Retailers Are Charging Return Fees This Holiday Shopping Season
Retail Wire
NOVEMBER 15, 2023
Industry-wide data reveals that nearly 40% of retailers are imposing return fees this holiday shopping season.
How to Tailor Return Strategies to New Holiday Shopping Patterns
Retail TouchPoints
APRIL 25, 2022
It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.
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What You Need to Know About Transforming Online Return Churn
Retail TouchPoints
APRIL 3, 2024
For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.
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What retailers need to know about the return of in-store shopping
Inside Retail
NOVEMBER 28, 2023
In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. However, post-pandemic physical shopping is a different beast to the olden days.
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Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024
Retail TouchPoints
JANUARY 3, 2024
Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.
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Half of UK consumers back a return to VAT-free shopping for tourists to boost retail spend and visitor numbers, Retail Technology Show research reveals
Retail Focus
APRIL 20, 2024
Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.
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Next Announces Return to Gloucester Quays Shopping Centre
Retail Focus
MARCH 9, 2023
Peel L&P has announced that NEXT, the renowned British retailer, will be making its return to Gloucester Quays, the premier outlet and dining destination in the South West. The news of its return to Gloucester Quays follows recent announcements and developments.
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GoodwillFinds Adds Returns Capability to Better Compete with Other Resale Platforms
Retail TouchPoints
NOVEMBER 21, 2023
GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The return assurance allows them to make a seamless, hassle-free return within seven days.
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Walmart Hails the Return of Sensory-Friendly Shopping Hours
Retail Wire
NOVEMBER 8, 2023
Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with
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NRF: Returns Reach 14.5% of Sales in 2023, Fraud Contributed $101 Billion in Losses
Retail TouchPoints
DECEMBER 27, 2023
Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%
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Simon Properties Brings More Delivery and Returns Capabilities to Tenants
Retail TouchPoints
SEPTEMBER 27, 2023
Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.
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Adairs’ first-half profit increases, as customers return to shop in-store
Inside Retail
FEBRUARY 19, 2023
Bedding and homewares retailer Adairs has reported strong first-half sales across its two largest brands as customers resumed shopping in stores rather than online after pandemic restrictions eased. The company owns and operates the Adairs, Focus on Furniture and Mocka brands. For the 26 weeks to December 25, sales increased 34.1 per cent.
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Preparing for the Rise in Online Retail Returns
Retail TouchPoints
NOVEMBER 8, 2022
In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.
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Shop Premium Outlets Debuts Retail Media Network
Retail TouchPoints
MARCH 12, 2024
Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).
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Target Expands Drive-Up Returns Service to All 2,000 Stores
Retail TouchPoints
APRIL 27, 2023
Target is rolling out its Drive Up Returns service nationwide following a successful pilot test. Drive Up Returns lets shoppers return any item, including those purchased online, directly to a Target associate without leaving their car. That’s why we’re launching Drive Up Returns.
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Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members
Retail TouchPoints
SEPTEMBER 27, 2022
Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. Beginning in Oct. 1, 2022, through Jan.
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Hibbett Rolls Out Happy Returns at its 1,100+ Stores
Retail TouchPoints
MARCH 1, 2023
Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.
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Taking Returns into Your Own Hands with Self-Service
Retail TouchPoints
APRIL 11, 2023
Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight
Retail TouchPoints
OCTOBER 18, 2023
Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.
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Pitney Bowes, PackageHub Launch Returns Drop-Off Network
Retail TouchPoints
JANUARY 3, 2024
Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.
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Tourists’ golden quarter spending gap sparks calls for return of tax-free shopping
Retail Gazette
FEBRUARY 15, 2024
The gap between the number of international visitors in London and the spending associated with them widened in the final quarter of last year, sparking calls for the government to reinstate tax-free shopping. Corsi said the news was “an opportunity that should be grabbed with both hands”. “A
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Devising an Optimal Returns Policy for Your Business
Retail TouchPoints
MARCH 28, 2023
For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.
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Pre-loved fashion pop-up returns to Westgate Oxford this May
Retail Focus
APRIL 18, 2024
is the perfect addition, allowing us to respond to the growing popularity of shopping second-hand, while bringing out guests a mix of premium and vintage brands at accessible prices.” The post Pre-loved fashion pop-up returns to Westgate Oxford this May appeared first on Retail Focus - Retail Design. added “We are. to find out more.
