Retail TouchPoints

MARCH 30, 2022

Without foot traffic, social platforms saw brands offer delivery (with and without third-party delivery vendors), livestream shopping experiences and more ways to pay online. Brands quickly realized their sites and user experiences needed upgrades to address friction within the customer journey.

Social Commerce 301

Social Commerce Payment Services Checkout Shopping 301

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

Checkout 253

Checkout Payment Services Kiosk Advertising 253

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 323

Payment Services Checkout Telecommunications Social Commerce 323

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Shoppable Video. All products featured can be purchased directly from the videos. Creator Platform.

Merchant Services 275

Merchant Services Shopping Drop-Shipping Checkout 275

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 226

Checkout Shipping Customer Experience Point of Sale 226

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 291

Social Commerce Checkout Consumer Point of Sale 291

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Why is 43 seconds important?

Checkout 276

Checkout Marketing Fashion Shipping 276

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content.

Customer Retention 252

Customer Retention Customer Experience Advertising Consumer 252

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. It makes it very easy for services and publishers like The Independent to open up their own shops with the complete inventory, but without actually holding that inventory.”. Social Commerce Meets Affiliate Marketing.

Merchant Services 258

Merchant Services Checkout ATS Fulfillment 258

Hyken

MAY 28, 2021

She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. Shopping used to be an activity people did. Done.? .

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Inside Retail

JULY 18, 2022

Whether it’s online or offline, as long as the shopping experience is friction-free, most shoppers end up happy and retailers end up winning their business. The report shows that investment into resolving these issues results in better customer experiences and higher sales volume.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

JUNE 15, 2022

It also keeps employees happy with a more controlled flow of customers, reducing distractions during customer interactions. Appointments for high-end fashion brand shopping have been a long-time standard, but they’ve begun to trickle down to fast fashion brands like H&M and Zara too. Self-Checkout/Roaming Checkout.

Payment Services 260

Payment Services Checkout Shrinkage Fast Fashion 260

Inside Retail

JANUARY 14, 2024

Fake fashion e-shops According to researchers at Avast, an internet security company, more than 4000 fake e-shops were set-up to exploit consumer spending in the post-festive season sales. Nationally in the year prior, over $9 million was lost to online shopping scams according to the National Anti-Scam Centre.

Payment Services 260

Payment Services Accounting Advertising Shopping 260

Inside Retail

MAY 1, 2022

In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. As a result of more brands moving online (and consumers spending more of their days there), shoppers have become more digitally savvy at every point in the customer journey. . Consideration phase. Purchase phase.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. People really are converting at checkout because it’s seamless and easy. Example of a Venmo business profile.

Merchant Services 316

Merchant Services Payment Services Checkout Finance 316

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

Marketing 267

Marketing Consumer Checkout Customer Experience 267

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 302

Customer Experience Telecommunications Checkout Marketing 302

Retail TouchPoints

DECEMBER 16, 2021

Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season. In-video selling will be available on Walmart.com, MSN Shopping tab, TalkShop.live and all product partner sites included in the programming.

Checkout 254

Checkout Shopping Consumer Point of Sale 254

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

Marketing 266

Marketing Payment Services Beauty and Health Fulfillment 266

Retail TouchPoints

JUNE 8, 2022

Twitter continues to beef up its shopping features , this time with functionality that supports the “ drop culture ” already happening on its platform. Twitter isn’t the only platform beefing up its shopping capabilities. Product Manager, and Siddharth Rao, Engineering Manager at Twitter in a blog post announcing the new feature.

Checkout 227

Checkout Shopping Management Planning 227

Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers. These key investments and opportunities include: Mobile experience.

Consumer 257

Consumer Customer Experience Inventory Management Shopping 257

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 300

Social Commerce Shopping Fashion Checkout 300

365 Retail

OCTOBER 27, 2022

First, look to enhance your customer experience by optimising your website and develop a frictionless checkout experience that is fast and easy, as 50% of American shoppers are less likely to buy something if the checkout process takes longer than 30 seconds. Secondly, social commerce is increasingly critical.

Checkout 98

Checkout Finance Social Commerce Advertising 98

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

APRIL 4, 2023

“It’s about that maniacal focus on user experience and always making [that experience] more engaging, as well as driving user growth and engagement around the products we’re building to enhance the core Pinterest experience. Then, it’s about making shopping a stated part of our enterprise strategy.

Advertising 288

Advertising Consumer Marketing Shopping 288

Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. It’s become a status symbol to thrift shop and find a highly coveted brand,” Brinich added.

Returns 233

Returns Consumer Checkout Apparel 233

Retail TouchPoints

AUGUST 5, 2021

Some developers already have adapted, standing up new services and experiences to keep shoppers in the know and, most of all, make them feel at ease if they decide to venture to their property. The myEaston app helps shoppers at Easton Town Center plan their trips and shop more intentionally. Photo credit: Easton. “We

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. Based on research and expert interviews, six new realities are having the biggest impacts on back-to-school shopping behaviors and preferences. in search) and “boy clothing” (+12.5%

Merchant Services 255

Merchant Services Advertising Apparel Planning 255

Retail TouchPoints

NOVEMBER 11, 2021

From tiny boutiques to nationwide giants, retailers are using livestreaming and live shopping to reach customers in new and compelling ways. Shopping malls face an uncertain future, but an omnichannel-focused revamp can enhance convenience and generate consumer enthusiasm. The ins and outs of livestreaming.

Merchant Services 304

Merchant Services Payment Services Consumer Beauty and Health 304

Retail TouchPoints

JULY 14, 2020

While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. We tweaked our search and checkout capabilities and have increased our retention rate. You have to make sure you are offering frictionless checkout.

Checkout 191

Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 140

Consumer Payment Services Fulfillment Advertising 140

Retail TouchPoints

DECEMBER 13, 2021

When many of our customers think of Google, they think of Google at large — Ads, Shopping, Maps or GPay. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Virtual shopping. Social commerce.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

APRIL 23, 2024

market — recently raising its fees for TikTok Shop sellers in the U.S. It’s being rolled out in conjunction with compatriot brands Meta and Snap and is already having an impact: Snap’s partnership with Amazon to enable in-app shopping helped to boost Snap’s share price by 7.4%. With more than 100 million U.S.

Checkout 233

Checkout Advertising Consumer Marketing 233

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

DECEMBER 28, 2021

Dive deeper into the latest solutions for enhancing the omnichannel shopping experience in the “ Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap.” It’s going to be one customer experience, and [shoppers] are going to want what they want, when they want it, wherever they want it.”.

Fulfillment 271

Fulfillment Checkout Returns Consumer 271

Retail TouchPoints

AUGUST 31, 2022

Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy. Further digitizing the in-store side would maximize speed and convenience while empowering the customer.

Sporting Goods 263

Sporting Goods Consumer Checkout Shipping 263