Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019. LAKELAND, Fla.

Customer Experience 52

Customer Experience Promotions Supermarket Management 52

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. 7 PwC, Frictionless – the future of shopping, November 2022.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

NOVEMBER 23, 2022

Window shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops. In partnership with FrontRunner Technologies, TalkShopLive is bringing a “live commerce window shopping experience” to NYC. Beginning Nov.

Shopping 316

Shopping Promotions Consumer ATS 316

Hyken

JULY 7, 2021

It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience.

Customer Experience 127

Customer Experience Promotions Shopping ATS 127

Retail TouchPoints

APRIL 27, 2023

As rival TikTok ramps up its shopping initiatives , Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram and Facebook. A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites.

Merchant Services 302

Merchant Services Shopping Checkout Social Commerce 302

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. Beginning Oct.

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Shopping Finance Promotions Consumer 322

Retail TouchPoints

AUGUST 8, 2023

The company plans to host the Prime Big Deal Days shopping event this October to consumers across 19 countries. Amazon hosted Prime Day in the fall for the first time in 2022, unofficially marking the official (earlier) kickoff of the holiday shopping season. In addition to the U.S. In addition to the U.S. increase over 2022.

Shopping 224

Shopping Promotions Fashion Consumer 224

Hyken

SEPTEMBER 13, 2023

Every once in a while, someone will ask, “What’s the difference between customer service and customer experience?” Customer service really drove the customer experience. A customer could visit a store or business. A customer could visit a store or business. My answer used to be easy.

Customer Experience 58

Customer Experience Promotions Shopping Marketing 58

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates .

Customer Experience 86

Customer Experience Checkout Fulfillment Consumer 86

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

Shopping 287

Shopping Promotions Kiosk Location 287

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 280

Returns Shopping Promotions Social Commerce 280

Retail TouchPoints

MARCH 21, 2024

With online shopping hitting record highs during the most recent Thanksgiving holiday weekend, many companies often focus on preparing for this annual period of peak demand. It employs an advanced cloud infrastructure that enables it to dynamically scale resources up and down as needed.

Planning 226

Planning Customer Experience Management Promotions 226

Retail TouchPoints

JULY 8, 2021

Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months.

Promotions 264

Promotions Advertising Returns Customer Experience 264

Independent Retailer

AUGUST 2, 2022

It can be tempting to react to technology trends in order to keep up with competitors, but it is more important to evaluate a technology’s utility and how it aligns with your customers’ needs. Customer feedback will always be your biggest opportunity to improve. by Meghan Goetz. Does your website cultivate stronger relationships?

Customer Experience 65

Customer Experience Kiosk Promotions Shopping 65

Inside Retail

JULY 22, 2021

Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. The post Catch promotes chief commercial officer to newly created role appeared first on Inside Retail.

Promotions 130

Promotions Customer Experience Marketing Shopping 130

Inside Retail

JULY 22, 2021

Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. The post Catch promotes chief commercial officer to newly created role appeared first on Inside Retail.

Promotions 130

Promotions Customer Experience Marketing Shopping 130

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 334

Customer Experience Supply Chain Management Promotions Advertising 334

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Want to Expand Back-to-School Shopping Baskets? Promoting early and often is a major theme for BTS,” said Ellin.

Shopping 265

Shopping Consumer Planning Inventory Management 265

Retail TouchPoints

NOVEMBER 30, 2022

Katie Twidwell: We’ve heard that while customers have become much more accustomed to shopping online, they’re craving the opportunity to see, feel, and experience our clothes in person as a part of their purchasing experience. LaFleur’s inspiration for expanding from a showroom model into a traditional retail space?

Boutique 272

Boutique Promotions Shipping Location 272

Retail TouchPoints

APRIL 3, 2024

Instead, your scheduled content will appear automatically, allowing you to focus on serving your customers and furthering other strategies for boosting sales. You can start by defining your content’s primary goals, which might include promoting specific products, informing customers about events or incentivizing activity on social media.

Promotions 277

Promotions Customer Experience Point of Sale Accessories 277

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Retail Focus

OCTOBER 16, 2023

Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , today announced its predictions for the UK’s busiest shopping days of Peak Trading 2023. It’s this additional insight that will put businesses two steps ahead entering the New Year.”

Shopping 147

Shopping Planning Consumer Promotions 147

365 Retail

DECEMBER 20, 2023

And this widespread and fast-growing adoption of GenAI is prompting consumers to recognise where they encounter AI within their buying journeys – with 42% of consumers are currently aware of retailers using AI in shopping experiences – and where they expect retailers to leverage AI capabilities to improve customer experiences.

Promotions 65

Promotions Consumer Customer Experience Shopping 65

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 256

Net Profit Department Stores Promotions Checkout 256

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail Smart Guys

DECEMBER 6, 2023

In the ever-evolving world of retail, one thing remains constant – the power of promotions to captivate shoppers and boost sales. Whether it’s the allure of clearance sales, the excitement of flash sales, or the intrigue of buy-one-get-one deals, retail promotions are an essential tool in any retailer’s arsenal.

Promotions 52

Promotions Inventory Management Returns Marketing 52

Wiser

DECEMBER 13, 2019

These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”. See what else Andy had to say about crafting a superior customer experience over at Total Retail.

Customer Experience 78

Customer Experience Checkout Promotions Returns 78

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. We’re thrilled to unveil a format that encourages discovery, delivers elevated brand storytelling and promotes greater connectivity within the sneaker community.”

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Store Layout Accessories Location Promotions 257

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention 261

Customer Retention Fulfillment Social Commerce Supply Chain Management 261

Retail TouchPoints

NOVEMBER 17, 2023

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. Healey Brothers Auto Group worked with Pinterest to promote autos to “Pinners” in June 2022 , and Alibaba features used cars on its site. will be able to purchase Hyundai cars online next year.

Customer Experience 232

Customer Experience Promotions Payment Services Shopping 232

A1 Retail

MARCH 19, 2024

Tea Shop, the first Spanish chain selling fresh tea in bulk, has chosen nsign.tv ‘s digital signage platform to digitise its nearly 100 stores in Spain, Portugal, Italy, Brazil and Argentina to offer a more attractive, dynamic and personalised shopping experience for its customers.

Shopping 59

Shopping Promotions Management Customer Experience 59

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

Point of Sale 173

Point of Sale Checkout Store Layout Customer Experience 173

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker.

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Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77