Retail Focus

JANUARY 8, 2024

These include high-end fashion brands deploying their respective e-commerce strategies to target more affluent consumers and accommodate their future shoppers. Thus, many brands and retailers developed virtual try-on features to help customers visualise whether or not a pair of frames would be the right fit, weight, and size for them.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 294

Returns Markdowns Inventory Management Customer Experience 294

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Omnichannel shopping.

Customer Experience 294

Customer Experience Checkout Consumer Marketing 294

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 247

Returns Payment Services Shipping Accounting 247

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

Clienteling 275

Clienteling Returns Fashion Apparel 275

Inside Retail

AUGUST 15, 2021

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. However, this approach is short-sighted and ignores the clear message that returns are sending us. Convert returns into loyalty. Your returns process is part of your customer experience.

Returns 246

Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 260

Returns Apparel Supply Chain Management Fashion 260

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options.

Checkout 287

Checkout Payment Services ATS Returns 287

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Inside Retail

JULY 3, 2023

Generative AI is already reshaping the retail industry in profound ways and, according to industry leaders , it has the potential to transform the shopping and retail experience. She explained that her company, Shop You, tried to utilise similar virtual try-on technology about eight years ago, but it wasn’t ready-for-use at the time.

Fashion 130

Fashion Accessories Returns Visual Merchandising 130

Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. Hayley Worley: Sheet Society was, at its core, born of a desire to make shopping for sheets uncomplicated and accessible. HW: Traditionally, we shopped for sheets in department stores.

Fashion 246

Fashion Department Stores Returns Shopping 246

Inside Retail

APRIL 28, 2021

As bricks and mortar retailing returns to pre-pandemic rates, business owners are left to question whether the traditional in-store experience suffices in this new, convenience-driven consumer world. The collaboration of their smart mirrors and the size and fit recommendations provide a Covid friendly solution to in-store shopping.

Fashion 130

Fashion Returns Consumer Accounting 130

Inside Retail

APRIL 28, 2021

As bricks and mortar retailing returns to pre-pandemic rates, business owners are left to question whether the traditional in-store experience suffices in this new, convenience-driven consumer world. The collaboration of their smart mirrors and the size and fit recommendations provide a Covid friendly solution to in-store shopping.

Fashion 130

Fashion Returns Consumer Accounting 130

Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail. Online purchases are three times more likely to be returned compared to in-store purchases.

Fashion 190

Fashion Returns Boutique Shopping 190

I Vend

MARCH 9, 2022

Retailers are breathing massive sighs of relief and brick and mortar shops are busying once more. Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping.

Fashion 98

Fashion Point of Sale Customer Experience Returns 98

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Retail TouchPoints

MAY 14, 2024

In fact, a study commissioned by real-time engagement platform Agora found that 61% of respondents under the age of 55 are interested in livestream shopping experiences, with the ability to interact with brands and sellers in real time driving that interest. But the digital experience today is point and click, hunt and search.

Shopping 262

Shopping Fashion Consumer Promotions 262

Inside Retail

FEBRUARY 19, 2024

“This master brand campaign is designed to reignite the essence of our brand, sparking inspiration for and, in turn, create a better way to shop,” she added. While it may be the leading fashion and lifestyle platform across Australia and New Zealand, The Iconic is well aware of the abundance of choice when it comes to online shipping.

Marketing 130

Marketing Fashion Returns Shopping 130

Inside Retail

DECEMBER 5, 2022

Melbourne brand Mimco has launched its new store concept in a return to Sydney’s CBD – and another at Chadstone Shopping Centre in Melbourne. . The Sydney store – at Westfield Sydney – offers a range of bags, jewellery, and accessories, and was designed in collaboration with the team at Doherty Design Studio. .

Accessories 242

Accessories Boutique Fashion Returns 242

Retail TouchPoints

JANUARY 8, 2024

For brands, Amazon offers a Fit Insights Tool based on LLMs that contextualizes returns and size chart analyses with customer reviews and uses machine learning to identify defects in size charts. However, Amazon is using AI to try to close the appearance vs. reality gap in multiple ways.

Apparel 147

Apparel Beauty and Health Shopping Accounting 147

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content. Make it fun.

Customer Retention 253

Customer Retention Customer Experience Advertising Consumer 253

Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Return rates for items bought online are 3X higher than in-store purchases, and lack of context into fit is a big reason why. Creating an Inclusive Shopping Space.

