Retail Customer Experience
JUNE 12, 2025
Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like virtual try-ons, personalized follow-ups, loyalty programs and in-store interactivity.
Inside Retail
JUNE 12, 2025
Legacy retailers and heritage brands are facing a potential reckoning in the digital age. With consumers shifting their attention to social media , mobile-first browsing and e-commerce experiences that lack physical interaction, long-standing brands can no longer rely on nostalgia, name recognition or traditional TV ad buys to drive growth. The reality is that the path to purchase has changed, and those unwilling to change with it risk being left behind.
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Small Biz Trends
JUNE 12, 2025
Key Takeaways Enhance Your Storefront: Use festive decorations and eye-catching displays to attract shoppers and create a welcoming atmosphere. Optimize Inventory: Stock popular holiday items based on data from previous sales trends to meet customer demands effectively. Promote Seasonal Offers: Implement visible discounts and bundled deals both in-store and online to maximize customer engagement.
The Retail Doctor
JUNE 12, 2025
SHOP VIDEOS PODCAST BLOG LOGIN Sales Training Retail Sales Training Online Retail Sales Training In Person Speaking Consulting Event Planners Retail 101 Selling Luxury Retail Retail Sales Training Retail Sales Training Online Retail Sales Strategy Retail Merchandising Retail Customer Service The Retail Doctor Video Library Retail News About Clients Contact us Why Experienced Retail Staff Still Struggle To Convert Shoppers By Bob Phibbs, the Retail Doctor | June 12, 2025 --> Subscribe to our news
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Inside Retail
JUNE 12, 2025
If the retail world needed any reminder that cultural relevance drives conversion, look no further than TikTok. What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. TikTok’s impact on retail is no longer speculative – it’s commercial.
Retail TouchPoints
JUNE 12, 2025
In 1932, fledgling Florida department store Bealls went bankrupt and was owned by the bank for more than 10 years. Now, nine decades later, the chain is celebrating its 110 th anniversary and is bigger and stronger than ever, with more than 650 stores across 22 states. The story of how Bealls (pronounced “bells” despite that errant “a”) went from financial ruin to enduring success — achieving a milestone that most companies, retailer or otherwise, never reach — is particularly poignant right now
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JUNE 12, 2025
Texas grocery chain H-E-B has launched new self-service functionalities for its H-E-B Retail Media network by leveraging the Epsilon Retail Media solution. Now, brands will be able to independently activate and manage campaigns across the retailer’s website and the My H-E-B App, gaining 24/7 real-time reporting of metrics including sales, cost-per-click and click-through rate.
Small Biz Trends
JUNE 12, 2025
Key Takeaways Celebrate Independent Retailer Month: Every July, independent retailers are highlighted, encouraging communities to explore unique local shops for personalized products and services. Boost Local Economies: Supporting independent businesses contributes significantly to the local economy by creating jobs and keeping money circulating within the community.
Retail TouchPoints
JUNE 12, 2025
Most brands know how to build loyalty. Fewer know how to build fandom — and that’s where they fall short. Loyalty is structured. Predictable. A well-oiled loop: customers spend more, get more and come back. It’s measurable. It lives in dashboards. And it’s almost entirely under the brand’s control. Fandom isn’t. Fandom is irrational, emotional and messy.
Retail Focus
JUNE 12, 2025
Interval, an independent running specialist and community hub in Edinburgh, brought Andy Matthews Studio – the London architecture practice responsible for Tracksmith’s flagship UK store – on board to design the brand’s home base on Easter Road. Interval by Andy Matthews Studio. Copyright Jim Stephenson 2024 Working collaboratively with Interval, the intention was to make the most of the modest budget with a functional, hard-working store emblematic of the brand’s values – community, honesty and
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail TouchPoints
JUNE 12, 2025
Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Operating within the Klarna app, the AI-powered Nift platform matches recipients with six personally tailored gift categories and then gives them the option of choosing between two gifts.
