Retail Focus

APRIL 25, 2022

Having closed its doors in late March to undergo a comprehensive refurbishment, Bang & Olufsen is delighted to announce that the store is now ready to re-open to welcome new and loyal customers alike. Helen says, ‘The 16 years have flown by, our clients are fantastic, and the Ealing community has been wonderful.

Customer Experience 279

Customer Experience Marketing Shopping ATS 279

Retail Focus

SEPTEMBER 16, 2021

Pete Jeavons, Marketing Communications Director at EE said: “Our retail stores are recognisable on high streets and in communities across the country, offering personal, local service and the best possible customer experience. In fact, 95 per cent of the population is within a 20-minute drive of an EE store.

Returns 130

Returns Customer Experience Management Shopping 130

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. It’s grown to include all of the customer experiences your customer has every day.

Customer Experience 66

Customer Experience Fulfillment Promotions Consumer 66

Retail TouchPoints

MARCH 28, 2022

The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million. Visual merchandising solution Stylitics has raised $80 million in series C funding from PSG Equity , which now holds a minority stake in the company.

Visual Merchandising 209

Visual Merchandising Fashion Management Planning 209

Retail TouchPoints

FEBRUARY 1, 2022

As a treat, first-time customers will receive a $10 discount on the services. Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping.

Social Commerce 237

Social Commerce Planning Shopping Location 237

Inside Retail

AUGUST 9, 2023

The era of digital transformation has seen traditional brick-and-mortar retailers challenged to integrate their offline and online channels seamlessly in order to create a unified customer experience. As the business grew, the online store was facing challenges – particularly concerning mobile optimisation and conversion rates.

Advertising 130

Advertising Point of Sale Customer Experience Fulfillment 130

Inside Retail

FEBRUARY 19, 2024

The Iconic has been setting the standard in Australia and New Zealand’s retail industry since its launch in 2011, with its multi-brand fashion platform backed by unmatched delivery and returns.

Marketing 130

Marketing Fashion Returns Shopping 130

Retail TouchPoints

JANUARY 20, 2021

Census Bureau Quarterly Retail E-Commerce Sales data going all the way back to 2011, ecommerce sales as a percentage of total retail sales increases relatively linearly through the beginning of 2020. Mike Shapaker: What we saw in 2020 is COVID-19 accelerating existing trends, so the answer is a bit of both. If you look at U.S.

Fulfillment 263

Fulfillment Customer Experience Consumer Shipping 263

Inside Retail

FEBRUARY 29, 2024

It all started at a house party at the end of 2011. Today, The Iconic is known for having pioneered same-day and weekend delivery in Australia and for harnessing the power of data to improve the online customer experience, but back then, e-commerce was still relatively uncharted territory in Australia. “I

Fashion 130

Fashion Customer Experience ATS Marketing 130

Retail TouchPoints

OCTOBER 26, 2023

Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005. It’s time retailers use the data at their disposal to create actionable insights that can finally begin tackling the ongoing availability issue. He is passionate about Retail Insight’s people, products and partners.

Checkout 237

Checkout Supermarket Fulfillment Consumer 237

Retail TouchPoints

SEPTEMBER 20, 2023

Founded in 2011, AZA is one of the world’s best-kept secrets — and among the most influential architecture and design consultancies for the luxury retail sector.

Fashion 229

Fashion Visual Merchandising Store Operations Customer Experience 229

Inside Retail

JUNE 23, 2022

Herrington brings 17 years of experience at Amazon to the role, including more than seven years as senior vice president of the North American consumer business. He launched AmazonFresh in 2007 and has served on the e-commerce company’s senior leadership team since 2011. “I Dan Murphy’s boss to head M&S Food.

Finance 130

Finance Returns Customer Experience Management 130

A1 Retail

SEPTEMBER 17, 2021

Pete Jeavons, Marketing Communications Director at EE said: “Our retail stores are recognisable on high streets and in communities across the country, offering personal, local service and the best possible customer experience. In fact, 95 per cent of the population is within a 20-minute drive of an EE store.

Returns 75

Returns Customer Experience Management Shopping 75

Mass Relators

AUGUST 7, 2023

Before serving as interim president, Ruane served as senior vice president and chief commercial officer for GIANT, where he led the merchandising and marketing teams to develop and implement customer-centric strategies to support the continued growth of the brand, while also improving customers’ experience and the overall value proposition.

Customer Experience 52

Customer Experience Marketing ATS 52

365 Retail

MAY 30, 2022

But for retailers to be successful within it, they must create virtual experiences that go beyond gimmicks, and truly add value to people’s lives. Perhaps the most thrilling aspect of the metaverse for retailers is the potential for transformative customer experiences. Unlimited possibilities. Building the foundations.

Customer Experience 123

Customer Experience Shopping Accounting Fashion 123

Mass Relators

JULY 20, 2023

He later joined Pathmark and held positions of increasing responsibility at retail and in merchandising before joining Ahold Delhaize USA companies in 2011 and The GIANT Company in 2018. Ruane started his career in the grocery industry at age 14 at Foodtown in New Jersey, where he worked through college.

Customer Experience 52

Customer Experience Marketing ATS 52

Hyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. Connect with Shep on LinkedIn.

Customer Experience 85

Customer Experience Employee Engagement Marketing ATS 85

Inside Retail

APRIL 7, 2022

Founded in 2011, the razor brand was sold to Unilever in 2016 for $1 billion. Another is the ability to control the customer experience. Given that, there’s never been a better time to dip your toe into the direct to consumer (DTC) waters to cut out the middleman and add another sales stream where you have total control.

