Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

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Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

OCTOBER 31, 2024

As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes. This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. One technology solution that enriches customer experience is self-checkout.

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Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at the BLVD , a new retail and entertainment destination in the heart of the Las Vegas Strip, this is the global sports brand’s second U.S.

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Apparel Accessories Location Fashion 311

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact.

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Consumer Marketing Promotions Customer Experience 277

Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. In Macau customers can try a cocktail in store at a rotating bar in the middle of the shop.

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Customer Experience ATS Boutique Wholesale 264

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

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Fulfillment Consumer Customer Experience Shopping 274

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Not to mention that the delis prepared food section offered very little to entice someone to take a break from shopping and sit down to eat. billion acquisition of Whole Foods.

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Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

NOVEMBER 26, 2024

Hanna Andersson personal shoppers gather client details and then create tailored closets for guests to peruse and shop virtually. They’ll even send out coloring pages for kids to enjoy while mom or dad shop. You should see some of the conversations that our personal shoppers have with their clients,” said Lapic.

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Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

APRIL 10, 2025

Additionally, the retailer will use its digital-first Grapevine, Texas location as the model for future Sams Club stores as it remodels all 600 clubs in a strategic long-term growth investment. Approximately 40% of Sams Clubs total transactions are digital today, including scan-and-go and online shopping by members.

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Location Advertising Planning Marketing 147

Retail Focus

OCTOBER 30, 2024

In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised. The brand’s sense of place allows it to resonate with local communities and travellers who seek experiences that reflect the uniqueness of the locale.

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Location Consumer Store Layout Shopping 246

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

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Customer Experience Kiosk Shrinkage Shipping 278

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

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Marketing Fashion Customer Experience Location 250

Retail TouchPoints

MARCH 11, 2025

In turn, they were more savvy (even thrifty) while shopping for discretionary goods. CI&T s latest Connected Retail Survey explores whether these behaviors will continue through 2025, and the true impact price has on where and how consumers shop. Mastering Hybrid Shopping in the Social Commerce Era The U.S.

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Social Commerce Customer Experience Consumer Location 205

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception.

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Supermarket Department Stores Shopping Planning 246

Retail TouchPoints

JANUARY 9, 2025

Located inside the Startup Hub will be the Women in Retail Oasis, an exclusive environment to reconnect and recharge. Additionally, the NRF Startup Hub will feature nearly 90 companies operating at the bleeding edge of retail tech development.

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Returns Customer Experience Location ATS 278

Retail TouchPoints

NOVEMBER 13, 2024

Warby Parker is one of the few direct-to-consumer (DTC) unicorns that has successfully evolved into a profitable omnichannel business — and its distinct store design and shopper experience is a big reason why. Now, with more than 270 locations across the U.S. in New York City, by applying a new gallery concept. Designing the Greene St.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

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Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

JANUARY 12, 2025

One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store. We would want to know if that persons location was being spoofed, for example.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

DECEMBER 4, 2024

DoorDash will offer on-demand delivery from Five Below, David’s Bridal and Sports Basement just in time for holiday shopping. Sports Basement operates 12 locations in Northern California and offers snow and winter sports apparel and gear. Starbucks incorporated a DoorDash delivery option into its app last month.

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Apparel Consumer Location Shopping 273

Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. We envision the launch of more physical touch points in the future.”

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Location Kiosk Returns Shopping 264

Retail TouchPoints

JANUARY 25, 2024

Customers also will be able to browse (and play) more than 300 electric and acoustic guitars across Gibson, Gibson Custom, Gibson Acoustic, Epiphone, and Kramer brands, as well as the entire collection of Maestro pedals. Gueikian noted that the new Garage location is meant to be “part of the London music community.”

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Location Accessories Apparel Visual Merchandising 289

Retail TouchPoints

DECEMBER 3, 2024

. “My family is eager to share our passion for wine and food in a setting that captures everything we love — exceptional wine, great food and a welcoming atmosphere — right in one of LA’s most vibrant and iconic locations.” of Reuben Brothers in a statement. of Reuben Brothers in a statement. ”

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Outdoor Location Shopping Customer Experience 275

Retail TouchPoints

JANUARY 31, 2025

Results from Retail TouchPoints 2024 Store Design & Experience Survey prove just how top-of-mind in-store retail media is: 44% of respondents noted that their top challenge was determining how best to bring new digital media and technology elements into their locations.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

DECEMBER 2, 2024

Head to 57 th Street in New York to not only shop the brand’s fashionable creations but eat them too. Hungry for luxury, Louis Vuitton fans? Louis Vuitton has opened a new five -floor flagship designed to combine luxury retail, culture and gastronomy, according to a company statement.

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Fashion Location Planning Shopping 297

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout.

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Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

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Retail TouchPoints

NOVEMBER 20, 2024

The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands. Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov.

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Location Planning Management Shopping 272

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. It challenges the status quo to create a more modern Macy’s, Inc.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

NOVEMBER 4, 2024

Photo credit: Stephen Allen Target has transformed its aisles and app into a “fantastical destination” for the holidays, designed to capture the joy of the season while helping customers in their gift-giving quests. Digital visitors will be treated to a similarly festive experience with wintry animations and new gift-giving tools.

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Returns Location Planning Consumer 280

Inside Retail

NOVEMBER 24, 2024

But in a market where Mecca already sets the bar for in-store shopping experiences, is there room for another Australian-founded beauty retail empire? It stated that the store rollout will be self-funded through operating cashflow, with investment in each bricks-and-mortar location to be paid back within nine to 16 months.

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Marketing Boutique Shopping Customer Experience 237

365 Retail

JUNE 9, 2025

It enables low-income buyers to enjoy their shopping while maintaining their financial position intact. Businesses can broaden their clientele and show that they are committed to an all-encompassing and convenient shopping process by offering payment options that are flexible.

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Payment Services Customer Experience Clienteling Checkout 52

Retail TouchPoints

MAY 9, 2025

Shopper loyalty is ultimately driven by overall savings, so customers will continue to shop wherever they can find the most value. This approach works for brands, but its easy to see the problem that this has created for grocers and their customers. Right now, thats not at traditional supermarkets.

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Grocer Supermarket Promotions Customer Experience 173

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. RTP: How will Starboard be supporting these resort retail shops? RTP: Will it be a challenge to create assortments for resorts that may be in very varied locations or have different vibes? What will their memory be from there?

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