Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Read the article.

Social Commerce 209

Social Commerce Loss Prevention Customer Experience Customer Retention 209

Retail TouchPoints

FEBRUARY 1, 2022

As a treat, first-time customers will receive a $10 discount on the services. Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping. But other pet care retailers are vying to be leader of the pack.

Social Commerce 223

Social Commerce Planning Shopping Location 223

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. Our Covid consumer research reveals that some of the fastest-growing channels for consumers are live-streaming (33 per cent) and social commerce (36 per cent).

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. Those three competitors in particular are also leading the charge in social commerce.

Social Commerce 234

Social Commerce Consumer Shopping Returns 234

Retail TouchPoints

JANUARY 27, 2021

Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media.

Consumer 246

Consumer Apparel Fulfillment Planning 246