Hyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. This excellent article is written by a Ph.D.

Customer Experience 122

Customer Experience Consumer Shopping ATS 122

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

Hyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Here are my top five picks from last week.

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Inside Retail

DECEMBER 13, 2023

How does music support these brands, and what subconscious effect is this having on our shopping behaviour? We can control many of the factors that encourage us to spend impulsively , such as avoiding shopping in the evening, socially, or under time pressure. However, one factor is a little more devious – nostalgia.

Shopping 130

Shopping Advertising Consumer Accounting 130

Retail Wire

MARCH 1, 2022

Target plans to open an additional 250+ Ulta Beauty shops inside its stores in 2022. Over time, the retailer has committed to hosting at least 800 Ulta shops.

Shopping 246

Shopping Planning ATS 246

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 92

Customer Experience Marketing Management Planning 92

Hyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m always quick to pick up an article that covers how to handle customer complaints. My Comment: This is a fun article.

Customer Experience 52

Customer Experience Promotions Management Shopping 52

Hunton Andrews Kurth

DECEMBER 19, 2023

Earlier this month, a Pennsylvania federal judge held that users of Bass Pro Shops’ and Cabela’s websites lacked Article III standing to sue the retailers for use of “session replay” software, where the users failed to allege that the software captured their personal information, such as financial data or medical diagnosis information.

Outdoor 52

Outdoor Shopping Consumer 52

Retail Wire

NOVEMBER 30, 2022

Bass Pro Shops is a magnet for those who love to fish and hunt. Its store in Memphis, TN, now includes a hotel lodge designed to build on the brand’s mystique.

Shopping 246

Shopping ATS 246

Inside Retail

SEPTEMBER 22, 2021

Author: Holly Seale , Associate professor, UNSW The author would like to thank Michael Byrnes, partner at Swaab Attorneys, for his contributions to this article. This article is republished from The Conversation under a Creative Commons license. Read the original article. appeared first on Inside Retail.

Shopping 237

Shopping Planning ATS 237

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to. Here are my top five picks from last week.

Customer Experience 54

Customer Experience Checkout Management Brand Management 54

Retail Wire

SEPTEMBER 9, 2022

More than 10 percent began their holiday shopping in September and half plan to get started before Halloween. Holiday shopping will look different this year with inflation around 40-year highs,” said Ted Rossman, Bankrate’s senior industry analyst.

Shopping 246

Shopping Planning 246

Hyken

NOVEMBER 1, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start with a very short article from business guru, Seth Godin. Also, this article isn’t just for the B2C world.

Customer Experience 65

Customer Experience Consumer Shopping Marketing 65

Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I read numerous articles on the topic, so I decided to make customer loyalty the theme. Here are my top five picks from last week.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Inside Retail

JANUARY 3, 2022

In his classic book, Shopping Towns USA , Gruen rails against the development of drive-by shopping centres focused on catering to passing motorists: Suburban business real estate has often been evaluated on the basis of passing automobile traffic. This article is republished from The Conversation under a Creative Commons license.

Shopping 130

Shopping Planning Returns 130

Retail Gazette

FEBRUARY 14, 2024

The Body Shop owner Aurelius called in administrators for the retailer’s UK operations on Tuesday, just weeks after snapping up the business. They lost that feeling one got when buying a Body Shop product – that you were helping to change the world.” Portas told The BBC: “L’Oreal knows how to use brands.

Shopping 120

Shopping Returns Wholesale Marketing 120

Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Customer Retention 63

Customer Retention Customer Experience Supermarket Marketing 63

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It helps understand the customer better, allows you to personalize (at scale) marketing messages, improve the shopping experience, and more.

Customer Experience 58

Customer Experience Home Furnishings Returns Consumer 58

Hyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. (B&T)

Customer Retention 67

Customer Retention Customer Experience Marketing Consumer 67

Hyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry. Here are my top five picks from last week.

Customer Retention 56

Customer Retention Customer Experience Consumer Marketing 56

Inside Retail

JUNE 6, 2021

The company’s customers include some of the biggest names in the sector, courtesy of a wholistic focus on state-of-the art electronic article surveillance, security tags, and shoplifting prevention that also facilitates an improved in-store experience.

Loss Prevention 243

Loss Prevention Shrinkage Shopping Returns 243

Hyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service. The article shares the top 30 retailers.

