Retail TouchPoints

APRIL 26, 2024

A little less than one year after Toys ‘R’ Us made its return to the world of UK brick-and-mortar via nine shop-in-shops in WHSmith stores, TRU parent company WHP Global has announced plans to expand the partnership and add 30 new locations by this summer.

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Shopping Location Shipping Brand Management 173

Retail Gazette

OCTOBER 2, 2023

A host of major fast fashion players, including Zara and Asos, are cracking down on serial returners who shop online by reducing promoted items or introducing fees for items sent back. The research was shown to fashion business leaders at a meeting last week held by the British Retail Consortium.

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Fast Fashion Returns Fashion Promotions 103

Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 276

Inside Retail

MAY 13, 2021

Six years after leaving fashion to pursue his passion for fine art, Australian designer Jayson Brunsdon has returned to the rag trade with the launch of his JB Jayson Brunsdon collection at Harris Scarfe. I thought it was perfect timing for — I wouldn’t even call it fashion, I guess it’s more style and lifestyle,” he said.

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Fashion Returns Department Stores Apparel 200

Inside Retail

APRIL 17, 2023

In the world of fashion, it has been speculated that it could be possible that future designs on the runways of London, Milan, New York and Paris, could come from generative artificial intelligence programs. According to Sarah Neill, CEO and founder of Mys Tyler , the world of fashion has been ripe for disruption for a long time now.

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Fashion Fast Fashion Returns Inventory Management 245

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Returns Markdowns Inventory Management Customer Experience 306

Inside Retail

SEPTEMBER 18, 2023

Westfield Knox in Victoria will open a new fashion retail precinct later this year, which will serve as home to popular brands including Uniqlo, JD Sports, Glue Store, and General Pants Co. “We’re The new fashion retail precinct is part of the last stage of Westfield Knox’s $355 million redevelopment plan.

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Fashion Outdoor Returns Planning 290

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Returns Home Furnishings Supply Chain Management Consumer 278

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

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Fast Fashion Fashion Apparel Returns 246

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

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Clienteling Returns Fashion Apparel 279

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

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Merchant Services Payment Services Returns Fashion 279

Inside Retail

NOVEMBER 14, 2023

New Zealand clothing retailer Glassons is to join the tenant lineup at Westfield Knox’s new fashion and lifestyle precinct scheduled to open on November 23. Glassons will join Uniqlo, JD Sports, General Pants Co, and Glue Store, which will be part of the last stage of the $355 million redevelopment of the Victorian shopping centre.

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Fashion Outdoor Checkout Returns 130

Retail Gazette

APRIL 11, 2024

A multi-charity shop department store has returned to London’s Brent Cross to celebrate its one year anniversary with two new concept stores. The Charity Super.Mkt brings together five charities, including Shelter, Traid, Shaw Trust and Havens Hospices, to exhibit for a limited time at the Brent Cross shopping centre.

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Department Stores Returns Shopping Fashion 59

Retail TouchPoints

JULY 26, 2022

In 2014, fashion veteran Christopher Molnar decided to go after a white space he felt was being overlooked by the big fashion houses — premium essentials. Molnar grew up in the fashion business — his father helped launch Hugo Boss into North America in the ‘70s. Product that Delivers on its Promise.

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Fashion Wholesale Apparel Returns 302

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Fashion Supply Chain Management 264

Retail Gazette

OCTOBER 17, 2023

Almost one in every six garments bought on Black Friday will be returned, with Gen Z and Millennials leading the way as the highest returning cohorts, new data from AI platform True Fit reveals. This compares to the average UK shopper who plans to spend £239 on fashion during the Black Friday weekend, rising to £334 for Millennials.

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Returns Fashion Accessories Advertising 105

Inside Retail

DECEMBER 5, 2022

Australia’s “longest-running consumer fashion event” – the Paypal Melbourne Fashion Festival 2023 (MFF) – will return to the Royal Exhibition Building in March. Running from March 3-11, the festival will welcome about 3000 guests each night to the building’s reimagined fashion-forward social quarter, dubbed Fashion Forecourt.

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Fashion Planning Returns Consumer 130

Inside Retail

AUGUST 15, 2021

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. However, this approach is short-sighted and ignores the clear message that returns are sending us. Convert returns into loyalty. Your returns process is part of your customer experience.

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Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

JANUARY 15, 2024

January is a unique moment for ecommerce retailers and brands to use inspiration to bring shoppers back for more than just returns and clearance items post-holiday. Transactional commerce includes infrastructural elements like product listings, checkout, shipping and returns.