Returns 264

Returns Customer Experience Apparel Consumer 264

Inside Retail

MARCH 7, 2024

Cost of living crisis or not, expression through fashion continues to drive the US$21.72 It is one of the world’s largest aggregators for independent and DTC brands, which sell through Verishop’s website and mobile app, and provides new ways to shop with personalised content feeds and livestream shopping.

Boutique 130

Boutique Apparel Fashion Wholesale 130

365 Retail

MAY 19, 2021

Among many others, one thing we have missed over the past months is without a doubt the real-life shopping experience. Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

Clienteling 234

Clienteling Fast Fashion Shipping Fashion 234

Inside Retail

APRIL 25, 2023

According to business futurist, speaker and author Gihan Perera, retailers should be on the lookout for technological advancements and innovations that can be used to improve performance, and enhance their efficiency and customer experience. But, he said that retailers shouldn’t just be laser-focused on the technology.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

Retail TouchPoints

SEPTEMBER 29, 2021

Shopping has been happening organically on TikTok for a while. This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from culture and creation into commerce.

Social Commerce 302

Social Commerce Shopping Advertising Marketing 302

365 Retail

JUNE 2, 2021

Online brands are starting to recognise the appetite for personalised shopping experiences and one of the most significant changes in the fashion industry is the demand for more personal try-on experiences. . Fashion brands have the biggest opportunity for online personalisation.

Shopping 90

Shopping Fashion Returns Accounting 90

Retail Assist

MAY 17, 2021

Last week I made the most of retail and outdoor hospitality reopening, took a day off and hit the shops on Leeds high street. In visiting the shops, we saw that there were the usual queues outside Zara and Primark, we also paid a visit to one of our clients, Harvey Nichols. Delivering a great customer experience in store.

Customer Experience 52

Customer Experience Outdoor Returns Marketing Spend 52

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement.

Customer Experience 173

Customer Experience Apparel Planning Fashion 173

Inside Retail

JUNE 13, 2023

IR: You joined YNAP from fashion resale site Vestiaire Collective in December 2021, so you probably understand the challenges of reducing the environmental impact of the fashion industry better than most. Can you provide any concrete examples of how you go above and beyond to deliver a great customer experience?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations.

Customer Experience 323

Customer Experience Consumer Shopping Fashion 323

Inside Retail

FEBRUARY 21, 2024

The rapid rise of fast-fashion e-commerce retailers such as Shein and Temu is upending the global air cargo industry, as they increasingly vie for limited air-cargo space to woo consumers with rapid transit times, more than ten industry sources said. TikTok Shop did not return messages seeking comment. Apple declined to comment.

Fast Fashion 130

Fast Fashion Shipping Fashion Accounting 130

Retail TouchPoints

MARCH 23, 2023

Since January 2021, more than 250 million Snapchatters have engaged with Snap’s AR shopping “Lenses” more than 5 billion times, according to the company. Now the company wants to use that experience to help companies “transform their business and make the shopping journey more engaging for consumers around the world.”

Apparel 162

Apparel Fashion Customer Experience Accessories 162

Retail TouchPoints

DECEMBER 22, 2022

A team of judges — Alicia Esposito, Vice President of Content for Retail TouchPoints ; Anne Kong, Associate Professor, program coordinator for visual presentation and exhibition design at the Fashion Institute of Technology; and Judy Bell, Founder of Energetic Retail — analyzed the submissions and recognized the following brands for their work : .

Visual Merchandising 264

Visual Merchandising Consumer Shopping Fashion 264

I Love Fashion

JANUARY 4, 2021

Fashion Digital Marketing Agency. The advent of technology and digitalization have collectively been a concrete reason for the evolution of Fashion Ecommerce. Like other industry verticals, the Fashion eCommerce Marketing retail landscape has also endured a tangible change. So what makes Amazon a clear winner? The result?

Fashion 111

Fashion Inventory Management Marketing Shipping 111

Inside Retail

MAY 30, 2022

Suddenly our ‘not good enough to donate, but not bad enough to bin’ items had a purpose; through a trip to our local shopping centre, we were able to recycle them and help turn them back into usable products. What incentives are retailers providing to consumers to return products to be recycled? Reducing, not just optimising, returns.

Returns 147

Returns Fashion Consumer Fast Fashion 147