Consumer 130

Consumer Management Customer Experience Shopping 130

Mass Relators

SEPTEMBER 12, 2022

He is currently senior vice president and chief commercial officer for GIANT, where he has led the merchandising and marketing teams to develop and implement customer-centric strategies that support the continued growth of the brand, while also improving customers’ experience and the overall value proposition.

Promotions 52

Promotions Customer Experience Marketing ATS 52

Inside Retail

JULY 6, 2022

TDE was founded in 2011 by then-lawyers Alyce Tran and Tania Liu, who saw a gap in the market for high-quality leather goods that customers could personalise with their initials. Alongside its product design, TDE is also revamping some of its backend systems to improve the customer experience. “We

Accessories 130

Accessories Customer Experience Location ATS 130

Retail TouchPoints

OCTOBER 19, 2022

In 2011, less than 1% of grocery shopping was done online. For starters, we do see a trend that online grocery shopping has become an important part of a shopper’s repertoire. Its growth had been slow for a decade as so many other retail channels or categories continued to take off. COVID obviously changed that, almost overnight.

Fulfillment 288

Fulfillment Shopping Returns Customer Experience 288

Cisco Retail

JULY 18, 2022

Day 2 of Cisco Live 2022 introduced the world to our new digital learning experience, Cisco U. In fact, after his presentation, a customer approached us to tell Hank that his use of a public code had helped him get a promotion, advocate for network automation with his employer, and essentially change his life.

Customer Experience 119

Customer Experience Planning Promotions ATS 119

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience.

Social Commerce 245

Social Commerce Consumer Shopping Returns 245

Mass Relators

AUGUST 24, 2022

He is currently senior vice president and chief commercial officer for GIANT, where he has led the merchandising and marketing teams to develop and implement customer-centric strategies that support the continued growth of the brand, while also improving customers’ experience and the overall value proposition.

Supermarket 52

Supermarket Store Operations Promotions Customer Experience 52

Cisco Retail

JULY 22, 2021

That’s right, we’re now on team Cisco working in Sales, Marketing and Customer Experience ! And, in 2011, I got my shot when I was able to help my best friend Melissa join Cisco! Twenty-two years later, Melissa, Katie and I are still teammates because…well, when you love where you work, you tell your friends!

Accounting 98

Accounting Customer Experience Management Marketing 98

Retail TouchPoints

JANUARY 27, 2021

Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media.

Consumer 260

Consumer Apparel Fulfillment Planning 260

Retail TouchPoints

JUNE 29, 2022

In 2011, WGACA moved westward, settling on Los Angeles’ La Brea Avenue, where shoppers can find an array of styles, from vintage to streetwear. Expanding Into the L.A. WGACA’s inventory in this store consisted primarily of vintage items from the 1930s, ‘50s and ‘70s.

ATS 236

ATS Jewelry Fashion Boutique 236

Indigo 9 Digital

AUGUST 12, 2022

GameStock’s revenues reflect this shift with sales peaking in 2011 at $9.6 Echoing this sentiment Wedbush Securities analyst Michael Pachter called GameStop’s move into the NFT market "nonsense," and said that it will "have no NFTs for sale and no customers, and wallets they are providing will be empty." based customer care operation.”

Fulfillment 98

Fulfillment Shipping Marketing Planning 98

VMS

APRIL 19, 2021

D ESIGNING A RETAIL experience, restaurant and new headquarters all-in-one may seem like the equivalent of summiting a mountain for some, but the design teams at Snow Peak and Skylab Architecture (Portland, Ore.), met the challenges head on. The concept also features a restaurant, event space and an outdoor patio.

Outdoor 52

Outdoor Visual Merchandising Planning Customer Experience 52

Inside Retail

MAY 3, 2024

And there is a hunger for the customer to have that ability to further fashion accessorise themselves beyond apparel,” he said. SkinKandy opened its first store in Maroochydore on the Sunshine Coast in 2011 and is now in an explosive growth phase. Another example of this is the global cosmetics brand Lush.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Cisco Retail

MAY 3, 2022

Evox started an innovation-focused transformation in 2011 by developing our own collaboration and contact center offers. We also adopted the Customer Experience model based on the LAER framework (Land, Adopt, Expand and Renovate) to focus on our customers and add to our value and offerings.

Marketing 52

Marketing Payment Services Management Returns 52

Inside Retail

APRIL 3, 2024

Tom Kirkhope founded the Australian fashion footwear brand Alias Mae in 2011. Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business.

Marketing 178

Marketing Wholesale Boutique Management 178

Indigo 9 Digital

MARCH 31, 2023

Luxury consignment shop TheRealReal which is mostly online launched in 2011 and brought in $1.2 Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s former senior vice president of customer experience in 2017. “It Last year Farfetch brought in $4.1

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

Payment Services 241

Payment Services Accounting Customer Experience Point of Sale 241

Retail TouchPoints

NOVEMBER 30, 2022

For Nike, the temporary nature of pop-ups helped generate hype — customers knew the limited-edition products would be here today and gone tomorrow. At the same time, the experiences of retailers like Word Up Bookstore show how pop-ups can prove valuable for startup businesses.

Location 267

Location Customer Experience Marketing Shopping 267

Retail TouchPoints

APRIL 15, 2024

We started Untuckit online in 2011, but retail has really been the backbone of our company since 2015,” said Chris Riccobono, Founder and Executive Chairman of Untuckit in a statement. It’s a strategy we strongly believe in because customers love experiencing our products in person.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. It can be easy for marketers to become overly focused on new channels that are creating additional revenue.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245