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Guest Post: Customer Experience: Expectation vs. Reality

Hyken

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

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Bark Ups the Ante in Petcare with Debut of Airline for Dogs

Retail TouchPoints

An Argus Platinum-rated charter company will be responsible for all aircraft, crew, maintenance and insurance-related matters, while Bark will handle the travel experience. Each plane will accommodate approximately 10 dogs and their human companions.

Planning 217
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How Aussie footwear brand Alias Mae stays on trend in a fast-moving market

Inside Retail

Tom Kirkhope founded the Australian fashion footwear brand Alias Mae in 2011. Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business.

Marketing 178
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Petco Unleashes Rover.com to Offer Additional Services

Retail TouchPoints

As a treat, first-time customers will receive a $10 discount on the services. Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping.

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Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Retail TouchPoints

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

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EE and ITV unveil latest store opening on the cobbles of Coronation Street, in new partnership

Retail Focus

ITV and EE today announce a new product placement partnership, with plans unveiled for EE’s latest store opening on one of the most famous streets in the UK, Coronation Street. Product placement (PP) was introduced in the UK in 2011 and ITV led the way with the very first PP on British screens.

Returns 130
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Stylitics Raises $80M for its AI-Powered Visual Merchandising Platform

Retail TouchPoints

The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million. The company also plans to ramp up its R&D initiatives around AR, VR, store, voice, on-figure and other inspiration-based emerging technologies, as well as enhance its program management solutions for customers.