Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. Use data for dining experiments.

Payment Services 269

Payment Services Returns Customer Experience Outdoor 269

365 Retail

JULY 13, 2021

Initially piloting across 20 of O2’s high street stores, the ground-breaking tech will help deliver insights around customer movement and flow, enabling managers to make informed space and capacity management decisions. Spatial Insights captures privacy-protected analytics from existing CCTV cameras, without the use of facial recognition.

Customer Experience 52

Customer Experience Outdoor Management Returns 52

Retail TouchPoints

JULY 21, 2023

Users could start their search with a query like, “‘I’m looking for a dress for a Saturday afternoon outdoor wedding.’ Implementing this technology on ecommerce sites certainly helps drive product engagement and time on site, but it also has a long-tail impact on conversions and even return rates. “If

Returns 237

Returns Outdoor Consumer Shopping 237

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts.

Drop-Shipping 214

Drop-Shipping Shipping Outdoor Customer Retention 214

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. AI-powered retail with poor quality data Let’s take a closer look at what AI-powered retail experience with poor data quality could look like.

Outdoor 73

Outdoor Returns Customer Experience Apparel 73

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. As the 2021 holiday season shifted into full swing, Coach developed methods of interacting with customers across geographic locations, but also made sure to connect these experiences with physical locations. That is just the way we are.

Visual Merchandising 273

Visual Merchandising Outdoor Location Customer Experience 273

Inside Retail

JUNE 26, 2023

As consumers return to physical stores in the post-pandemic era, delivering a great in-store experience has become more critical than ever, says a leading retail technology expert. It’s all about experiences now.” Consumers today have come to expect engaging, fun experiences in stores.

Kiosk 237

Kiosk Consumer Outdoor Returns 237

A1 Retail

MARCH 25, 2024

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global open locker network operator, has announced that Royal Mail has joined the Parcel Pending by Quadient Open Locker Network under a multi-year contract.

Drop-Shipping 59

Drop-Shipping Consumer Returns Outdoor 59

Retail TouchPoints

MARCH 7, 2024

It needs to be designed in a way that’s fun and relaxing, to encourage me to return again and again. It’s also about having a place that’s iconic, with things I aspire to do, that also looks cool and encourages me to come out and spend money. RTP: How would that apply in a retail setting? Harmon: It depends on what type of retailer you are.

Outdoor 274

Outdoor Fulfillment Shopping Marketing 274

Retail TouchPoints

MARCH 17, 2022

134% more likely to anticipate making a garden or outdoor purchase. They’re more likely than the average consumer to indicate they’re shopping for outdoor furniture, mattresses, kitchen appliances, bed and bath goods and garden items. They are 116% more likely to buy online and return in store.

Home Furnishings 292

Home Furnishings Shipping Outdoor Consumer 292

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JANUARY 4, 2021

Unlike traditional shopping experiences that focus on the transaction, our new store is designed to provide an unparalleled experience that’s all about finding the perfect running shoe and engaging with the space in a meaningful, personalized way.”. with an option to return them back to the store or purchase from there.

Outdoor 264

Outdoor Checkout Customer Experience Apparel 264

Hyken

OCTOBER 24, 2023

I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot. He returned to the restaurant, drenched from the rain, to applause from the guests. I jokingly asked him, “Was moving patio furniture included in your job description?”

Outdoor 117

Outdoor Returns Customer Experience ATS 117

Inside Retail

AUGUST 1, 2022

Shoppers and visitors are returning to the Adelaide CBD, with spending up, dwell time increasing, and major brands investing in Rundle Mall, Australia’s retail precinct of the year. Dymocks refurbished the iconic Regent Theatre into a new 1000sqm flagship. QBD Books opened its first Rundle Mall store and largest nationally.

Fashion 130

Fashion Outdoor Shopping Location 130

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Outdoor 59

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. These traditional retail anchors are being replaced in order to enhance and personalize the shopping experiences.

Location 298

Location Consumer Department Stores Outdoor 298

Inside Retail

APRIL 25, 2023

According to business futurist, speaker and author Gihan Perera, retailers should be on the lookout for technological advancements and innovations that can be used to improve performance, and enhance their efficiency and customer experience. But, he said that retailers shouldn’t just be laser-focused on the technology.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

Inside Retail

SEPTEMBER 28, 2022

According to her, life is returning to what it was like pre-pandemic, with more families getting outdoors, schools back on regular timetables and play time becoming a priority once again. Normalcy is returning. Adelene Teo, general manager of Toys ‘R’ Us Singapore. with great interest. Stay tuned,” Teo said.

Outdoor 130

Outdoor Returns Checkout Planning 130

A1 Retail

APRIL 26, 2021

These results reflect Springfields perfect post-Covid mix of outdoor retail, 25 acres of stunning nationally important gardens, extensive leisure and eateries. Our unique mix of outdoor retail and leisure is exactly what everyone wants. Our teams have worked tirelessly to ensure a perfect customer experience.

Outdoor 75

Outdoor Returns Customer Experience Management 75

Inside Retail

JANUARY 12, 2022

Foot traffic is down in CBDs and shopping centres as consumers return to working from home. Since we reopened in mid-October, it [had been] buzzing – lots of excitement, lots of people enjoying being outdoors. At some stage, we do need to return to normal, and we must live through the impacts, so we can get to the other side.