A1 Retail
JUNE 12, 2025
15.2 million consumers to shop for the Women’s Euros tournament Food and drink sales forecast to hit £441.8 million Retail sales set to be up £129.5 million versus the Women’s World Cup in 2023 The Women’s Euros tournament is forecast to give a £593.4 million boost to the retail sector, according to a new report. The Women’s UEFA Euro 2025 Spending Report , by VoucherCodes.co.uk forecasts a £851.6 million uplift for the UK economy, as fans spend with retailers (£593.4 million) and hospitality
Storis
JUNE 12, 2025
A customer places an order online for a sofa that looks ‘in stock.’ Turns out—it wasn’t. Your store had sold the last one two days earlier. Now your associate must make an apology call, the customer walks away, and that sale is gone for good. Situations like this are all too common for furniture retailers using disconnected systems. An API can allow two systems to connect and share information —so your inventory stays accurate across channels.
Inside Retail
JUNE 12, 2025
Steve Pastor, founder and CEO of Kings of Neon, built his $25 million business through perseverance, combining grit, creative instinct and an eye for untapped potential. From working in a diamond mine in Western Australia to establishing a signage company that now counts Amazon, YouTube and BMW among its clients, Pastor has transformed a niche corner of retail into a thriving, multi-market enterprise spanning four countries.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Customer Experience
JUNE 12, 2025
Discover how self-checkout kiosks can move lines faster, why smart printing solutions are key for better receipts and food labeling, and how modern POS hardware reduces downtime and maintenance costs.
Retail TouchPoints
JUNE 12, 2025
Beginning this week, Dick’s Sporting Goods has partnered with Uber Eats for on-demand delivery from the 800 Dick’s and Golf Galaxy locations across the country — just in case you want to include a new set of golf balls as a last-minute Father’s Day gift. Products including fitness equipment, cleats and team jerseys are available for delivery through the Uber Eats app, with some items priced at 30% off for new and existing Uber Eats members through June 30.
RETAIL MANAGEMENT SOFTWARE
JUNE 12, 2025
The dynamic world of apparel and fashion demands more than just standard business software. From managing rapidly changing trends and complex size-color-style matrices to orchestrating seamless omnichannel sales, an Enterprise Resource Planning (ERP) system must be a perfect fit. This comprehensive guide dives deep into how ChainDrive Apparel ERP software stacks up against some of the leading competitors in the market: NetSuite, Jesta I.S., Microsoft Dynamics 365, Brightpearl, and Acumatica.
Retail Gazette
JUNE 12, 2025
Tesco chief executive Ken Murphy admitted the grocery giant is feeling increased competition pressures from its rivals following criticism of a “phoney” price war. The supermarket boss noted that the retailer’s competitors had “upped their game” since Asda signalled the start of a potential price war earlier this year. “You’re not necessarily seeing massive movements and relative competitiveness, but everyone has upped their game a notch,” Murphy said.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Shopping Center
JUNE 12, 2025
Denver — Marcus & Millichap has facilitated the $7.2 million sale of Shops at 6th & Broadway, a 12,033-square-foot retail center located in Denver. Built in 2002, the property was… The post Marcus & Millichap Facilitates $7.2 Million Sale of Retail Center in Denver appeared first on Shopping Center Business.
Inside Retail
JUNE 12, 2025
Last month, at the World Retail Congress in London, nearly 1000 industry leaders gathered to discuss and debate some of retail’s most pressing topics, including tariffs, artificial intelligence and the future of consumer behaviour. Over two days of keynotes and panel discussions, executives from the likes of Tesco, Authentic Brands Group, DFI Retail Group, Shein and On Running, to name a few, shared insights and advice on how to drive growth in a rapidly changing landscape.
