Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Give Back-to-School Shoppers Alternative Payment Options. Streamline Your Checkout Process for Busy Parents and Students.

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Payment Services Checkout Drop-Shipping Customer Retention 288

Retail TouchPoints

MARCH 24, 2021

In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. As we reflect back, we know that BOPIS and curbside have become essential services with long-term practicality.

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Payment Services Fulfillment Consumer Returns 279

Retail TouchPoints

JULY 25, 2022

This generation has taken to this payment option faster than any other, but looking at their history it is easy to see why. Gen Z has grown up with a steady decrease in the use of physical payment, coupled with major advancements in fintech. Late or missed BNPL payments have their own consequences. with Klarna.”. with Klarna.”.

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Payment Services Advertising Accounting Consumer 219

Inside Retail

MARCH 27, 2023

In February, ShopBack, a shopping, rewards and payments platform, partnered with Sunway Pyramid, a mall in Malaysia, on the ShopFiesta event to reward shoppers with promotions and giveaways. It was all about boosting in-store shopping. per cent year-on-year,” he told Inside Retail.

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Merchant Services Payment Services Marketing Spend Finance 130

Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Payment Services ATS Accounting Fulfillment 75

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Grocery shopping experiences will become more specialized.

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Grocer Payment Services Checkout Value Offer 320

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Merchant Services Payment Services Promotions Location 268

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Research by Google, published in the company’s Spring/Summer Shopping Behaviours 2021 study, found 50 per cent of consumers say they now shop both in-store and online.

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Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.

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Merchant Services Accounting Payment Services Returns 287

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers.

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Shopping Point of Sale Payment Services Checkout 97

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. Over the past five or six years we’ve seen huge strides in payments technology, co-founder and chief Brad Karney adds. The time is now. At the forefront”.

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Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. There are two key factors of the shopping experience that will help promote retailer success after the holidays.

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Payment Services Returns Specialty Retailers Promotions 182

Inside Retail

NOVEMBER 9, 2022

Household savings that were bolstered by government Covid-19 payments have started to fall and there are early indications of financial stress with buy-now-pay-later services and credit applications. per cent in the three months to September, compared with the same period in 2021. per cent for August and September.,

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Payment Services Consumer Returns Accounting 241

A1 Retail

NOVEMBER 18, 2021

Barclaycard Payments’ data shows quarterly SME transactions have risen by 38.1 per cent (compared to 2019) as Christmas shopping gets underway. The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy .

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Merchant Services Payment Services Consumer Shopping 75

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. From Monolith to Microservices.

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Payment Services Shipping Customer Experience Supermarket 263

Inside Retail

AUGUST 2, 2022

Fraud and online shopping scams were called out as the most common incidents, putting retail businesses on the front line. This is particularly true for card-not-present fraud, which accounts for the vast majority of issues, and increased by 12 per cent in the year to 30 June 2021. . Managing fraud after the sale.

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Merchant Services Payment Services Accounting Management 147

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. URW valued its U.S. portfolio at $13.2 URW valued its U.S.

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Payment Services Department Stores Advertising Planning 273

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls.

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Payment Services Consumer Shopping Returns 289

Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Retail Focus

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 211

Inside Retail

MARCH 8, 2023

Online shopping platform Zalora expects e-commerce to remain resilient despite the economic uncertainties facing businesses in Southeast Asia and an increasingly dimming global economy. One example of this in the world of fashion is the transition from live streaming to augmented reality shopping. What’s next?

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Retail TouchPoints

AUGUST 15, 2022

Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. Lease liabilities offer a useful glimpse into the future because this number quantifies the dollar value of future lease payments.

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Payment Services Returns Consumer Accounting 234

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Simplifying the schemes available.

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Payment Services Drop-Shipping Fulfillment Shipping 130

Inside Retail

OCTOBER 6, 2021

Fast forward to October 2021, and Australia’s largest online fashion retailer The Iconic is leading the way on resale, partnering with AirRobe on the Circular Wardrobe, an initiative that allows customers to resell, rent, or recycle their preloved items with one click. According to Berchtold, it’s a “game-changing” partnership.

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Payment Services Fashion Accessories Checkout 246

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

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Payment Services Apparel Inventory Management Department Stores 245

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. Each time Amazon added a new feature or sped up delivery times, shoppers’ expectations for all online shopping experiences increased. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

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Merchant Services Payment Services Fulfillment Shipping 242

Inside Retail

JULY 6, 2021

So, what’s in store for retail in 2021 and beyond? Shopping at the edge” will expand. Digital, mobile, chatbots, social, curb-side — shopping now happens anywhere and anytime. Digital, mobile, chatbots, social, curb-side — shopping now happens anywhere and anytime. Personalisation is the new black.

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Retail Trends Payment Services Promotions Returns 236

Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. By 2024, IDC expects that retailers will strengthen their partnerships with suppliers to improve supply chain transparency and reduce the environmental impact of operations by 30%.

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Payment Services Store Layout Fulfillment Consumer 221

Independent Retailer

MARCH 31, 2022

Because of restrictions on in-person shopping, U.S. ecommerce sales spiked by more than 30 percent per quarter from Q2 2020 to Q1 2021 , and continued to rise by nine percent in the second quarter of 2021. It brings new challenges like supply chain bottlenecks, inflation, around-the-clock operations, and labor shortages.

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Payment Services Location Marketing Accounting 80

Inside Retail

NOVEMBER 20, 2022

All the payments would be done automatically. Powered by Trigo, the store is based on a hybrid model, where customers can either choose to go through a conventional checkout process, or have a frictionless experience using the latest camera and sensor technology. billion euros in 2021. Cutting down costs.

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Inside Retail

DECEMBER 1, 2021

So in one way, government Covid regulations during 2020-21 can be thought of as an act of support for technology companies and a put-down for commercial property operators. The mall operator provided a delivery service there for its tenants. By the third quarter of 2021, the company was delivering $2.3

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Merchant Services Payment Services Net Profit Sporting Goods 130

365 Retail

NOVEMBER 17, 2021

It is more important than ever for retailers to be well prepared for Peak 2021, remaining agile and fleet of foot to react to what the market throws at them while meeting consumer demand at its point of origin, says Sophie Wilson at Astound Commerce. Sophie Wilson at Astound Commerce.

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Payment Services Shopping Returns Fulfillment 52

Retail TouchPoints

JULY 11, 2023

Today begins what has become one of the biggest shopping events of the year — Amazon ’s annual Prime Day member sales event. from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research. Customers are increasingly interested in shopping their values,” said O’Donnell.

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Payment Services Shipping Checkout Fulfillment 165

Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. But COVID also revealed other opportunities to add to its roadmap, including appointment setting, curbside fulfillment and contactless payments. Touchless is here to stay.

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Payment Services Customer Experience Apparel Fulfillment 192

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Merchant Services Payment Services Fashion Customer Experience 245

Inside Retail

APRIL 15, 2021

Assuming Australia continues to manage the virus successfully, we will continue to see an exuberant return to physical retail spaces. However, we have now been living, working and shopping differently for a year. With more people around to receive deliveries, online shopping has become even easier. It reached 22.8

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