Retail Focus

APRIL 25, 2022

Having closed its doors in late March to undergo a comprehensive refurbishment, Bang & Olufsen is delighted to announce that the store is now ready to re-open to welcome new and loyal customers alike. Helen says, ‘The 16 years have flown by, our clients are fantastic, and the Ealing community has been wonderful.

Customer Experience 279

Customer Experience Marketing Shopping ATS 279

Retail TouchPoints

JUNE 13, 2024

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes each month (a total of 250,000 since 2011). So what are these faux handbags doing in a RealReal retail store located on NYC’s Canal Street, a notorious knockoff hub?

Fast Fashion 290

Fast Fashion Accessories Location Fashion 290

Hyken

SEPTEMBER 10, 2021

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Retail TouchPoints

FEBRUARY 1, 2022

As a treat, first-time customers will receive a $10 discount on the services. Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping.

Social Commerce 263

Social Commerce Planning Shopping Location 263

Retail TouchPoints

MARCH 28, 2022

The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million. Visual merchandising solution Stylitics has raised $80 million in series C funding from PSG Equity , which now holds a minority stake in the company.

Visual Merchandising 243

Visual Merchandising Fashion Management Planning 243

Inside Retail

MAY 3, 2024

And there is a hunger for the customer to have that ability to further fashion accessorise themselves beyond apparel,” he said. SkinKandy opened its first store in Maroochydore on the Sunshine Coast in 2011 and is now in an explosive growth phase. Another example of this is the global cosmetics brand Lush.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

NOVEMBER 30, 2022

For Nike, the temporary nature of pop-ups helped generate hype — customers knew the limited-edition products would be here today and gone tomorrow. At the same time, the experiences of retailers like Word Up Bookstore show how pop-ups can prove valuable for startup businesses.

Location 289

Location Marketing Customer Experience Shopping 289

Retail TouchPoints

DECEMBER 22, 2022

“As a subscription-first brand, our mission is to deliver exceptional consumer experiences that help men and women take better care of their bodies so they can be their best selves,” said Ranil Wiratunga, Chief Digital Officer and Global GM of DTC at Dollar Shave Club in a statement. “To

Promotions 182

Promotions Consumer Customer Experience ATS 182

Retail TouchPoints

APRIL 9, 2024

That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. Marandola joined Visa in 2011 as a product consultant leading a team that managed consumer credit initiatives across the U.S. He was previously based in the U.S.

Merchant Services 264

Merchant Services Consumer Management Customer Experience 264

Retail TouchPoints

APRIL 11, 2024

An Argus Platinum-rated charter company will be responsible for all aircraft, crew, maintenance and insurance-related matters, while Bark will handle the travel experience. Each plane will accommodate approximately 10 dogs and their human companions.

Planning 262

Planning ATS Customer Experience Marketing 262

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. It can be easy for marketers to become overly focused on new channels that are creating additional revenue.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

NOVEMBER 29, 2022

If your customer can get the right expectations before purchase, this is proven to reduce returns in ecommerce. Visual content producers can boost the customer experience by providing 360-degree images, videos or even GIFs of the products. He completed his scholarship with a master’s degree in management at HEC (2011).

Returns 278

Returns Promotions Customer Experience Consumer 278

Retail Focus

SEPTEMBER 16, 2021

Pete Jeavons, Marketing Communications Director at EE said: “Our retail stores are recognisable on high streets and in communities across the country, offering personal, local service and the best possible customer experience. In fact, 95 per cent of the population is within a 20-minute drive of an EE store.

Returns 130

Returns Customer Experience Management Shopping 130

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

SEPTEMBER 18, 2024

If the experience can’t be replicated with relative ease, the project team must either rethink the concept or reorient the rollout as a one-off location. Founded in 2011, AZA stands among the most respected and sought-after architecture and design studios for the luxury retail sector.

Marketing 260

Marketing Location Fashion Planning 260

Retail TouchPoints

OCTOBER 26, 2023

Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005. It’s time retailers use the data at their disposal to create actionable insights that can finally begin tackling the ongoing availability issue. He is passionate about Retail Insight’s people, products and partners.

Checkout 263

Checkout Fulfillment Supermarket Consumer 263

Retail TouchPoints

OCTOBER 19, 2022

In 2011, less than 1% of grocery shopping was done online. For starters, we do see a trend that online grocery shopping has become an important part of a shopper’s repertoire. Its growth had been slow for a decade as so many other retail channels or categories continued to take off. COVID obviously changed that, almost overnight.

Fulfillment 298

Fulfillment Shopping Returns Customer Experience 298

Retail TouchPoints

SEPTEMBER 20, 2023

Founded in 2011, AZA is one of the world’s best-kept secrets — and among the most influential architecture and design consultancies for the luxury retail sector.

Fashion 261

Fashion Visual Merchandising Store Operations Customer Experience 261

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience.

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Inside Retail

APRIL 3, 2024

Tom Kirkhope founded the Australian fashion footwear brand Alias Mae in 2011. Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business.

Marketing 178

Marketing Wholesale Boutique Management 178

Retail TouchPoints

JANUARY 27, 2021

Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media.

