Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 276

Customer Experience Returns Shipping Consumer 276

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” JCPenney is transforming itself with innovation and imagination and is ready to get back to connecting with our customers through shopping.”.

Shopping 309

Shopping Department Stores Fulfillment Returns 309

Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. To increase profit margins during the BTS shopping season and beyond, retailers need to find ways to reduce or offset ecommerce costs.

Shopping 170

Shopping Returns Apparel Consumer 170

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Ray Riley, CEO, Progress Retail.

Returns 203

Returns Fulfillment Checkout Marketing 203

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Fulfillment Shopping Returns Customer Experience 293

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 306

Customer Experience Checkout Consumer Marketing 306

Inside Retail

JULY 3, 2023

million in funding through private investors and extended its Australian Financial Solutions Group loan facility, which will be used to finalise the construction of its purpose-built customer fulfilment centre. It’s also due to a deeper understanding of Booktopia’s main customers – both who they are and how they shop.

Returns 130

Returns Fulfillment Planning Consumer 130

Retail TouchPoints

APRIL 26, 2021

Hybrid Shopping is Here to Stay. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Mobile Engagement is Mandatory.

Promotions 278

Promotions Shopping Consumer Fulfillment 278

Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. population.”.

Fulfillment 287

Fulfillment Supermarket Returns Marketing 287

Retail Gazette

SEPTEMBER 21, 2023

As H&M becomes to latest fashion retailer to charge shoppers for returning items purchased online, Retail Gazette takes a look back at the free returns debate… Free returns might be coming to an end as some of the world’s biggest fashion brands have introduced fees to send back parcels. charge to return items.

Returns 64

Returns Fashion Fulfillment Shopping 64

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

MAY 3, 2021

Hybrid Shopping is Here to Stay. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Mobile Engagement is Mandatory.

Promotions 184

Promotions Shopping Consumer Fulfillment 184

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 241

Apparel Returns Department Stores Fulfillment 241

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

Drop-Shipping 298

Drop-Shipping Fulfillment Consumer Shipping 298

Retail Focus

OCTOBER 25, 2021

Despite travel restrictions, a record number of tickets were sold for the 2021 awards ceremony which took place at Proud Embankment on the 14th of October. The doors opened at 6 PM with a drinks reception hosted by returning Headline Sponsor Kesslers and was attended by a selection of suppliers, designers and a broad range of retailers.

ATS 204

ATS Supermarket Outdoor Fulfillment 204

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. The new Target Circle experience was designed to flex and grow with our guests to deliver more value and ease — no matter how you choose to shop with us — so every visit feels personal, rewarding and made just for you.”

Checkout 191

Checkout Returns Shipping Promotions 191

Inside Retail

APRIL 22, 2021

Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Fulfilment of the future. Direct-to-consumer selling.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

NOVEMBER 10, 2020

With spur-of-the-moment “I’ll just run in to grab something” shopping trips becoming less frequent and online ordering on the rise, shoppers are making plans and orienting their schedules based on order delivery timelines to a degree that seemed unthinkable a year ago. Adjust to Return Reluctance.

Shipping 289

Shipping Fulfillment Returns Sporting Goods 289

Retail TouchPoints

MARCH 24, 2021

In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. We would also be remiss to talk about fulfillment without addressing the adoption of contactless payments, which 80% of respondents have confirmed using in the past year, and who would rate the experience as high-quality.

Payment Services 279

Payment Services Fulfillment Consumer Returns 279

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 263

Consumer Loss Prevention Fulfillment Store Layout 263

365 Retail

JUNE 8, 2022

But with great gains come great returns. In 2021, sorting out product refunds cost retailers an average of over £15,000 a month. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. In a store?

Returns 52

Returns Inventory Management Supply Chain Management Management 52

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. The Amazon Effect also is reflected in the in-person shopping experience at brick-and-mortar retailers.

