Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Inside Retail

APRIL 4, 2024

According to Airwallex’s report, this was one of the biggest influencing factors to purchase, with 93 per cent of consumers claiming that this impacts their decision to follow through at the checkout. Consumers in Australia’s key markets of China, Hong Kong and Singapore were especially inclined to use social commerce.

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Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Why is 43 seconds important?

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Retail TouchPoints

SEPTEMBER 18, 2023

Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. IndyBest’s centralized shopping section.

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Hyken

MAY 28, 2021

But now, shopping is a constant experience. So what can retailers do to make sure the customer experience in eCommerce is positive and engaging for customers? What can they do to win loyal customers in this effortless economy?? . Create seamless customer journeys? . Commerce is ‘an always-on’ experience.

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Inside Retail

JULY 18, 2022

The report shows that investment into resolving these issues results in better customer experiences and higher sales volume. For each of these experiences, it identifies specific situational problems that customers face and asks how smart retailers can apply fixes to smooth out the weaker elements of their offering.

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Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. People really are converting at checkout because it’s seamless and easy. Example of a Venmo business profile.

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Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

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Retail TouchPoints

FEBRUARY 7, 2024

It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience.

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Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

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Inside Retail

MAY 1, 2022

In fact, 60 per cent of 18-25-year-olds have discovered and purchased products on social media sites. To stand out, features like shoppable media and social commerce make the path to purchase easier, no matter where a consumer discovers a product. Consideration phase. Purchase phase.

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Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

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Retail TouchPoints

JUNE 15, 2022

Casper has a “Nap Appointment” experience you book and pay to test drive the mattress you’re considering — pajamas, sleeping bags and snacks included. Self-Checkout/Roaming Checkout. Versions of self-checkout are already in play for grocery, big box and a variety of other stores, mostly to reduce wait times at registers.

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Inside Retail

JANUARY 14, 2024

The method by which scammers obtain profits from consumers is as alarming, as they skim and store personal and payment details at multiple steps of the supposed customer experience when people create an account or attempt to pay for the items they believe they will receive.

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365 Retail

OCTOBER 27, 2022

First, look to enhance your customer experience by optimising your website and develop a frictionless checkout experience that is fast and easy, as 50% of American shoppers are less likely to buy something if the checkout process takes longer than 30 seconds. Secondly, social commerce is increasingly critical.

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Retail TouchPoints

DECEMBER 16, 2021

Powering our commerce API with TalkShopLive will provide customers with a seamless checkout experience anywhere online while being entertained,” said Casey Schlaybaugh, VP of Brand at Walmart in a statement. “We

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Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. This is just simply not how the world is going to buy online.

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Retail TouchPoints

JUNE 8, 2022

Some recent additions include: Vimeo has launched a series of new interactive video features for its enterprise users, including clickable hotspots, custom overlays to place interactive content and information right on videos, and an “add to cart” button that can be integrated into the video experience; In addition to a host of other new features designed (..)

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Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers.

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Retail TouchPoints

OCTOBER 19, 2022

These same product details also are carried over into product pages in the Klarna app with a panel outlining information designed to help customers make confident purchasing decisions, including: whether other retailers are offering a better price, faster and cheaper delivery options or different sizes and colors.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout.

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Retail TouchPoints

JULY 14, 2020

We tweaked our search and checkout capabilities and have increased our retention rate. You have to make sure you are offering frictionless checkout. A lot of people will lose steam after two or three steps at checkout. You have to do the important housekeeping on your web site. We thought it was good, but we were wrong.

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Retail TouchPoints

APRIL 4, 2023

Deep linking, which takes users from products straight to a retailer’s checkout, represented 40% of Pinterest’s shopping revenue. For example, the retailers that have uploaded or integrated their products into Pinterest have seen a 90% lift in product “saves” through the platform and a 30%+ lift in attributed conversions.

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Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m.

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Retail TouchPoints

AUGUST 5, 2021

“Over the past year, brands have been able to test and tweak different services that combine the in-store and online experience, such as BOPIS, virtual styling and shopping appointments, and QR codes for further browsing and checkout,” Lanier explained. “At Developers Ride the Digital Wave to Maintain Shopper Engagement.

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Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

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Retail TouchPoints

JULY 30, 2020

This means obvious signs of health precautions, including social distancing markers on the ground, limited in-store shopper capacity, disinfectants at the door and throughout the store, mandatory face coverings for employees and shoppers, and plexiglass barriers at checkout counters.” .

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

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Retail TouchPoints

DECEMBER 13, 2021

Not just the physical store of the future, like frictionless checkout and things like that, but a lot of our retailers are focused on associate enablement right now. Now Cloud capabilities are allowing you to get much more tailored and potentially offer services to more people. The third bucket is about building the modern store.

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Retail TouchPoints

APRIL 23, 2024

TikTok also is facilitating these transactions within its platform — it quite literally owns the checkout. To do so, they must create experiences that cater to these expectations, and that means integrating the checkout within the content. And through commerce media, retailers can improve the consumer experience even further.

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Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

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Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). 31:44] Social commerce still has a bunch of avenues like live streaming does not appear to be a high volume one in the US and then later in the month.

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