Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% experienced in 2021. Additionally, the online return rate fell from 20.8% to return fraud. Retail sales fell 0.6%

Returns 290

Returns Home Furnishings Department Stores Customer Experience 290

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Retail Wire

JANUARY 26, 2022

The percentage of products bought in stores and online and returned rose to 16.6 Online returns rose to 20.8 percent last year, up from 10.6 percent in 2020, according to a survey by the National Retail Federation and Appriss Retail. percent up from 18.1 percent.

Returns 130

Returns 130

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 208

Merchant Services Returns Payment Services Checkout 208

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 264

Returns Apparel Fashion Supply Chain Management 264

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

JANUARY 8, 2021

million returns during the week of Jan. 4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. UPS expects return volumes to be distributed evenly throughout the week rather than concentrated on one or two days. UPS expects to handle 8.75 An estimated 1.75

Returns 282

Returns Shipping Consumer Management 282

Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

Returns 268

Returns Merchant Services Fashion Fast Fashion 268

Inside Retail

MARCH 19, 2022

The return of the Brisbane Fashion Festival has been confirmed, scheduled for August. . Seizing and expanding on the success of Brisbane Fashion Festival 2021, the 2022 Festival will continue the momentum of our successful new format within a spectacular setting, to ensure the experience is as exciting and engaging as ever.”.

Fashion 264

Fashion Returns Accessories 264

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

Returns 246

Returns Brand Management Planning Location 246

Retail TouchPoints

OCTOBER 21, 2022

NPD estimates that the total addressable market for toys and games in the UK for 2021 was £3.7 A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S. A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S.

Returns 330

Returns Marketing Location Shopping 330

Retail Dive

DECEMBER 22, 2022

Consumers have become critical of their discretionary spending and may be returning to repurchase at steeper holiday discounts, Salesforce said.

Returns 129

Returns Consumer ATS 129

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. Athleta reported $340 million in net sales, an increase of 6% compared to 2021. The Gap Inc.-Next in a statement.

Returns 279

Returns Promotions Management Consumer 279

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

VMS

JANUARY 26, 2022

shoppers returned more than $761 billion worth of merchandise in 2021, growing to an average of 16.6 The National Retail Federation and Appriss Retail surveyed 57 retailers between mid-October and mid-November and found that the average rate of returns on online purchases is even higher, clocking in at 20.8 percent versus 10.6

Returns 86

Returns Visual Merchandising ATS 86

Retail TouchPoints

OCTOBER 12, 2021

The awards will be announced at the PAVE Holiday Celebration on December 8, 2021 in New York City, as well as on RetailTouchPoints.com. Windows will be viewed virtually by the judges and evaluated based on three key criteria: Originality and creativity; Spirit of the season; and Professionalism, including execution and technical aspects.

Returns 182

Returns Specialty Retailers Department Stores Planning 182

Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

Returns 130

Returns Shipping Fashion Social Commerce 130

Retail Focus

APRIL 9, 2021

The ramifications of BREXIT are also now being felt and interestingly, a lack of capacity in the UK returnable transit packaging (RTP) manufacturing sector is on the horizon too. . So, what is the role of returnable transit packaging in supporting this ‘new normal’ in retailing?

Returns 130

Returns Retail Marketing Marketing Consumer 130

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. The post Australians return to the malls despite a plunge in consumer confidence appeared first on Inside Retail. per cent in 2022.”.

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. Something different (Advantage: DTC brands).

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

Consumer 286

Consumer Promotions Planning Returns 286

Retail TouchPoints

JANUARY 19, 2021

The National Retail Federation (NRF) has moved Chapter 2 of its 2021 Big Show from an in-person to a virtual event. The organization also is preparing to return to the Javits Center in January 2022 for an in-person show.

Returns 264

Returns Planning Marketing 264

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. When Otero relaunched its website in June 2021, the retailer put the Perfitly solution front and center.

Returns 299

Returns Apparel Fashion Consumer 299

Retail Dive

JANUARY 28, 2022

As customers return more merchandise than previous years, retailers must contend with the increasing costs of returned items.

Returns 105

Returns 105

Inside Retail

AUGUST 27, 2023

Created in connection with Kendo Brands, a beauty incubator owned by luxury group LVMH, Marc Jacobs Beauty was discontinued in 2021 after its contract with Kendo ended and was not renewed. “We have no doubt of the commitment and talent of both partners in this endeavor and consumers are clamoring for the return of Marc Jacobs Beauty.”

Returns 130

Returns Fashion Consumer ATS 130

VMS

JANUARY 25, 2022

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud.

Returns 52

Returns Visual Merchandising Accounting Apparel 52

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1.

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Inside Retail

NOVEMBER 9, 2021

The Australian Bureau of Statistics will release official spending data for October on Friday, 26 November, but recently found that September’s result was also buoyed by the beginnings of a rebound – with the first month-on-month rebound in spending since May 2021.

Returns 240

Returns Shopping Department Stores ATS 240

Inside Retail

JANUARY 6, 2022

As the dust settles on 2021, it is clear that many of the changes we had assumed were temporary are in fact here to stay. One such area was a business’s returns policy. This has been a major driver behind the increased volume of retail returns made in 2020-2021. Understanding the Importance of a Returns Policy.

Returns 130

Returns Customer Experience Shopping ATS 130

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud. billion (10.6

Returns 52

Returns Loss Prevention Payment Services Visual Merchandising 52

Mass Relators

JANUARY 25, 2022

retail sales soared to $4.583 trillion in 2021. But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6%

Returns 52

Returns Apparel Accounting Consumer 52