Retail TouchPoints

JANUARY 16, 2025

The UK-based JD Sports acquired Shoe Palace in December 2020 and DTLR in February 2021 as part of a push into U.S. Lifestyle retailer DTLR and footwear and apparel chain Shoe Palace both owned by JD Sports will deploy mobile POS and inventory orchestration solutions from Jumpmind across their combined 450 stores in the U.S.

Point of Sale 278

Point of Sale Payment Services ATS Apparel 278

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 279

Accounting Location Promotions Management 279

Retail Focus

OCTOBER 30, 2024

The Chinese luxury consumer’s preferences were taken into account when Dior launched a series of pop-up stores in China in 2021. The brand’s core identity has not been compromised by pop-up stores’ ability to cater to regional tastes.

Store Layout 246

Store Layout Location Consumer Shopping 246

Inside Retail

MAY 14, 2025

SurfStitchs parent company, Alquemie Group, completed a restructuring in late 2021 , and late last ye ar, Scott Evans stepped in as CEO, succeeding Sacha Laing. Inside Retail reached out to two SurfStitch spokespeople, both of whom responded, saying they had “no comment” on the company’s trading status.

Shipping 263

Shipping ATS Accessories Fashion 263

Retail TouchPoints

DECEMBER 16, 2024

flagship location had opened in New Jerseys American Dream mall in December 2021. The parent company announced plans to roll out brick-and-mortar Toys R Us flagship stores in September 2023 in a partnership with Go! Retail Group , including a store in the Mall of America. The initial U.S.

Wholesale 265

Wholesale Location Shopping Marketing 265

Inside Retail

DECEMBER 4, 2024

The Prada Group first partnered with Snapchat in 2021, with its Bag Try-On AR Lens that enabled customers to virtually ‘test-wear’ the Prada Galleria style. The range includes timeless styles— Prada’s Small Galleria Bag and Miu Miu’s Wander Bag— both favourites with Gen Z shoppers.

Fashion 277

Fashion Target Market Marketing Promotions 277

Retail TouchPoints

NOVEMBER 15, 2024

In 2021 and 2022, Saks Fifth Avenue was a winner of Retail TouchPoints’ sister publication Design:Retail ’s Winning Windows Awards. It’s going to be festive and holiday-focused, and of course, we’re going to have our fantastic and beautiful Saks holiday windows, which is truly what we’re known for,” Metrick added.

Department Stores 264

Department Stores Planning Store Operations ATS 264

Inside Retail

NOVEMBER 18, 2024

From November 2018 to November 2021, Bunnings implemented a trial FRT at 63 stores in Victoria and NSW, capturing the faces of every visitor. Bunnings breached privacy laws by using facial recognition technology (FRT), the Privacy Commissioner determined.

Accounting 264

Accounting Consumer ATS 264

Inside Retail

JANUARY 22, 2025

According to the Australian Bureau of Statistics (2021), Aboriginal and Torres Strait Islander people make up 20.6 per cent of all people experiencing homelessness in Australia, despite representing only 3.8 per cent of the total population.

Fashion 246

Fashion Consumer Shopping Accessories 246

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

JUNE 25, 2025

billion in 2021 to $40.88 Of those businesses that improved their data quality in 2021, 75% exceeded their annual objectives in some way. Many vendors are now launching retail-specific data management solutions in response to this demand. Global big data analytics in the retail market will grow from $6.25

Management 162

Management Advertising Inventory Management Customer Experience 162

Retail TouchPoints

DECEMBER 10, 2024

Apples retail expansion builds on investments the company already has made in Saudia Arabia, including the all-women Apple Developer Academy, which opened in Riyadh in 2021 in partnership with the Saudi Arabian government, Tuwaiq Academy and Princess Nourah bint Abdulrahman University.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

JANUARY 7, 2025

Kimbell became CEO of Ulta Beauty in 2021 after serving in executive roles with the company since 2014. Steelman will now serve as President and CEO as well as joining the beauty retailers board, with Kimbell staying on in an advisory role through June 28, 2025.

Marketing 279

Marketing Location Planning 279

Retail Gazette

NOVEMBER 28, 2024

Asda’s ongoing search to appoint a permanent CEO has so far yielded no results since Roger Burnley’s early departure in 2021 – despite the role offering a potential pay package of up to £10m. Tony Buffin Former Holland & Barrett boss Tony Buffin is another potential candidate to take over the running of Asda.

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

DECEMBER 10, 2024

After relaunching itself as a digital-only retailer in April 2021 under the ownership of Saadia Group , Lord & Taylor added a retail media network to its offerings in December 2022. Lord & Taylor was an early victim of COVID; the retailer closed all its physical stores in 2020.

Department Stores 286

Department Stores Fashion Planning Fulfillment 286

Inside Retail

JANUARY 14, 2025

Five Guys hit the Australian market in 2021. Mark Wahlbergs brand Wahlburgers launched in Sydney at Circular Quay in 2021. Rolling out a burger chain across the country has proved challenging for other US brands which have dipped their toes in the Australian market in recent years.

Location 264

Location Planning Marketing ATS 264

Retail TouchPoints

OCTOBER 30, 2024

PetSmart already offers delivery via Instacart as well as Uber Eats , and in October 2021 the retailer partnered with Allivet for pet prescription deliveries. PetSmart has partnered with Grubhub to offer on-demand delivery of more than 14,000 items from its 1,400+ locations in all 50 states.