VMS
JUNE 12, 2025
It looks to be a busier-than usual summer on the High Seas and at America’s ports, with cargo imports surging as retailers take advantage of a 90-day reduction in tariffs recently imposed on China. That’s the conclusion of the latest Global Port Tracker report by the National Retail Federation and Hackett Associates. “This is the busiest time of the year for retailers as they enter the back-to-school season and prepare for the fall-winter holiday season,” said NRF VP for Supply Chain and Customs
Inside Retail
JUNE 12, 2025
Wittner Group’s voluntary administrators have entered into a period of exclusivity with The Shoe Group for the acquisition of the brand. A privately owned Australian company, The Shoe Group has a diverse portfolio of brands, including Novo Shoes and Jo Mercer, and its own retail store network, direct online and marketplace sites, as well as wholesale customers.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
VMS
JUNE 12, 2025
Inditex (A Coruna, Spain), operator of Zara and six other fashion brands, has reduced its overall store fleet by 136 over the past year, bringing its total number of stores to 5562. (See the end of this story for a brand-by-brand breakdown of the closings – and the one flag that did grow, albeit just by two units.) The retailer disclosed those numbers in its financial repor t for the first quarter of 2025, during it which it posted increases in both net sales and gross profit as compared with th
Inside Retail
JUNE 12, 2025
Singapore’s Raffles City has brought the second edition of the Beauty Vault, the mall’s signature luxury beauty pop-up, to its precinct. The event showcases 21 premium brands, including – for the first time – Aesop, Armani Beauty, Diptyque, Frédéric Malle, Guerlain, Kilian Paris, Sabon, Senze Boutique Spa and YSL Beauty. Raffles City’s initiative follows the company’s Asset Enhancement Initiative (AEI), completed last year, that repositioned the mall as a luxury-focused destination.
Small Biz Trends
JUNE 12, 2025
Adobe has announced the launch of Adobe Express for ads, a new solution aimed at helping small businesses more easily design and publish high-performing ads across major platforms like Google, LinkedIn, Meta, and TikTok — with support for Amazon ads coming soon. The new platform simplifies the ad creation process by combining Adobe’s creative tools, built-in platform-specific guides, and AI features into one app.
Inside Retail
JUNE 12, 2025
Samsara Eco has signed a 10-year offtake agreement to supply Lululemon with recycled raw materials, supporting the activewear brand’s commitment to sustainable fashion. The deal will see Samsara Eco’s materials account for approximately 20 per cent of Lululemon’s fibres portfolio and advance its progress towards making more products with preferred materials by 2030.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
A1 Retail
JUNE 12, 2025
Trafford Palazzo will become the retailer’s second Primark Home location, following the launch of the concept in Belfast earlier this year. The new store will be packed with stylish and affordable homeware must-haves, including Primark’s Edit range. This summer, Primark is giving interiors lovers another reason to celebrate with the launch of its first standalone Home store in Great Britain, opening at Trafford Palazzo in Manchester.
Small Biz Trends
JUNE 12, 2025
Sovos has announced a new partnership with Shopify aimed at easing the burden of sales tax compliance for online merchants. The collaboration introduces Shopify Tax automated filing, a feature that automates the preparation, filing, and remittance of sales tax returns for eligible U.S. merchants using Shopify Tax. The partnership integrates Sovos’ Sales and Use Tax (SUT) Filing solution directly into Shopify’s platform, providing merchants with a streamlined method for managing their tax respons
365 Retail
JUNE 12, 2025
Braehead Shopping Centre has announced the opening of the first Glasgow store for global lifestyle brand MINISO , marking a significant milestone in the retailer’s UK expansion strategy. The new store, situated on the centre’s lower level near MAC Cosmetics, becomes MINISO’s second location in Scotland. Spanning 1,750 square feet, the shop offers a diverse range of merchandise, including beauty products, stationery, homeware, and toys.
Small Biz Trends
JUNE 12, 2025
Key Takeaways User-Friendly Platform: Amazon Merch simplifies the print-on-demand process, allowing creators to upload designs and sell products without managing inventory or shipping logistics. Low Financial Risk: With no upfront production costs, entrepreneurs can start their online business easily, making it ideal for those with limited startup capital.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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