Sat.Sep 16, 2023 - Fri.Sep 22, 2023

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Revealed: The best retailers for work wellbeing

Retail Gazette

The Entertainer, The Body Shop, and Clarks have been named as the top retailers for work wellbeing by employment website Indeed. The brand’s Better Work Awards, which this year focuses on the top companies for work wellbeing, are based on the world’s largest study of the category, as well as insights from workers who rate and review their employer on Indeed each year.

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Holiday Retail Forecasts and Predictions 2023

RIS News

For retailers, the holiday season is here. Succeeding in the next few months and into 2024 requires analyzing and understanding shoppers. Here to help retailers strategize, RIS presents our fourth annual guide to peak selling season.

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Gen Alpha Consumers: Characteristics and tactics that will help you attract this generation

Tokinomo

We’ve talked about Millennials and Gen Z , but what about the youngest generation? In this article, we are going to focus on Gen Alpha. We will talk about the characteristics of this generation and how retailers and brands can change to adapt to the new shoppers.

Consumer 206
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Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

Retail TouchPoints

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par. Spencer Hewett, Founder and CEO of Radar , shares how retailers can get their operations in top shape in time for the inevitable holiday rush.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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Walmart, Target follow Amazon with early start to holiday sales

Retail Dive

Consumer electronics retailer Best Buy has also stepped up, with deals set to start several weeks ahead of Black Friday and Cyber Monday.

Consumer 131
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Retail Content Marketing: 4 Steps To Grow your Audience

Shopify

What if you didn’t need to pay to market your business? What if your ideal customers came straight to you — and in fact, were eager and excited to hear from you? Traditional marketing strategies require you to go out and find your customers first. Then you need to interrupt what they were doing in some way. If they read a magazine, for example, that interruption comes in the form of a page dedicated to advertising your product (that you paid to promote).

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Co-op: Real cost of shoplifting is to physical and mental safety of staff

Retail Gazette

The Co-op has claimed the real cost of shoplifting is to the “physical and mental safety” of its staff, despite the high leakage costs experienced by the food business. Co-op group CEO Shirine Khoury-Haq highlighted leakage costs to the food business, including factor fraud, were around £33m in each one. However, she reiterated colleagues in stores had to face these issues everyday, and that it “should not be part of their job” The executive said: “We’ve been

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Mastercard Forecasts ‘Solid’ Holiday as Consumers ‘Recoup Their Power’

Retail TouchPoints

This holiday season, U.S. retail sales from Nov. 1 to Dec. 24 (excluding automotive) are forecast to increase 3.7% from last year, according to Mastercard SpendingPulse , the marketing intelligence firm of Mastercard , which measures in-store and online retail sales across all forms of payment. “It’s going to be a solid holiday season,” said Steve Sadove, a senior advisor for Mastercard and former CEO and Chairman of Saks Inc. in a briefing.

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Same-day delivery, Holiday spending, and omnichannel retailing - Weekly Snacks #72

Tokinomo

Campaign corner Dog owners understand. When a dog snores loudly, its owner willingly gives up valuable bed space to ensure their furry friend enjoys a peaceful slumber. This may appear unconventional to some, but Jinx understands that true dog enthusiasts can relate. The pet company proudly presents its eco-friendly salmon dog food, guaranteeing it as the ideal selection for genuine dog lovers.

Marketing 214
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Westfield Knox reveals tenant lineup for new fashion retail precinct

Inside Retail

Westfield Knox in Victoria will open a new fashion retail precinct later this year, which will serve as home to popular brands including Uniqlo, JD Sports, Glue Store, and General Pants Co. “We’re very pleased to be part of Westfield Knox’s exciting redevelopment and investment into the local community, and we are excited to finally share that we will be opening a Uniqlo store in Westfield Knox later this year,” said a Uniqlo spokesperson. “We are excited to present our u

Fashion 290
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The MVP Mindset: Speed Time to Value and ROI