Consumer 295

Consumer Apparel Fulfillment Planning 295

Retail TouchPoints

AUGUST 14, 2024

Within a short time, she helped forge partnerships with Disney, Pixar, the NFL, MLB and NBA to create co-branded jewelry and accessories.

Jewelry 264

Jewelry Accessories Consumer Wholesale 264

Inside Retail

APRIL 15, 2025

With 18 concept stores in Australia and products sold in over 5000 stores globally, its presence stretches from department store shelves to high-end spas with a digital storefront that reaches customers in over 20 countries. In 2011, Japanese company Pola Orbis Holdings purchased Jurlique, and the brand maintains a growing focus on Asia.

Department Stores 147

Department Stores Consumer Customer Experience Planning 147

Inside Retail

JUNE 19, 2024

“As soon as Tmall was able to feature YNAP luxury partners on its platform, luxury brands began opening their own stores directly on Tmall, drawn by the promise of greater control over the brand image, customer experience, and pricing, Alibaba’s interest waned.

Payment Services 147

Payment Services Fashion Marketing Consumer 147

Inside Retail

AUGUST 9, 2023

The era of digital transformation has seen traditional brick-and-mortar retailers challenged to integrate their offline and online channels seamlessly in order to create a unified customer experience. As the business grew, the online store was facing challenges – particularly concerning mobile optimisation and conversion rates.

Advertising 130

Advertising Point of Sale Customer Experience Fulfillment 130

365 Retail

MAY 30, 2022

But for retailers to be successful within it, they must create virtual experiences that go beyond gimmicks, and truly add value to people’s lives. Perhaps the most thrilling aspect of the metaverse for retailers is the potential for transformative customer experiences. Unlimited possibilities. Building the foundations.

Customer Experience 124

Customer Experience Shopping Accounting Returns 124

Inside Retail

JUNE 23, 2022

Herrington brings 17 years of experience at Amazon to the role, including more than seven years as senior vice president of the North American consumer business. He launched AmazonFresh in 2007 and has served on the e-commerce company’s senior leadership team since 2011. “I Dan Murphy’s boss to head M&S Food.

Finance 130

Finance Returns Customer Experience Management 130

A1 Retail

SEPTEMBER 17, 2024

Mikkel commented, “We are not only expanding our physical presence but also investing in technology to enhance efficiency and the customer experience. Despite rising freight costs, Søstrene Grene has prioritised maintaining affordability for its customers by absorbing these expenses rather than passing them on.

Accessories 105

Accessories Planning Customer Experience Marketing 105

Retail TouchPoints

JUNE 29, 2022

In 2011, WGACA moved westward, settling on Los Angeles’ La Brea Avenue, where shoppers can find an array of styles, from vintage to streetwear. Expanding Into the L.A. WGACA’s inventory in this store consisted primarily of vintage items from the 1930s, ‘50s and ‘70s.

ATS 263

ATS Jewelry Fashion Boutique 263

A1 Retail

SEPTEMBER 17, 2021

Pete Jeavons, Marketing Communications Director at EE said: “Our retail stores are recognisable on high streets and in communities across the country, offering personal, local service and the best possible customer experience. In fact, 95 per cent of the population is within a 20-minute drive of an EE store.

Returns 75

Returns Customer Experience Management Shopping 75

Inside Retail

APRIL 7, 2022

Founded in 2011, the razor brand was sold to Unilever in 2016 for $1 billion. Another is the ability to control the customer experience. Given that, there’s never been a better time to dip your toe into the direct to consumer (DTC) waters to cut out the middleman and add another sales stream where you have total control.

Consumer 130

Consumer Management Customer Experience Shopping 130

Inside Retail

FEBRUARY 19, 2024

The Iconic has been setting the standard in Australia and New Zealand’s retail industry since its launch in 2011, with its multi-brand fashion platform backed by unmatched delivery and returns.

Marketing 130

Marketing Fashion Returns Shopping 130

Inside Retail

JULY 6, 2022

TDE was founded in 2011 by then-lawyers Alyce Tran and Tania Liu, who saw a gap in the market for high-quality leather goods that customers could personalise with their initials. Alongside its product design, TDE is also revamping some of its backend systems to improve the customer experience. “We

Accessories 130

Accessories Customer Experience Location ATS 130

Cisco Retail

JULY 18, 2022

Day 2 of Cisco Live 2022 introduced the world to our new digital learning experience, Cisco U. In fact, after his presentation, a customer approached us to tell Hank that his use of a public code had helped him get a promotion, advocate for network automation with his employer, and essentially change his life.

Customer Experience 119

Customer Experience Planning Promotions ATS 119

Inside Retail

FEBRUARY 29, 2024

It all started at a house party at the end of 2011. Today, The Iconic is known for having pioneered same-day and weekend delivery in Australia and for harnessing the power of data to improve the online customer experience, but back then, e-commerce was still relatively uncharted territory in Australia. “I

Customer Experience 130

Customer Experience Fashion ATS Marketing 130

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. It’s grown to include all of the customer experiences your customer has every day.

Customer Experience 73

Customer Experience Fulfillment Promotions Consumer 73