Merchant Services 242

Merchant Services Payment Services Fulfillment Shipping 242

Retail Insider

SEPTEMBER 28, 2021

The winners of the Retail Insider ‘Transforming Retail Awards 2021 have been announced during an online ceremony on Zoom – with Patrick Berghaeger from award sponsors Talkdesk unveiling the winning entries. Delivery Innovation of the Year was hotly contested as one can imagine in a second year of massive home delivery demand.

Fulfillment 98

Fulfillment Shopping Fashion Returns 98

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

APRIL 27, 2022

For product categories including furniture, major appliances, fitness, bedding and DIY, “it’s not only a technology problem and a process problem, but it’s also a network problem [in terms of logistics and fulfillment],” he added. The Outsized Problem of Oversize Returns.

Returns 235

Returns Consumer Apparel Fulfillment 235

Retail TouchPoints

NOVEMBER 25, 2020

SoundCommerce allows us to track the exact impact of these variables on our profitability as we make real-time decisions regarding assortment, promotions, inventory, marketing and fulfillment.” SoundProfit 360 collects and processes revenue and cost data in real time from every system across the enterprise,” explained Best.

Markdowns 199

Markdowns Fulfillment Shipping Marketing Spend 199

Inside Retail

DECEMBER 11, 2023

billion for the four day event this year marginally above the predictions ahead of both the 2021 and 2022 events. The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1

Customer Experience 147

Customer Experience Promotions Returns Shopping 147

Retail TouchPoints

NOVEMBER 10, 2022

But clearly deal hunting is top-of-mind for older consumers: while 55% of Gen Z consumers said they plan to spend more on holiday shopping and celebrations, a mere 39% of millennial shoppers intend to do the same. Nearly half ( 48% ) of online shoppers said they have already purchased gifts (up from 31% of shoppers in 2021).

Advertising 261

Advertising Shipping Consumer Shopping 261

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls.

Payment Services 289

Payment Services Consumer Shopping Returns 289

I Vend

MARCH 16, 2021

The past year has seen a massive acceleration in the already increasing trend towards online shopping. In a survey of British shoppers carried out by Mintel , 42% of those surveyed said they had done more online shopping since the start of the COVID-19 pandemic. iVend Digital Commerce Your Gateway to the World of Online Shopping.

Shopping 98

Shopping Checkout Returns Fulfillment 98

Inside Retail

NOVEMBER 20, 2023

If you go back to the investor day presentation from 2021, [outgoing Levi Strauss & Co CEO] Chip [Bergh] talked about the need to diversify our categories, and we can see a real opportunity to do that in e-commerce as well. JG: One obvious way is thinking of stores as a node in your fulfilment network.

Fulfillment 246

Fulfillment Consumer Shipping Returns 246

Inside Retail

SEPTEMBER 19, 2023

Post-pandemic, consumers are returning to physical stores that offer immersive experiences. Watsons’ “The Grand Store” in the Philippines is leading this trend by leveraging Artificial Intelligence (AI) and Augmented Reality (AR) to personalise in-store shopping.

Retail Marketing 130

Retail Marketing Marketing Apparel Fulfillment 130

Retail Focus

APRIL 7, 2022

Chris White, head of delivery at international fulfilment services provider, fulfilmentcrowd , explains how SME retailers can overcome these challenges and capitalise on the opportunity of scaling into new markets, both across the EU and further afield. . Simplifying the schemes available. Moving your stock to an EU distribution centre .

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Retail TouchPoints

AUGUST 19, 2021

In fact, 58% said school would be a bigger deal this year and 56% said they are more excited about shopping for back-to-school items this year. With this data in mind, and the large majority of kids going back to in-person learning, I don’t think [the Delta variant] will impact back-to-school shopping.” and how long will it last?

ATS 299

ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

OCTOBER 6, 2022

“Whether someone is looking for some extra money for a few months or a long-term career, the holidays are a great time for people to join Amazon, and many of our seasonal employees return year after year or transition into full-time roles,” said John Felton, SVP of Worldwide Operations at Amazon in a statement.

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Promotions Shipping Planning Location 275

Inside Retail

MAY 16, 2022

billion in 2021, but that still lags other major world economies in terms of online spending. As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales.

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Fulfillment Promotions Shipping Returns 130