Composable commerce is built for complexity, but you don’t have to tackle everything at once to start seeing the benefit of a modular build. This masterclass will look at how to get solutions launched and performant in less time and with less disruption than you may expect. In this session, BigCommerce, Bold, Contentful, and Orium dig into the complexity of composable commerce and extract the straightforward solutions you can implement today to deliver value quickly and start building your path

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Independent food market Kiki & Miumiu to double footprint at Elephant Park following significant success

Retail Focus

Lendlease has announced that Kiki and Miumiu, the independent food market specialising in pan-Asian produce which started its business at Elephant Park , is to upsize on Walworth Road at the thriving Zone 1 London neighbourhood, more than doubling its footprint at the destination. Extending into the adjacent unit, the new larger store will cover 4,745 sq ft and elevate Kiki and Miumiu’s offer, also bringing in Taiwanese bubble tea concept, T4.

Marketing 147
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Wilko: Administrators to conduct review over £77m dividend payouts

Retail Gazette

Wilko’s administrators PwC are set to grill majority shareholder Lisa Wilkinson on the distribution of £77m in dividends to investors during the decade leading up to the discount retailer’s demise. This inquiry comes amid growing demands for the Wilkinson family to address a £56m deficit in the pension funds of the company’s employees. The Times reports that PwC will hold a review into the dividends paid out to the Wilkinson family and the retailer’s other directors as part of a broa

Planning 134
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Wiser Insights: Navigating 2023’s Online Back-to-School Retail Trends

Wiser

The back-to-school season signals change and growth for students and presents a significant sales opportunity for retailers. It’s not just about selling basic school supplies anymore. The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs.

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JD Sports sees Australia as principal market in Asia Pacific

Inside Retail

JD Sports Fashion said it considers Australia a principal market in Asia Pacific on the back of the inauguration of the flagship store in Sydney, which the company says is its most successful new store opening globally. The UK-headquartered sports fashion retailer opened the flagship store in Sydney in August and said it is on track to relocate its Sydney distribution centre to a new expanded site in FY24, as it anticipates the next stage of growth.

Marketing 264
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Scurri announces partnership with ArrowXL extending two-person and bulky delivery options

Retail Focus

Scurri , the next-generation delivery management platform, today announces a strategic partnership with ArrowXL – the UK’s largest and longest established two-person home delivery specialist – allowing retailers on the Scurri platform to deliver bulky and larger size online orders across the country. With over 40 years of experience in the UK logistics sector ArrowXL make over two million deliveries on average each year.

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First look: Footasylum opens Oxford Street flagship ‘jam packed with retail technology’

Retail Gazette

Footasylum has opened the doors to its new flagship store at 73-89 Oxford Street, as it continues to see strong demand for its branded streetwear offering. The 20,000 sq ft store, previously occupied by New Look trades across two floors, with additional customer service and click-and-collect lockers located in the store’s basement. The fashion and sportswear retailer said there has been” a significant investment in the store’s digital capabilities in order to create a mobile-first customer

Fashion 132
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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago. It’s true that the character of Amazon has seen some dramatic shifts in the last decade: 10 years ago third-party sellers represented 40% of sales on Amazon; now those scales have tipped in the other dir

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Why brands are struggling to take a stance on the Voice

Inside Retail

The upcoming referendum on whether Australia should enshrine a constitutional Voice to Parliament is looking more and more divisive each day. And, while businesses have thrown their full support behind such social causes in the past, such as with Australia’s marriage equality vote and the Black Lives Matter movement, on the Voice it seems that fewer retailers are weighing in, and engaging.

Fashion 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Playing to Win in Customer Service

Hyken

One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring.

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Wilko collapse takes retail job losses to 100,000 since 2020

Retail Gazette

The 12,500 jobs at risk from Wilko’s collapse is set to take the number of job losses on the high street to more than 100,000 since 2020, according to new figures from the Centre for Retail Research. The data shows that there have been more than 17,000 job losses at large and medium-sized retailers this year so far, including some already made at the collapsed value retailer.

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What to Expect and What to Wish for from Retailers this Holiday Season

Retail TouchPoints

Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded any anticipated recalibration. This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers.

