walmart and Zeekit are planning to develop more options to help shoppers find the perfect fit online, including a virtual try-on experience for women’s apparel.

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Apparel Returns Planning Shopping 244

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.

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Merchant Services Accounting Payment Services Returns 287

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. For example, in October 2021 Coach unveiled its concept store in the ANFU Road area of Shanghai — home to many cafés but few retailers. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said.

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Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. These are our predictions for retail in 2021. This is ultimately what will put them on a path to do well in 2021.

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Consumer Checkout Customer Experience Supermarket 338

Inside Retail

FEBRUARY 14, 2024

Investing in its people and technology to give the customer the best possible experience has been paramount for heritage Australian brand R.M. Williams ethos and Paul Grosmann, who was appointed CEO in November 2021. He primarily views his role as empowering his team to best serve the customer as custodians of the R.M.

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Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. That is why in this new era of DTC, the big question is whether consumers will continue to spend their dollars on brands that have an ideology but lack a superior product and experience to back it up. “If Jackson: The metaverse is the wild west, to be sure.

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Consumer Customer Experience Marketing Fulfillment 333

Retail TouchPoints

FEBRUARY 20, 2023

Augmenting staff with technology reduces labor costs, allows employees to focus on revenue-generating activities and results in great customer experiences, with access to information at the point of decision and the human-to-human personal touch when customers request it. distribution strategy.

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Advertising Sporting Goods Returns Inventory Management 240

Retail TouchPoints

MARCH 31, 2023

But as the OG value-shopping app tries to win back consumers, it has more than a few hurdles to overcome — not least of which is luring back lapsed consumers who now have new alternatives that don’t come with any negative history. And this is just the first of in a series of shopping events Wish has planned for 2023.

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