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Marketing Shopping Fashion Checkout 264

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Returns Merchant Services Consumer Shopping 246

Retail Focus

DECEMBER 1, 2022

The Pollen Estate has announced that ‘ Pop-Up at the Cop Shop ’, the Crisis at Christmas Pop Up, will return to Savile Row this December 5th-14th, 2022. 80 brands participated in 2019 and the drive is on to get to 100 for the pop-up’s return. OLYMPUS DIGITAL CAMERA. Want to support the cause?

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Returns ATS Shopping Accessories 130

Retail Wire

OCTOBER 5, 2023

Virtual try-on technology is emerging as a powerful tool to revolutionize the online shopping experience, aiming to combat the $280 billion problem of returns in the fashion industry.

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Fashion Shopping Returns 100

Retail Gazette

NOVEMBER 30, 2023

Bershka has teamed up with AI-powered virtual fitting room platform 3DLOOK as it looks to reduce rising return rates and offer a more “seamless online shopping experience”. Customers can opt for a virtual try-on experience on Bershka’s website by selecting an item and clicking on the “See how it fits me” widget.

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Returns Fashion Shopping 118

Retail TouchPoints

NOVEMBER 29, 2022

Claire’s has announced a new partnership with Macy’s to bring shop-in-shops to more than 20 Macy’s locations across the U.S. The shop-in-shops will feature a year-round selection of hair accessories, jewelry and cosmetics, as well as seasonal items. just in time for the holidays.

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Shopping Jewelry Accessories Fashion 264

Retail Gazette

MARCH 13, 2024

Zalando has forecast a return to growth this year as it revealed it will be opening up its logistics business to more players, describing it as a new evolved pan-European “ecosystem”, in a bid to boost to its performance. to €14.6bn in 2023. The retailer also also expects revenue growth of 0% to 5% this year, after a 1.9%

Returns 105

Returns Merchant Services Fashion Consumer 105

Inside Retail

OCTOBER 5, 2021

Fashion tech start-up Mys Tyler has secured more than $1 million in its seed funding round, with Mirvac Ventures, Antler Global and angel investor Brian Hartzer, former CEO of Westpac, backing the business. Stylists in Residence at Toombul Shopping Centre, QLD. Image: Supplied.

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Fashion Social Commerce Telecommunications Returns 246

365 Retail

APRIL 19, 2024

Westgate Oxford is set to welcome the return of the popular pre-loved fashion pop-up, ‘we are.’, The fast-growing sustainable fashion venture will be set up on Leiden Square from Friday 17th to Sunday 19th May, offering a unique shopping experience for eco-conscious fashion enthusiasts. ‘we are.’

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Fashion Returns Shopping ATS 65

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Returns Shipping Fashion Social Commerce 130

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The Lidl Return Scheme trial will run in participating Glasgow stores from 8 February to 11 August.

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Shopping Visual Merchandising Returns Supermarket 162

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

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Returns Customer Retention Accounting Fashion 130

Inside Retail

JULY 5, 2021

Tommy Hilfiger might be one of the most iconic fashion brands in the world, but launching a range for people with disabilities was still a challenge, according to a senior executive who shared the brand’s journey at a recent NRF event. Accessible shopping experience. No one should be left out of that experience.

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Fashion Marketing Returns Consumer 246

Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail. Online purchases are three times more likely to be returned compared to in-store purchases.

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Fashion Returns Boutique Shopping 206

365 Retail

JANUARY 13, 2022

Shoppers have continued to return to Marks & Spencer (M&S) for fashion and homeware as the retail giant hailed a “strong” Christmas. for the period, as its Simply Food and retail park shops continued to surpass expectations. It revealed on Thursday morning that group sales rose by 8.6% leap in online sales.

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Fashion Returns Planning Marketing 76

Retail Gazette

SEPTEMBER 21, 2023

As H&M becomes to latest fashion retailer to charge shoppers for returning items purchased online, Retail Gazette takes a look back at the free returns debate… Free returns might be coming to an end as some of the world’s biggest fashion brands have introduced fees to send back parcels.

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Returns Fashion Fulfillment Shopping 64

Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. Hayley Worley: Sheet Society was, at its core, born of a desire to make shopping for sheets uncomplicated and accessible. HW: Traditionally, we shopped for sheets in department stores.

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Fashion Department Stores Returns Shopping 246

Inside Retail

JULY 3, 2023

Generative AI is already reshaping the retail industry in profound ways and, according to industry leaders , it has the potential to transform the shopping and retail experience. She explained that her company, Shop You, tried to utilise similar virtual try-on technology about eight years ago, but it wasn’t ready-for-use at the time.

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Fashion Accessories Returns Visual Merchandising 130