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PayPal Acquires Happy Returns

Retail TouchPoints

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. Terms of the deal were not disclosed.

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8 Key Ecommerce Automation Strategies That Drive Sustainable and Profitable Growth

Retail TouchPoints

On one hand, ecommerce automation saves a ton of time compared to manual ways of executing an operation. On another, it may even enable a nonexistent infeasible process, i.e. a process that’s unthinkable in a manual way but can provide an unprecedented growth opportunity to companies when automated. in 2019 to 14.9%

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ThredUp’s Resale-as-a-Service Builds Momentum with 3 New Brands, Fabletics Expansion

Retail TouchPoints

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

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Target to Spend $5B to Enhance Operations in 2022, Plans 250 More Ulta Beauty Shop-in-Shops

Retail TouchPoints

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.

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RIP paper receipts: A new era of in-store customer experience

Inside Retail

Paper receipts are so 2021. In the same way contactless quickly became the preferred method of payment, Smart Receipts will become essential rather than optional for retailers. Smart Receipts allow you to offer that same level of service, making more customers your best customers. Frictionless customer journey.

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BNPL: A Win-Win for Retailers and Consumers as the Holidays Approach

Retail TouchPoints

In fact, the growth of BNPL is hitting record-breaking levels — in 2021 Cornerstone Advisors say that consumers will make nearly $100 billion in retail purchases using BNPL. In fact, Cornerstone Advisors found that Gen Z consumers using BNPL grew from 6% in 2019 to 36% in 2021, and millennials’ use of BNPL is up to 41%.

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Retail Returns Increased to $761 Billion in 2021

VMS

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud. billion (10.6

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