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“Platform for change”: Coachtopia boss talks circular design and pop-ups 

Inside Retail

Coachtopia is an amalgamation of the word utopia and Coach. Launched in April this year, Coachtopia is a subset of the original American leather and apparel brand, founded in 1941, with a mission to tap into the growing demand for circular fashion. What does it mean for a product to be circular? Coachtopia follows three rules, dubbed the ‘Made Circular’ principles.

Fashion 264
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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

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Utilizing SWOT Analysis to Unleash Your Brand’s Potential

Wiser

SWOT analysis, an acronym for Strengths, Weaknesses, Opportunities, and Threats, is a strategic planning technique that can provide valuable insights for your business by analyzing internal and external factors. Its simplicity and effectiveness make it a favorite amongst businesses of all sizes, helping them to understand their internal and external landscape better.

Marketing 102
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JD Sports on track for over £1bn profits amid solid sales growth

Retail Gazette

JD Sports remains on track to increase its profits to more than £1bn after demand for its branded footwear and apparel bolstered its sales. The sportswear giant posted profit before tax of £375.2m for the 26 weeks to July 29, 2023, up 25.8% year on year from £298.3m in the same period last year. Sales increased 8.3% to reach £4.78bn for the period, up from £4.4bn during the same period in 2022 as growth for the retailer’s premium sports fashion brands continued.

Apparel 126
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Scurri announces partnership with ArrowXL extending two-person and bulky delivery options

365 Retail

Scurri , the next-generation delivery management platform, today announces a strategic partnership with ArrowXL – the UK’s largest and longest established two-person home delivery specialist – allowing retailers on the Scurri platform to deliver bulky and larger size online orders across the country. With over 40 years of experience in the UK logistics sector ArrowXL make over two million deliveries on average each year.

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Successful experimentation can double your signups and boost online margins

Inside Retail

Not that long ago, online retailers would have had a website designed and built, then launched and prayed. But these days they have a new tool to rely on that takes away the guesswork: Experimentation shortens the time it takes to go to market and speeds the improvement process. That, says Paul Tannock, head of ANZ and emerging markets with Niteco, can double visitor signups, increase margins and – best of all – boost sales because experimentation, as a process, can deliver real-time intelligenc

Checkout 264
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Product Discovery: Enabling Search Outside the Box

Go beyond the basics with Algolia and Orium to explore the elements of search-and-discover you can leverage to create an optimized brand experience that delivers the right products at the right time, engaging customers throughout their shopping journeys. Surfacing the right product at the right time sounds simple, but the complexity of a modern retail environment means it’s anything but.

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Adidas says its stance has not changed on Ye after CEO comments

Retail Dive

Bjørn Gulden said the situation was, “Very unfortunate because I don’t think he meant what he said, and I don’t think he’s a bad person, it just came across that way.

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Tim Hortons unveils new franchise model to fuel UK expansion

Retail Gazette

Canadian restaurant chain Tim Hortons has announced the launch of a new franchise model in the UK. The coffeehouse is planning significant expansion of its UK estate and called its franchise model a “core pillar of growth” The franchise model will help the brand increase its current portfolio of 75 UK restaurants by launching in new towns and cities nationwide.

Planning 126
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Verizon Prepaid Brand Opens 50th Los Angeles Store

Retail TouchPoints

Total by Verizon , the telco’s prepaid wireless brand, will mark its one-year anniversary this month with the opening of its 50th store in greater Los Angeles, part of an aggressive retail expansion in Southern California and nationally. Since its debut, Total by Verizon has launched in more than 50,000 national retail locations and opened hundreds of exclusive stores around the country, with more planned for the remainder of 2023.

Location 109
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Kathmandu parent KMD Brands sees sales, net profit increase

Inside Retail

Outdoor apparel retailer KMD Brands has witnessed an increase in sales and net profit in FY23 on the back of improved performance across all its businesses – with the Rip Curl and Oboz brands achieving record sales. Sales grew 12.6 per cent to $1.01 billion, with earnings before interest, taxes, depreciation and amortisation (EBITDA) rising 15.1 per cent to $97.4 million and net profit after tax jumping 8.6 per cent to $39.8 million.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.