Dead-Stock 264

Dead-Stock Drop-Shipping Outdoor Returns 264

Retail TouchPoints

JULY 11, 2023

From the network to the applications, data analytics aids in real-time operational decisions, better understanding of user behavior and engagement and seamless business application delivery for an optimized customer experience. However, most retailers aren’t ready for prime time when it comes to adopting these tools.

Payment Services 193

Payment Services Inventory Management Consumer Returns 193

Retail TouchPoints

JULY 27, 2021

Despite this good news, many executives at shopping malls and “destination centers” wonder just how much of this returning traffic will find its way to their venues. Leading developers know that they need to do more than simply make consumers feel safe.

Beauty and Health 279

Beauty and Health Shopping Consumer Home Furnishings 279

Retail TouchPoints

FEBRUARY 22, 2021

Kerrits also is beginning to roll out SMS marketing to improve the customer experience with automated updates on order and shipping status and to promote its burgeoning livestreaming efforts. We have a really healthy returning customer rate that’s increasing. Burgeoning Livestreaming Program Helps Build Brand Equity.

Wholesale 247

Wholesale Accounting Marketing Outdoor 247

Retail TouchPoints

JUNE 24, 2021

Regardless of which side you land on, post-COVID-19 retail environments must return to a focus on entertainment, discovery and brand building, instead of thinking from a purely transactional standpoint. As ecommerce continues to flourish, retailers will need to be creative in how they draw customers to physical locations.

Returns 152

Returns Location Outdoor Accounting 152

Retail TouchPoints

JULY 28, 2022

As retailers look for more ways to engage with consumers where they are, offer more interactive online shopping, and reduce ecommerce returns, adoption of virtual try-ons is sure to grow.

Consumer 254

Consumer Outdoor Shopping Returns 254

Retail TouchPoints

MAY 16, 2022

Interestingly, as Albertson’s looks to the marketplace model to expand its reach in the food space, fellow grocer Giant Foods is taking a different tack , with a new marketplace that grows its selection beyond food into categories such as health and beauty, home décor, seasonal, outdoor and pets.

Planning 307

Planning ATS Grocer Beauty and Health 307

Independent Retailer

APRIL 1, 2021

“In the world of using platforms to connect with consumers to deliver a personalized experience, employees are an underutilized resource for many businesses, particularly in retail. In many ways, they are the customer experience. What Consumers Are Looking For in Personalized Experiences. Outdoor Bistro Patio Set.

Outdoor 98

Outdoor Consumer Store Layout Shopping 98

Independent Retailer

NOVEMBER 2, 2021

“I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We Technology Transforms Every Stage of the Customer Experience. This can help greatly with reducing the rate of returns. each wholesale.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

SEPTEMBER 16, 2021

Are we trying to sell barbecue ingredients or are we trying to establish ourselves as an outdoor entertainment expert that’s a trusted resource for our customers? This is exactly the issue with social — are you trying to remind them of why you’re a wonderful place to shop? You’re checking out at Sephora.

Social Commerce 305

Social Commerce Consumer Merchant Services Checkout 305

Hyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like. Let’s find out more about the most impressive ones.

Customer Experience 48

Customer Experience Outdoor Point of Sale Marketing 48

Rain Pros

MARCH 22, 2024

Depending on what kinds of products you offer, this can come in the form of talking with the customer to determine their needs and offering personalized recommendations. Some products, like outdoor products, for example, have specifications which make them a better fit for some than others.

Point of Sale 52

Point of Sale Shipping Outdoor Target Market 52

Theatro

APRIL 5, 2023

The company is staffed by knowledgeable people who have worked here for a long time, and it carries everything from plumbing and electrical supplies through to fishing gear, grills and accessories, and outdoor power equipment. It was the smoothest pilot we’ve ever experienced as a company.” The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

JUNE 18, 2020

And it means that they need to take a close look at how they can provide a smooth and convenient outdoor waiting experience for queuing customers. Here are a few ideas for how retailers can begin implementing physical and technological improvements to their outdoor lines to make the wait worthwhile. Incentivize The Wait.

Outdoor 188

Outdoor Customer Experience Shopping Checkout 188

Retail TouchPoints

MARCH 7, 2022

We have fundamentally restructured our business to drive sustainable and profitable growth, while providing a strong return to shareholders. These omnichannel efforts will be backed up by the rollout of self-serve buy online, pick up in-store (BOPIS) to all stores this year, as well as continued testing of self-serve returns and check-out.

Planning 295

Planning Returns Outdoor ATS 295

Shopper Motion

OCTOBER 28, 2022

Outdoor: Billboards, Transit. However, the best time for retailers and brands to promote their products is when prospective customers are in that “ready-to-buy” mode, and when it comes to offline, this will happen in the store. But what information/results does the brand get in return to justify the investment made offline?

Advertising 52

Advertising Shopping Promotions Marketing 52

Retail TouchPoints

DECEMBER 19, 2022

Malls and outdoor spaces both offer advantages to physical retailers, and making the most of these opportunities is a matter of understanding why and how shoppers are visiting each area, according to Placer.ai’s Retail Corridors and Indoor Malls: A Holiday Head-to-Head report.

Outdoor 291

Outdoor Returns Location Customer Experience 291