Retail TouchPoints

JULY 21, 2023

“As people go back to stores, they get to flex that shopping muscle again, but most of ecommerce is just a means to an end. But some brands, like Rainbow Shops , Princess Polly and Too Faced Cosmetics are investing in technology to augment every stage of the online shopping journey.

Returns 246

Returns Outdoor Consumer Shopping 246

Retail TouchPoints

MARCH 7, 2024

It needs to be designed in a way that’s fun and relaxing, to encourage me to return again and again. It’s a place where you want to spend three or four hours , and if you do, you’ll likely get something to eat and drink and maybe do some shopping. RTP: How would that apply in a retail setting?

Outdoor 278

Outdoor Fulfillment Shopping Marketing 278

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said. Zaccariello saw opportunities to bring communities together as they emerged from lockdowns, whether that was in-store or outdoors. “We That is just the way we are.

Visual Merchandising 295

Visual Merchandising Outdoor Location Customer Experience 295

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. Use data for dining experiments.

Payment Services 278

Payment Services Returns Customer Experience Outdoor 278

Retail TouchPoints

MARCH 17, 2022

If brands want to be top of mind when it’s time for consumers to bring their Pinterest boards to life, they need to be equipped with fresh insights into the sentiment, buying intent, shopping behavior and product preferences of their target buying groups. 134% more likely to anticipate making a garden or outdoor purchase.

Home Furnishings 305

Home Furnishings Shipping Outdoor Consumer 305

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. AI-powered retail with poor quality data Let’s take a closer look at what AI-powered retail experience with poor data quality could look like.

Outdoor 74

Outdoor Returns Customer Experience Apparel 74

Inside Retail

JUNE 26, 2023

As consumers return to physical stores in the post-pandemic era, delivering a great in-store experience has become more critical than ever, says a leading retail technology expert. It’s all about experiences now.” Consumers today have come to expect engaging, fun experiences in stores.

Kiosk 237

Kiosk Consumer Outdoor Returns 237

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts.

Drop-Shipping 240

Drop-Shipping Shipping Outdoor Customer Retention 240

Retail TouchPoints

JANUARY 4, 2021

Swiss performance sportswear brand On has opened a global flagship store in New York’s NoHo neighborhood — its first standalone brick-and-mortar store — boasting a design-centric and technologically driven approach to the in-store consumer experience. Adapting the Experience to Pandemic Shopping.

Outdoor 264

Outdoor Checkout Customer Experience Apparel 264

Inside Retail

AUGUST 1, 2022

Shoppers and visitors are returning to the Adelaide CBD, with spending up, dwell time increasing, and major brands investing in Rundle Mall, Australia’s retail precinct of the year. Dwell times are up 14 per cent compared to the same time last year, and SA’s retail spending is growing faster than anywhere else, reaching $2.1

Fashion 130

Fashion Outdoor Shopping Location 130

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. When shopping in-store, they don’t want to be crowded into tight spaces. Despite this, they do want to cultivate a sort of community when in-store.”.

Location 299

Location Consumer Department Stores Outdoor 299

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JULY 27, 2021

Despite this good news, many executives at shopping malls and “destination centers” wonder just how much of this returning traffic will find its way to their venues. “ Retail TouchPoints spoke with executives from shopping destinations across the U.S. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Beauty and Health 279

Beauty and Health Shopping Consumer Home Furnishings 279

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Outdoor 59

Inside Retail

JANUARY 12, 2022

Foot traffic is down in CBDs and shopping centres as consumers return to working from home. Since we reopened in mid-October, it [had been] buzzing – lots of excitement, lots of people enjoying being outdoors. At some stage, we do need to return to normal, and we must live through the impacts, so we can get to the other side.

Dead-Stock 264

Dead-Stock Drop-Shipping Outdoor Returns 264

Retail TouchPoints

JULY 11, 2023

As the retail industry introduces modern shopping experiences underpinned with new technologies like AI, retailers can take a page from the NFL’s playbook and adapt those learnings to their unique environments. Data analytics is a powerful tool retailers can use to deliver better shopping experiences.

Payment Services 211

Payment Services Inventory Management Consumer Returns 211

Inside Retail

SEPTEMBER 28, 2022

According to her, life is returning to what it was like pre-pandemic, with more families getting outdoors, schools back on regular timetables and play time becoming a priority once again. Normalcy is returning. Adelene Teo, general manager of Toys ‘R’ Us Singapore. Making it easier. New technologies abound. with great interest.

Outdoor 130

Outdoor Returns Checkout Planning 130

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. Increasingly, brands can work with online shopping platforms to add virtual try-on as a feature. For example, Instagram Shops has partnered with a few brands to offer virtual try?ons What to Look Out For.

Consumer 275

Consumer Outdoor Shopping Returns 275

Retail TouchPoints

FEBRUARY 22, 2021

Kerrits also is beginning to roll out SMS marketing to improve the customer experience with automated updates on order and shipping status and to promote its burgeoning livestreaming efforts. I think that people have gotten retrained to shop online, and I think we’ll keep those people.

Wholesale 263

Wholesale Accounting Marketing Outdoor 263

A1 Retail

APRIL 26, 2021

These results reflect Springfields perfect post-Covid mix of outdoor retail, 25 acres of stunning nationally important gardens, extensive leisure and eateries. Our unique mix of outdoor retail and leisure is exactly what everyone wants. Our teams have worked tirelessly to ensure a perfect customer experience.

