Customer Experience Drop-Shipping Outdoor Returns 
A1 Retail
MARCH 25, 2024
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global open locker network operator, has announced that Royal Mail has joined the Parcel Pending by Quadient Open Locker Network under a multi-year contract.
Retail TouchPoints
AUGUST 15, 2022
Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Invest in Your People .
Inside Retail
JANUARY 12, 2022
Foot traffic is down in CBDs and shopping centres as consumers return to working from home. Managing staff in isolation means a drop in sales as well, given 20 per cent more people are locked in the house undergoing isolation. Others we have diverted into different roles, such as customer service, working from home.
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