Retail TouchPoints

MAY 29, 2020

REI and West Elm have introduced the co-branded REI x West Elm collection of outdoor lifestyle products, which will be merchandised in the stores of both retailers and on their respective e-Commerce sites at REI.com/westelm and Westelm.com/REI. The partnership marks the first time that REI Co-op is selling gear through another retailer.

Outdoor 149

Outdoor ATS Customer Experience Fulfillment 149

Inside Retail

FEBRUARY 22, 2024

The outdoor brand has plans for an aggressive retail expansion while simultaneously continuing its community-building initiatives. PB: Australia is a very important market for Hoka – where the outdoors is hugely accessible and staying active is a large part of the lifestyle. We will just have to wait and see.

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Outdoor Consumer Wholesale Planning 279

Retail Assist

MAY 17, 2021

Last week I made the most of retail and outdoor hospitality reopening, took a day off and hit the shops on Leeds high street. The atmosphere on the high street was good, not only because stores were open, but I felt that the outdoor dining really added to the atmosphere, it almost felt continental, and is something that I hope stays.

Customer Experience 52

Customer Experience Outdoor Returns Marketing Spend 52

Retail TouchPoints

APRIL 12, 2024

Brooks Running has joined forces with Outside Interactive , a creator of outdoor content, services and experiences, to bring local, personalized content to runners and outdoor enthusiasts across the country.

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Outdoor Location Marketing ATS 147

Inside Retail

MAY 30, 2023

The answer was simple: To be Australia’s first choice, one-stop outdoor adventure retailer, inspiring and enabling everyone to create memorable outdoor experiences. The immersive store experience was recently recognised as a finalist in the 2023 Inside Retail – Retailer Awards’ Store Design and Concept of the Year category. “We

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Outdoor Customer Experience Accessories Location 130

Retail TouchPoints

JANUARY 26, 2022

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 287

Outdoor Shopping Kiosk Customer Experience 287

Retail Focus

APRIL 27, 2023

This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

Outdoor 130

Outdoor Accessories Customer Experience Fulfillment 130

A1 Retail

JULY 2, 2021

A manufacturer of self-service systems, Amtek (now a Custom company ) is enhancing the automated sale of products and services with an expanding range of ‘Click & Collect’ kiosks. At the time, all-weather performance, resistance to vandalism, and long-term reliability were critical issues in often remote, outdoor locations.

Outdoor 59

Outdoor Kiosk Payment Services Supermarket 59

Retail TouchPoints

NOVEMBER 11, 2022

The new Snapchat Lens was developed by CGTrader and featured Fatboy’s latest line of outdoor furniture. ” De Vos and the Fatboy leadership team now plan to scale the company’s use of AR capabilities to enhance the brand’s larger online customer experience, both on social media and the Fatboy website.

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Outdoor Customer Experience Planning Shopping 200

365 Retail

JULY 13, 2021

Initially piloting across 20 of O2’s high street stores, the ground-breaking tech will help deliver insights around customer movement and flow, enabling managers to make informed space and capacity management decisions. Spatial Insights captures privacy-protected analytics from existing CCTV cameras, without the use of facial recognition.

Customer Experience 52

Customer Experience Outdoor Management Returns 52

Retail TouchPoints

NOVEMBER 14, 2023

As part of the pop-up experience, Bal Harbour Shops is featuring The Whitman , a restaurant concept designed specifically for the experience, featuring ample seamless indoor-outdoor space and a Latin-inspired menu.

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Jewelry Outdoor Shipping Fashion 227

Retail TouchPoints

JULY 26, 2022

Eddie Bauer will move into resale beginning in August, when the outdoors retailer will begin accepting Eddie Bauer-branded apparel, footwear, accessories and gear, according to reporting in WWD and other media outlets. We hope to give customers new ways to discover the brand and outfit their adventures.”.

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Outdoor Apparel Accessories Shopping 291

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” There’s a great outdoor retail center in Long Beach, Calif.

Outdoor 227

Outdoor Customer Experience Fulfillment Shopping 227

Retail TouchPoints

OCTOBER 13, 2021

Outdoor brand Snow Peak is taking a similar approach, but in a way that remains true to its uniquely natural roots. is a multi-function venue that includes a store, restaurant and office space — all of which are thematically connected to a central invitation: “Let’s dwell outdoors, together.” Snow Peak’s U.S.

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Outdoor Consumer Planning Customer Experience 208

Retail TouchPoints

MAY 8, 2024

For patent protection — often sought by footwear and outdoor equipment brands for innovative technologies, processes and materials — similar constraints exist. Andrew Grant is a Partner and firmwide Chair of Perkins Coie ’s Technology Transactions & Privacy Law practice, as well as its Outdoor and Internet and Ecommerce industry groups.

Payment Services 258

Payment Services Loss Prevention Outdoor Consumer 258

Inside Retail

MAY 9, 2022

Obsessed with innovation, barbecue retailer Weber Store forayed into outdoor kitchens – using an app to support design and order processing. That entrepreneurial spirit continues as the company moves into a new space – Weber Outdoor Kitchens. “We Generally, designing an outdoor kitchen can be a convoluted process.

Outdoor 130

Outdoor Promotions Customer Experience Management 130

Retail TouchPoints

AUGUST 3, 2020

Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike. Outdoor Voices was already starting to feel the pinch before COVID, and experts predict the company will go under within the next year.