Customer Experience 65

Customer Experience Management Shopping Marketing 65

Hyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As an example, some customers had seldom, if ever, shopped for groceries online. Now, it’s the only way they shop.

Customer Experience 61

Customer Experience Shopping Marketing Management 61

365 Retail

FEBRUARY 1, 2024

The digitisation of shopping has reshaped consumer interactions and forced retailers to adapt. Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. It is easier than ever to personalise ads and shopping experiences.

Shopping 52

Shopping Consumer Returns Marketing 52

Retail Wire

AUGUST 23, 2021

Target said it will grow the number of locations that house Disney shops from 53 at present to 160 by the end of the year. The retailer is also releasing its Bullseye’s Top Toys list with 50 toys and games, including 22 that are exclusive to the chain.

Shopping 246

Shopping Location ATS 246

Retail Wire

MAY 8, 2023

Christmas Tree Shops has filed for Chapter 11 bankruptcy protection. The retailer plans to close 10 of its 82 stores and exit bankruptcy by August. This is strictly a financial restructuring. Our operations are sound,” said Marc Salkovitz, chairman of the company.

Shopping 130

Shopping Planning 130

Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. Before the pandemic, this shopper preferred to shop in-store because it was a familiar and trusted experience.

Shopping 298

Shopping Grocer Accounting Store Operations 298

Retail TouchPoints

SEPTEMBER 16, 2022

Shopping list marketing and insights platform AdAdapted has launched Shoppable Video Ads. The offering can help retailers and brands seamlessly tell their brand story while increasing conversions and gathering customer insight through mobile browser, mid-article or stand-alone video.

Consumer 278

Consumer Marketing Shopping 278

Inside Retail

JANUARY 4, 2022

We’ve seen panic buying, the rise of the “homebody economy” and a strong shift towards contactless shopping. As we emerge from the worst of the pandemic, it seems the right time to reflect on the most important changes in consumer behaviour we’ve seen, and to make some predictions about COVID-19’s lasting and pervasive effects on how we shop.

Payment Services 130

Payment Services Shopping Supermarket Consumer 130

Retail Wire

SEPTEMBER 14, 2022

Consumers shopping for secondhand apparel and other products aren’t simply doing it for the savings as many cite environmental factors and the thrill of the hunt as the why’s behind their buys.

Shopping 130

Shopping Apparel Consumer 130

Inside Retail

MARCH 2, 2022

Shopping centres have long been a meeting place for people from all backgrounds, but now it’s time to up the ante as consumers are yearning for human connection more than ever, says Kelly Miller, general manager of retail at Mirvac and director at the Shopping Centre Council of Australia.

Shopping 130

Shopping Fashion Social Commerce Fulfillment 130

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 52

Customer Experience Marketing Management Planning 52

Store Growers

DECEMBER 22, 2020

Top Google Ads Articles 2020. Let’s start with the top 10 articles we published during 2020. We start with the article that I’m most proud of. It wasn’t an easy article to write, because I used to make money selling the idea that Google Ads was a great investment, for any kind of business.

Advertising 41

Advertising Shopping Shipping Accounting 41

Retail TouchPoints

JANUARY 9, 2024

Nedap also uses a Virtual Shielding algorithm to digitally identify article location at a 98% accuracy rate, according to the solution provider. Pacsun shoppers are social media savvy and shop our exclusive merch drops with urgency,” said Shirley Gao, Chief Digital and Information Officer at Pacsun in a statement.

Fulfillment 261

Fulfillment Location Shopping ATS 261

Retail Wire

MARCH 23, 2022

Macy’s is expanding the number of department stores it operates with Backstage shops by 26. The off-price store within the store will measure from 11,000 to 18,000-square-feet depending on the location.

Shopping 189

Shopping Department Stores Location 189

Small Biz Trends

JULY 12, 2022

Retail shop businesses can include any local facility where goods and/or services are sold. What Is a Retail Shop Business? A retail shop is any store or business that sells goods and/or services. Why You Should Consider Opening a Retail Shop. Top 16 Shop Options. Flower Shop. Coffee Shop. Sign Shop.

Shopping 98

Shopping Boutique Sporting Goods Thrift Store 98

Hyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. Then read this article.

Customer Experience 43

Customer Experience Customer Retention Consumer Shopping 43