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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

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REI And West Elm Debut Co-Curated Outdoors Collection

Retail TouchPoints

REI and West Elm have introduced the co-branded REI x West Elm collection of outdoor lifestyle products, which will be merchandised in the stores of both retailers and on their respective e-Commerce sites at REI.com/westelm and Westelm.com/REI. The partnership marks the first time that REI Co-op is selling gear through another retailer.

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Sportano’s Physical Store Experience Blends Online and Offline Retail for a Seamless Customer Journey

Retail Focus

This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

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Why the Future of the Mall is All About ‘Blend Spaces’

Retail TouchPoints

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” There’s a great outdoor retail center in Long Beach, Calif.

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Package Concierge Provides Lockers For 24/7 Contactless Pickup

Retail TouchPoints

Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience.

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American Girl, the Home Depot and Victoria’s Secret Among List of 2023 Brand Experience Award Winners

Retail TouchPoints

Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

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Look to Immersive Experiences to Increase Conversion and Loyalty with Better CX

Retail TouchPoints

An immersive experience creates a compelling, uninterrupted journey for the customer — one in which the customer has everything they need to reach their goals in the way that works best for them in that moment, with no distractions or interruptions along the way. More Immersive Experience Opportunities.

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