Outdoor 75

Outdoor Returns Customer Experience Management 75

Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. Social Platforms Aren’t ‘Shopping-First,’ but Do They Need to be?

Social Commerce 312

Social Commerce Consumer Merchant Services Checkout 312

Retail TouchPoints

JUNE 24, 2021

Traditional retail obviously doesn’t have the natural draw of theme parks, but the underlying principle of focusing on the guest experience first and foremost can be key to turning a location into a destination and driving more foot traffic. What Defines a Retail Experience?

Returns 158

Returns Location Outdoor Accounting 158

Retail TouchPoints

MAY 16, 2022

Amazon has conquered the world of logistics, they’ve conquered online shopping, they’ve conquered the world of selection — the one area they haven’t conquered, nobody has, is online grocery. So how does Albertson’s become] a one-stop shop for all our customers’ food needs and become a food authority?

Planning 312

Planning ATS Grocer Beauty and Health 312

Independent Retailer

APRIL 1, 2021

Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. Bring the Focus Back to Personalized In-Person Experiences. In many ways, they are the customer experience. Post-Pandemic Retail Trends.

Outdoor 98

Outdoor Consumer Store Layout Shopping 98

Independent Retailer

NOVEMBER 2, 2021

Engaging Customers with Experiential Retail. About 43 percent of customers online begin shopping by going directly to the search bar to find their items instead of browsing by category. This is where many online retailers fail since traditional forms of keyword search functions often fall short of meeting the customer’s needs.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Small Biz Trends

JULY 8, 2021

If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Doing thorough market research, implementing the best retail marketing strategy , and showing empathy in customer service are a few proven tactics to grow a small retail store. Shopping Statistics. Physical Stores. image: NRF.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Rain Pros

MARCH 22, 2024

Encourage your employees to treat each customer with the utmost respect, strive to resolve all their concerns, and provide them with the best service possible, while also following store policies. Personalize the Shopping Experience Offering a personalized experience can set you apart in the minds of customers.

Point of Sale 52

Point of Sale Shipping Outdoor Target Market 52

Shopper Motion

OCTOBER 28, 2022

Retail Media Networks allow brands and retailers to connect with their customers through the power of data and personalization , customizing their message and impacting customers when they are in the mindset of shopping. In the Groceries industry, an important percentage of shoppers still prefer to shop in the store.

Advertising 52

Advertising Shopping Promotions Marketing 52

Retail TouchPoints

JUNE 18, 2020

American Eagle is limiting occupancy too, and notifying customers via a mobile app when it is their turn to shop. And it means that they need to take a close look at how they can provide a smooth and convenient outdoor waiting experience for queuing customers. Get Started With Physical. Double Down On Digital.

Outdoor 198

Outdoor Customer Experience Shopping Checkout 198

Retail TouchPoints

JANUARY 13, 2021

That rush is what made malls the epicenter of American shopping for decades. It’s called discovery shopping, and it’s driving the most exciting developments in ecommerce. Most online shopping is aimed at customers who already know what they want. Discovery shopping’s power is evidenced by stores like T.J.

Shopping 239

Shopping Outdoor Marketing Returns 239

Retail TouchPoints

MARCH 7, 2022

We have fundamentally restructured our business to drive sustainable and profitable growth, while providing a strong return to shareholders. These omnichannel efforts will be backed up by the rollout of self-serve buy online, pick up in-store (BOPIS) to all stores this year, as well as continued testing of self-serve returns and check-out.

Planning 299

Planning Returns Outdoor ATS 299

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail TouchPoints

DECEMBER 19, 2022

Malls and outdoor spaces both offer advantages to physical retailers, and making the most of these opportunities is a matter of understanding why and how shoppers are visiting each area, according to Placer.ai’s Retail Corridors and Indoor Malls: A Holiday Head-to-Head report. in an interview with Retail TouchPoints.

Outdoor 305

Outdoor Returns Location Customer Experience 305

V Count

MARCH 20, 2024

This wealth of data is a goldmine for strategic decision-making, providing businesses with key insights that can drive growth and improve customer experiences. Essentially, the use of people counting technology is crucial if you operate any physical location, which can range from an outdoor venue to a building.

Store Layout 52

Store Layout Customer Experience Shopping Outdoor 52

V Count

MARCH 20, 2024

This wealth of data is a goldmine for strategic decision-making, providing businesses with key insights that can drive growth and improve customer experiences. Essentially, the use of people counting technology is crucial if you operate any physical location, which can range from an outdoor venue to a building.

Store Layout 52

Store Layout Customer Experience Shopping Outdoor 52

365 Retail

OCTOBER 12, 2023

We are running the risk, if we choose not to innovate, of retail becoming a different industry, one with countless bankrupted legacy retailers, an increasingly flourishing Amazon, and an average customer who avoids retail stores because they feel like ghost towns, as so many shopping malls have become.

Shrinkage 116

Shrinkage Clienteling Outdoor Consumer 116

Retail Geek

NOVEMBER 30, 2022

This episodes covers a wide range of topics around the most important shopping week of the year. We make liberal use of real-time data from Salesforce Shopping Insights HQ, which tracks how 1.5+ billion consumers are shaping shopping trends. In the u.s. is that even true anymore. 12% in the US and we saw. [18:57] 18:57] 3.5

Fulfillment 52

Fulfillment Returns Shipping Consumer 52