Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Retail Focus

JANUARY 8, 2024

Due to the immense benefits of online retail in customer reach, cost-effectiveness, and service efficiency, multiple industries have shifted to e-commerce to revolutionise business operations. It is also free to swap out a model for an alternative or return the pack through its pre-paid postage label.

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Customer Experience Fashion Location Returns 130

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Inside Retail

JUNE 8, 2021

With stores shut, customers flooded the company’s support team with questions about product fit, delivery delays and return policies. Meanwhile, the launch of a virtual sales channel – where customers can video chat with a sales assistant before making a purchase – created new pain points, even if it did drive revenue. “We

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Customer Experience Fulfillment Returns Shipping 246

Inside Retail

AUGUST 15, 2021

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Supply Chain Management Fashion 263

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

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Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

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Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. We had to create a different way to get the value out of the relationship [with our customers] and the virtual fitting room technology.”.

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Returns Apparel Fashion Consumer 299

Inside Retail

APRIL 28, 2021

As bricks and mortar retailing returns to pre-pandemic rates, business owners are left to question whether the traditional in-store experience suffices in this new, convenience-driven consumer world. Enhancing the customer experience and increasing the chance of a sale. The leading reason for return being wrong sizing.

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Fashion Returns Consumer Accounting 130

Inside Retail

APRIL 28, 2021

As bricks and mortar retailing returns to pre-pandemic rates, business owners are left to question whether the traditional in-store experience suffices in this new, convenience-driven consumer world. Enhancing the customer experience and increasing the chance of a sale. The leading reason for return being wrong sizing.

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Fashion Returns Consumer Accounting 130

Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. We saw a gap in the market for bedding that was an extension of your personal style, just like fashion. The two experiences just didn’t add up to me, and I knew I wanted to change that.

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Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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Checkout Payment Services ATS Returns 294

Inside Retail

JULY 3, 2023

In developing this technology, Google is seeking to address a number of issues related to the online shopping experience, including customer dissatisfaction with clothing fit, and significant challenges related to returns and textile waste. However, this new technology is not without its potential drawbacks.

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Inside Retail

SEPTEMBER 6, 2022

Fresh off its biggest capital raise to date, peer-to-peer fashion rental platform Designerex is gearing up for a period of rapid growth that will see it launch one-hour delivery in Australia, enter the UK and Europe and start working more closely with brands to reach new customers. That’s more than David Jones or The Iconic.

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Fashion Checkout Fast Fashion Consumer 130

Inside Retail

MAY 28, 2024

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. We’ve had guests host engagement parties in stores.

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Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail. Online purchases are three times more likely to be returned compared to in-store purchases.

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I Vend

MARCH 9, 2022

Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping. iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience.

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Fashion Point of Sale Customer Experience Returns 98

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

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Returns Customer Retention Wholesale Fashion 85

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. It has fast-tracked sustainability and circularity – especially within fashion. Focus on customer experience.

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Retail TouchPoints

MARCH 12, 2024

“The launch of our new retail media network demonstrates Shop Premium Outlets’ commitment to an exceptional experience, not just for our customers, but for the hundreds of curated brands we partner with on our ecommerce marketplace,” said Neel Grover, CEO of Shop Premium Outlets in a statement.

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Inside Retail

MARCH 16, 2022

Designer dress-renting platform Designerex has partnered with Australia Post to simplify the process of receiving returns. . Chelsea O’Reilly, GM solutions and partners at Australia Post, the partnership with Designerex created a new peer-to-peer platform that makes it easy to lodge returns and creates a great customer experience. .

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 239

VMS

DECEMBER 8, 2022

The store’s interiors are inspired by the industrial architecture of Marimekko’s textile printing factory in Helsinki, with traditional retail display fixtures replaced by “carefully selected design gems from different decades and distinct material choices,” the fashion and home furnishings retailer said in a release.

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Home Furnishings Returns Fashion Customer Experience 85

Inside Retail

FEBRUARY 19, 2024

The Iconic has been setting the standard in Australia and New Zealand’s retail industry since its launch in 2011, with its multi-brand fashion platform backed by unmatched delivery and returns. Australians have never had more choice when it comes to shopping fashion online.

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Inside Retail

DECEMBER 5, 2022

Melbourne brand Mimco has launched its new store concept in a return to Sydney’s CBD – and another at Chadstone Shopping Centre in Melbourne. . The Sydney store – at Westfield Sydney – offers a range of bags, jewellery, and accessories, and was designed in collaboration with the team at Doherty Design Studio. .

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Accessories Boutique Fashion Returns 242

Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Return rates for items bought online are 3X higher than in-store purchases, and lack of context into fit is a big reason why. That’s a lot of room for error. For example, 1822 Denim rolled out an?

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Returns Customer Experience Apparel Consumer 264

Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I At Burberry he will report to Chair Murphy and the Board of Directors.

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Department Stores Fashion Returns Customer Experience 268

365 Retail

MAY 19, 2021

Only 8% of consumers globally said in-store sanitary measures affected their shopping experience. Consumers today are nostalgic for a pre-pandemic experience and the return to normalcy will be a catalyst in the boom in retail commerce. Nostalgia allows experiences that provoke an emotional reaction.

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Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience.

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Inside Retail

MARCH 7, 2024

Cost of living crisis or not, expression through fashion continues to drive the US$21.72 The selection of new Nakedvice boutique locations will be guided by several key criteria, including understanding the foot traffic and sales per square metre to gauge the potential store performance and customer engagement.

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Retail TouchPoints

JUNE 9, 2023

With this deeper insight into both their sustainability initiatives and inventory stocking, businesses can better tread the line between meeting customer demand and minimizing waste to stay competitive in an ever-changing and complex market. There is also a significant intersection of sustainability with customer preference data.

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Inside Retail

JULY 12, 2022

“As one of our customer’s most loved locations, we’ve brought an all-embracing, elevated Aje customer experience to Westfield Miranda which has been transformed into an expansive, 164sqft retreat,” said CEO and co-founder Adrian Norris. .

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Boutique Location Fashion Returns 246

Retail Assist

MAY 17, 2021

Much has been said about a return to the roaring 20s, and there was certainly a feeling of optimism, and happiness in the air. For more stats and insights into the return of retail, download our whitepaper 'Life After Lockdown: What's Next For Retail' here. Delivering a great customer experience in store.

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Customer Experience Outdoor Returns Marketing Spend 52

365 Retail

JULY 16, 2021

Sales at high-end fashion brand Burberry have returned to pre-pandemic levels despite some restrictions for Covid-19 still remaining in place, the company revealed. The company said: “This was driven by new, local, young customers buying across our core categories.”.

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Returns Markdowns Fashion Wholesale 75

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

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Customer Experience Visual Merchandising Point of Sale Employee Engagement 52