Outdoor 298

Outdoor Beauty and Health Marketing Advertising 298

Inside Retail

FEBRUARY 19, 2023

Paul Bradshaw: Part of the reason I’m in Australia is that I’m an avid outdoor camper. It’s from entry point to families who are serious about outdoor leisure and want to power up their ute or caravan, to off-road enthusiasts and fishers who spend every Saturday and Sunday out on the water. What was the appeal?

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Outdoor Apparel Management Customer Experience 246

Retail TouchPoints

NOVEMBER 16, 2021

Immersive content can also center around a cause that customers and the company support. For instance, an outdoor clothing brand welcomes visitors to its homepage with an invitation to match their volunteer skills with an environmental group. More Immersive Experience Opportunities.

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Outdoor Customer Experience Returns Fulfillment 237

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. Winning teams begin with an end in mind.

Outdoor 244

Outdoor Checkout Customer Experience Shopping 244

VMS

NOVEMBER 17, 2022

This is the first Jeremiah’s to be built from the ground up and will be used to gather insights on improving the customer experience in future stores. The new location, which opened Nov.

Store Layout 99

Store Layout Outdoor Customer Experience Location 99

Retail TouchPoints

MARCH 17, 2023

Portilla also joined the company in 2017, leading product strategy and design for Co-op Brands, including ongoing collaboration with Outdoor Afro Inc. Speyer also serves as executive sponsor of PRISM, REI’s inclusion network for LGBTQ+ employees and allies.

Promotions 223

Promotions Outdoor ATS Customer Experience 223

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Checkout 169

Checkout Merchant Services Payment Services Customer Experience 169

Retail TouchPoints

JULY 16, 2020

Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience.

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Kiosk Outdoor Fulfillment Customer Experience 151

Retail TouchPoints

JULY 27, 2022

During wintertime, if my order is ready and I pull into a special parking spot, it would be great if an outdoor board showed me where I am in the queue and when my stuff will be ready so I don’t have to get out of the car. It’s that transparency for the end user customer, or even the back of house staff. Give people a reason to come.

Consumer 211

Consumer Kiosk Customer Experience Outdoor 211

Inside Retail

NOVEMBER 29, 2023

“Our goal is to provide a one-stop destination for quality sports and outdoor gear, ensuring customers have access to top-tier products and the latest trends,” he added. The future According to Statista, the sports and outdoor segment in the Southeast Asian market is projected to reach US$38.75 billion in 2023. “We

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Marketing Outdoor Planning Consumer 130

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio.

Payment Services 194

Payment Services Jewelry Outdoor Accessories 194

Retail TouchPoints

MAY 17, 2022

As the 2021 holiday season shifted into full swing, Coach developed methods of interacting with customers across geographic locations, but also made sure to connect these experiences with physical locations. We still went ahead and got traditional pop-ups, such as one in Shanghai to launch our Winter ski collection.”.

Visual Merchandising 244

Visual Merchandising Outdoor Location Customer Experience 244

A1 Retail

MARCH 17, 2023

PPDS, together with local integration specialist, pilot Screentime , brings the excitement of the great outdoors to life on an array of large format displays, creating highly emotive and inspiring new shopping experiences for customers in Hamburg while improving sales conversions and reducing energy costs.

Outdoor 98

Outdoor Accessories Apparel Location 98

Retail Focus

OCTOBER 17, 2023

However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events.

Outdoor 162

Outdoor Promotions Customer Experience Marketing 162

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 259

Customer Experience Employee Engagement Promotions Outdoor 259

Retail TouchPoints

OCTOBER 17, 2023

Legacy Overstock also sold outdoor and indoor furniture as well as area rugs — essentially it was a much bigger and better “beyond.” We want those legacy BB&B customers to feel at home ordering from the new BB&B. RTP: For you personally, are there people who have had a big impact on your career and how you operate?

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Drop-Shipping Outdoor Shipping Checkout 250

Inside Retail

NOVEMBER 23, 2023

We’re also exploring other opportunities across categories like outdoor recreation. It’s clear that people are embracing outdoor experiences, so for summer we’re trialling a new camping range that brings together a core range in-store with an extended range available from trusted sellers through our marketplace.

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ATS Outdoor Customer Experience Supermarket 130

Retail TouchPoints

JUNE 15, 2023

Mobile & Social Optimization AeroFarms Campbell’s and Acorn Influence Most Effective Pivot Strategy A Non-Agency True Religion Pop-Ups, Events, Partnerships & Other Brand Activations The Coca-Cola Company and Dave & Buster’s Victoria’s Secret and The Lionesque Group, an MG2 Studio Kendra Scott Moët Hennessy UK Store (..)

Customer Retention 219

Customer Retention Jewelry Outdoor Fulfillment 219

Retail Smart Guys

JUNE 11, 2023

Here are some strategies that we have seen to be effective: Seasonal Promotions: Offer summer-themed promotions and discounts to entice customers. This could include special sales events, buy-one-get-one offers, or discounts on summer-related products like swimwear, outdoor gear, or vacation essentials.

Visual Merchandising 52

Visual Merchandising Outdoor Promotions Accessories 52

Retail TouchPoints

JULY 14, 2020

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. Unlike some BOPIS fulfillment options, the locker experience for the store and customer is intuitive and easy.

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Fulfillment Payment Services Outdoor Customer Experience 233

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. Use data for dining experiments.

Payment Services 245

Payment Services Returns Customer Experience Outdoor 245