Location 173

Location Customer Experience ATS Fulfillment 173

Retail TouchPoints

JUNE 25, 2025

Walmart is rolling out a smart pairing of RFID technology with its VizPick AR tool, which has helped associates find merchandise to stock on the sales floor since 2021.

Management 147

Management Apparel Planning Returns 147

Retail TouchPoints

DECEMBER 6, 2024

Since launching our Little Planet brand in 2021, weve prioritized sustainable innovation and established practices that benefit all our brands, with investments in resources such as GOTS-certified organic cotton and sustainably sourced materials.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Inside Retail

MARCH 3, 2025

Australian luxury fashion brand Leo Lin has been part of the fashion landscape for seven years, launching in 2017, but only since building its e-commerce store in 2021 has it really taken off.

Fashion 208

Fashion Boutique Accounting Wholesale 208

Retail TouchPoints

NOVEMBER 14, 2024

The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021. Last week, the company announced an $825 million investment round led by General Atlantic and Stripes Investment, bringing the premium performance brand’s valuation to a staggering $5.5

Consumer 147

Consumer Marketing Wholesale Shipping 147

Inside Retail

NOVEMBER 11, 2024

After construction commenced in 2004 under the name Meadowlands Xanadu, American Dream was completed in 2021. But its 500 stores and restaurants aren’t the only drawcard for consumers, with just 30 per cent of floor space dedicated to retail. The rest is all about entertainment.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Inside Retail

DECEMBER 4, 2024

Iny 2021, Pandora shifted from sourcing mined diamonds to using only lab-grown stones. One key detail in the brand’s resuscitated image is its focus on sustainability. In 2020, the brand announced its goal to only use recycled metals by 2025, a mission achieved sooner than expected in December 2023.

Jewelry 130

Jewelry Planning Consumer Marketing 130

Retail TouchPoints

DECEMBER 9, 2024

.” Of course, theres always the chance that things can go wrong, especially when a high-priced product doesnt end up meeting customer expectations, as with the now infamous $825 Chanel calendar from 2021.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Retail TouchPoints

APRIL 30, 2025

In October 2021 Old Navy launched BODEQUALITY to redefine size inclusion by offering every one of its womens styles in any size at no extra cost, but the retailer scaled back the offering in its stores just a few months later, according to Glossy.

Apparel 218

Apparel Fashion Customer Experience ATS 218

Inside Retail

JULY 15, 2025

Since its 2021 departure from major social media platforms, Lush Australia is doubling its focus on physical retail as a channel for education, community connection and values-driven commerce. Despite its wide customer base and youth appeal, Lush made a bold move in 2021 by quitting Instagram, Facebook, Snapchat and TikTok globally.

Advertising 130

Advertising Returns Consumer Shopping 130

Retail TouchPoints

JUNE 6, 2025

Since first launching drone delivery services in 2021, Walmart has completed more than 150,000 deliveries in 30 minutes or less. “As Walmart already has been using drones for delivery in Northwest Arkansas, near its Bentonville headquarters, and in January 2024 Walmart expanded drone deliveries to 30 municipalities in the Dallas/Ft.

Planning 130

Planning Management Consumer Shopping 130

Retail TouchPoints

JUNE 20, 2025

Tighe, who joined Tailored Brands in May 2021 as EVP and Chief Customer Officer, will replace Peter Sachse, who will become Executive Chairman of the company’s board. In March 2022 Tailored Brands named Sachse and Bob Hill Co-CEOs, positions they had held on an interim basis since the March 2021 departure of CEO Dinesh Lathi.

Promotions 147

Promotions Apparel Fashion Accounting 147

Retail TouchPoints

NOVEMBER 19, 2024

Additionally, the platform has improved its DoubleDash offering; since its introduction in 2021, shoppers have been able to add items from an additional store after checking out without incurring an additional delivery fee. DoorDash also has introduced a one-year discounted DashPass plan for SNAP/EBT recipients for $4.99

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

MARCH 20, 2025

In a bid to bring more variety to its offering, Stitch Fix introduced Freestyle in 2021, allowing users to shop individual items anytime from a selection that was curated using the same algorithm as that for Fixes. But as with most good ideas, competitors followed, customers left, and with them went revenues.

Returns 279

Returns Fashion Shipping Shopping 279

Inside Retail

MAY 1, 2025

In 2021, she became head of digital and e-commerce for The Upside and went on to hold similar roles at Billini and Ksubi before joining womens fashion brand Outcast in June last year. While Airi could have continued climbing the corporate ladder at McDonald’s, she wasn’t ready to give up a more hands-on technical role.

Fashion 147

Fashion Customer Experience Advertising Promotions 147

Inside Retail

MARCH 26, 2025

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? Inside Retail : How did the idea for Funday come about and when did the company launch?

Specialty Store 130

Specialty Store Returns Payment Services Consumer 130

Inside Retail

NOVEMBER 27, 2024

Since 2021, LSKD has joined in on the “Black November” sales period, starting its discounting earlier each year. In 2021, the business went live with its promotions on November 18, in 2022 on November 15 and last year on November 9. We have seen the trend for a few years now and have definitely joined the party in previous years.”

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail Gazette

MARCH 27, 2025

The supermarket has invested over half a billion into retail pay since its acquisition by the Issa brothers and TDR Capital in 2021, raising its hourly base rate by 35% from 9.36 Additionally, hourly pay rates for staff members at stores within the M25 will increase to 13.82.

Supermarket 115

Supermarket ATS 115