Retail TouchPoints

APRIL 27, 2023

As rival TikTok ramps up its shopping initiatives , Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram and Facebook. A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites.

Merchant Services 300

Merchant Services Shopping Checkout Social Commerce 300

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels. App update Mys Tyler’s AI stylist is now live, with phase two set to launch in early 2024.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention 261

Customer Retention Fulfillment Social Commerce Supply Chain Management 261

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

JULY 19, 2022

But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. Julie Bornstein, Founder of The YES and now Chief Shopping Officer, Pinterest. What can [the web] do that a retail store can’t do that makes shopping better?

Shopping 246

Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The footprint and moves forward with its U.S.

Fulfillment 245

Fulfillment Social Commerce Apparel Customer Experience 245

Retail TouchPoints

MARCH 30, 2022

Without foot traffic, social platforms saw brands offer delivery (with and without third-party delivery vendors), livestream shopping experiences and more ways to pay online. Brands quickly realized their sites and user experiences needed upgrades to address friction within the customer journey.

Social Commerce 308

Social Commerce Payment Services Checkout Shopping 308

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 228

Customer Experience Kiosk Clienteling Fulfillment 228

Retail TouchPoints

APRIL 21, 2022

Social Commerce Strategies Consumers are embracing shopping as a social activity, whether it literally occurs on a social platform or reflects their membership in a community of like-minded individuals. Taking a Hyper-Local Approach to Customer Experience. Want to Excel at Marketplaces?

Retail Trends 273

Retail Trends Social Commerce ATS Consumer 273

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 277

Returns Shopping Promotions Social Commerce 277

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. is livestream shopping.

Social Commerce 270

Social Commerce Shopping Advertising Consumer 270

Retail TouchPoints

NOVEMBER 30, 2021

There are two primary areas of marketing innovation underway: shopping rewards and social commerce. Shopping Rewards Drive Sales Conversion and Increase Order Value. Next-gen loyalty programs offer cashback rewards for shopping. when the customer is actually shopping a given store).

Social Commerce 235

Social Commerce Marketing Advertising Shopping 235

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. This value proposition should go beyond the product itself and include everything from branded content to the shopping experience to community engagement.

Social Commerce 224

Social Commerce Consumer Marketing Advertising 224

Retail TouchPoints

JANUARY 10, 2024

The retailer also revealed other new tech initiatives including: A new GenAI-powered search experience providing relevant results across categories that’s now available to iOS customers, who can search by specific use cases, such as a “football watch party,” versus conducting individual searches for chips, wings and a 90-inch TV; Walmart InHome Replenishment (..)

Social Commerce 233

Social Commerce Fashion Shopping Consumer 233

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

Social Commerce 257

Social Commerce Shopping Planning Consumer 257

Retail TouchPoints

JULY 14, 2023

Walmart has debuted a digital-first shopping experience that provides customers with a view into three celebrities’ online carts: football star Patrick Mahomes , pop singer Becky G and the ultimate consumer (and consumer product), Barbie. Customers can shop Becky G’s Walmart live with the singer on July 25 at 7 p.m.

Shopping 206

Shopping Accessories Consumer Marketing 206

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Shoppable Video. All products featured can be purchased directly from the videos. Creator Platform.

Merchant Services 280

Merchant Services Shopping Drop-Shipping Checkout 280

Retail TouchPoints

OCTOBER 21, 2023

We’re educating them about the value of shifting perceptions on brand favorability and loyalty, and this medium is leading to [positive] brand preference and intent to shop , according to studies we’ve done.” “As we explain things to our leadership, driving revenue is not always the goal,” said Breton.

Social Commerce 276

Social Commerce Fulfillment Advertising Shopping 276

Retail TouchPoints

OCTOBER 10, 2023

The Inherent Messiness of Mobile For a growing number of consumers, mobile commerce is the new standard, particularly when it comes to Q4 holiday and gift shopping. A tremendous amount of mobile traffic and transactions are lost to broken mobile experiences — likely more today than ever before.

Payment Services 248

Payment Services Social Commerce Accounting Customer Experience 248

Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

Merchant Services 276

Merchant Services Payment Services Social Commerce Shopping 276

Hyken

MAY 28, 2021

She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. Shopping used to be an activity people did. Done.? .

Customer Experience 70

Customer Experience Checkout Returns Social Commerce 70

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 299

Social Commerce Checkout Consumer Point of Sale 299

Retail TouchPoints

AUGUST 8, 2023

The online shopping industry has surpassed 2.6 That said, there is still substantial untapped opportunity within ecommerce, and one of the biggest barriers to online shopping is completely in control of the retailers themselves. Social commerce, while still a newer concept for many, is expected to reach nearly $3.4

Social Commerce 231

Social Commerce Consumer Shopping Accounting 231

Retail TouchPoints

OCTOBER 12, 2023

Driven by these developing technologies, signs point to more digitally immersive shopping and social commerce experiences that will be easier for people with different abilities to navigate. So what’s at play here and where might we go next?

Social Commerce 275

Social Commerce Consumer Shopping Marketing 275

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 331

Payment Services Checkout Telecommunications Social Commerce 331

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content.

Customer Retention 259

Customer Retention Customer Experience Advertising Consumer 259

Retail TouchPoints

SEPTEMBER 29, 2022

1 use case for AR with both consumers and brands seeing a range of benefits in the form of accuracy, loyalty and inclusivity; and AR will play a central role in Snap’s plans to create new, more meaningful shopping experiences for consumers. Leveraging AR as a Commerce Enabler. Evolving From Fun to Function.

Social Commerce 248

Social Commerce Consumer Shopping Returns 248

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 284

Customer Experience Telecommunications Checkout Marketing 284

Retail TouchPoints

FEBRUARY 1, 2022

Most recently, the retailer announced plans to set up shop-in-shops at Lowe’s stores, with plans to expand to a total of 15 locations by March 2022. Petco has been busy differentiating itself in the highly competitive (and lucrative) pet care sector.

Social Commerce 240

Social Commerce Planning Shopping Location 240

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Immersive Shopping Experiences: In 2024, retailers are focusing on creating immersive and interactive shopping experiences for customers. This trend not only enhances the overall shopping experience but also bridges the gap between online and offline retail.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 274

Fulfillment Social Commerce Management Shopping 274

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Additionally, retailX isn’t shying away from tough subjects, with sessions like Addressing the Shopping Center Identity Crisis.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JULY 22, 2022

Fifteen years and two acquisitions later, the landscape of shopping-focused search engines has gotten crowded, with a host of new start-ups and major tech players like Google and Pinterest all looking to get in on the action. I’d say we’re more of a social commerce platform than a marketplace.

Fashion 289

Fashion Social Commerce Shopping Advertising 289

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 284

Social Commerce Consumer Marketing Shopping 284

Retail TouchPoints

AUGUST 9, 2022

Consumers are more than willing to shop globally; they just want to ensure that what they saw online is going to show up at their door,” she said. For example, social commerce is a “big thing” in China, Ahluwalia noted. Gill noted that making reverse logistics seamless for the customer is key.

Social Commerce 288

Social Commerce Returns Consumer Marketing 288

Inside Retail

JANUARY 14, 2024

Fake fashion e-shops According to researchers at Avast, an internet security company, more than 4000 fake e-shops were set-up to exploit consumer spending in the post-festive season sales. Nationally in the year prior, over $9 million was lost to online shopping scams according to the National Anti-Scam Centre.

Payment Services 260

Payment Services Accounting Advertising Shopping 260