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Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain
Retail TouchPoints
MAY 30, 2022
While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.
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H&M’s New SoHo Location Features Secondhand Shop-in-Shop
Retail TouchPoints
FEBRUARY 6, 2024
Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.
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Retail spending jumped in October as customers returned to shops
Inside Retail
NOVEMBER 9, 2021
In particular, the index showed strong rises in spending at department stores, electronic stores, hardware, family clothing, pet shops, household appliances and florists, and showed signs that many people are preparing for holiday events such as Christmas parties with an increase in spending intentions for clothing rentals and tailors.
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Retail’s returns challenge: How to balance customer demands and overheads
Inside Retail
JUNE 1, 2023
Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s
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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value
Retail TouchPoints
APRIL 29, 2022
Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.
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Amazon Enlists Staples, Local Businesses to Help with Returns and Delivery
Retail TouchPoints
JUNE 29, 2023
In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.
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Holiday shopping, Customer expectations, and Returns - Weekly Snacks #84
Tokinomo
DECEMBER 12, 2023
Campaign corner Coca-Cola Christmas commercial. Coca-Cola encourages spreading winter cheer with " I Could Be Santa Claus " by Celeste in the background. From holding doors for strangers to surprising family with presents, small acts of kindness matter during the holidays.
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Revolutionising customer experience and returns: smart parcel locker by Smartech
Inside Retail
MARCH 5, 2024
In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. For over a decade, Smartech has proudly served as the trusted supplier of parcel locker solutions for Australia Post (Auspost).
Staples Enables Contactless Returns in 1,000+ Stores
Retail TouchPoints
OCTOBER 8, 2020
Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.
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Amazon Brings Live Shopping to Streaming TV
Retail TouchPoints
APRIL 16, 2024
Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. “With the new Amazon Live FAST Channel on Prime Video and Freevee, we’re making shoppable entertainment more accessible, interactive and engaging than ever before.”
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Victorinox returns to London with new design concept
Retail Focus
NOVEMBER 23, 2022
As the Swiss brand celebrates the 125 th anniversary of the iconic Swiss Army Knife, it returns to London with a brand-new flagship store opening on 388 Oxford Street, featuring products across the full offering. The new design concept brings together the Victorinox story, products and core values with the ultimate shopping experience.
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Ulta Partners with Happy Returns to Add Service to 1,300 Stores
Retail TouchPoints
MARCH 28, 2022
Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.
4 Ways Ecommerce Returns Will Change in 2022
Retail TouchPoints
MARCH 24, 2022
Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.
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Overstock Teams with UPS to Tackle Home Furnishings Returns
Retail TouchPoints
NOVEMBER 8, 2022
Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson.
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Toys ‘R’ Us to Return in 2022 With 400 Shops Inside Macy’s Stores
Retail TouchPoints
AUGUST 19, 2021
Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Toys ‘R’ Us parent company Tru Kids Brands was acquired by WHP Global in March 2021 with the goal of expanding the business worldwide.
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Half of UK Consumers Back a Return to VAT-free Shopping for Tourists to Boost Retail Spend and Visitor Numbers, Retail Technology Show Research Reveals
365 Retail
APRIL 19, 2024
Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.
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Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes
Retail TouchPoints
OCTOBER 31, 2023
Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%
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Lush returns to iconic London location
Retail Focus
OCTOBER 19, 2023
Ellen Peters, Lush UK&I Property Director:- “We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden. Our new store, set in a fantastic listed building with entrances from both Long Acre and Floral Street, will give our customers the unique shopping experience that they want and deserve.
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VIDEO: The Edit tackles online shopping, delivery and returns
Inside Retail
OCTOBER 6, 2021
And this month we’re discussing the highs and lows of online shopping, covering everything from shipping delays and lost items to friction-filled returns. Gary shares some personal online shopping gripes, the risks retailers face in the last mile and how his British background influenced his foodie experiences from a young age.
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Staples Partnership Adds 1,000+ Happy Returns Locations to Network
Retail TouchPoints
SEPTEMBER 30, 2021
Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.
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What Zara’s recent decision says about the decline of free online returns
Inside Retail
MAY 29, 2022
Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.
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