Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 274

Shipping Clienteling Returns Shopping 274

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. Adapting to change.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Inside Retail

SEPTEMBER 1, 2022

It’s been a rollercoaster for the fine jewellery industry, with the slow return of weddings and the rise of sustainable options. Irene Deutsch: Yes, being Australia’s oldest jeweller, we have many interesting stories to tell about Fairfax & Roberts and our clientele. How does your team support them through that?

Clienteling 130

Clienteling Returns Customer Experience ATS 130

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Clienteling 194

Clienteling Returns Consumer Location 194

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Do they invest in automation technology to enhance data-sharing between sales channels?

Merchant Services 263

Merchant Services Clienteling Shipping Inventory Management 263

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Outdoor 59

Retail Minded

MARCH 16, 2024

This type of platform reduces the time employees spend hunting for information and allows them to focus more on customers. Enhanced search capabilities mean better service, quicker problem-solving, and ultimately, a smoother operational flow that benefits both your team and your clientele. The result?

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. We found the path we were going on wasn’t about finding one great software partner.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

JULY 29, 2021

I do think that Sephora brings something interesting to the ecosystem of social commerce, because we are a well-trusted ecommerce and retail entity where, for example, if I buy this foundation via Instagram Shopping and it doesn’t work for me, I know I can return it to a store. I trust that I can have that omnichannel experience.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

FEBRUARY 22, 2023

But there are other factors at play: the dramatic shift to ecommerce, stale in-store inventory and a continued hesitancy to return to physical retail due to the pandemic indicates that the time for innovation in the mall is now. Gonzalez: I think that malls have been savvy in their partnerships with companies like Happy Returns.

Consumer 306

Consumer Department Stores Shopping Clienteling 306

Retail Minded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

FEBRUARY 18, 2021

Adapt your spaces accordingly: Buser noted that “evaluation of the space is critical,” whether retailers are using appointments to manage BOPIS, improve tech support and service or support clienteling experiences. “Is Ultimately, the customer must feel at ease within the space, or they will be reluctant to return.

Beauty and Health 311

Beauty and Health Consumer Shopping Clienteling 311

Retail TouchPoints

FEBRUARY 8, 2023

Now, as many organizations implement hybrid work models and firmer return-to-work plans, workwear has become a top-performing category. Before she started Argent, she noticed that she and her female colleagues faced “this huge gap in the market in terms of workwear,” she said.

Wholesale 241

Wholesale Fashion Consumer Returns 241

I Vend

MAY 25, 2021

Put on an event create a retail experience that the shopper can only have in store. A tasting, a demonstration, a masterclass, a fashion show, a makeover, a free trial or a ‘money can’t buy’ VIP personalised customer experience. Or a ‘shop and dine’ experience with a local restaurant.

Shopping 52

Shopping Point of Sale Checkout Clienteling 52

Storis

FEBRUARY 23, 2020

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Resolve Issues Quickly.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

Independent Retailer

MAY 5, 2022

While there is no doubting the dramatic push toward ecommerce during the pandemic, that is not to say brick-and-mortar has become anywhere close to obsolete as consumers navigate the return to their ‘new normal.’ The specific layout of each store should depend on the size of the space and the goal of the customer experience.

Boutique 52

Boutique Visual Merchandising Clienteling Promotions 52

Storis

JANUARY 22, 2024

The home furnishings industry is actively embracing Mobile POS to elevate the customer experience. 41% of surveyed retailers find the most advantageous use of this data is clienteling, which can be conducted by sales associates to increase their productivity during off-peak hours. times more likely to be high-performing.”

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

365 Retail

NOVEMBER 13, 2023

Another instance is back-to-school shopping when children return to the classroom after summer. Point-of-Sale Systems POS systems can be beneficial tools for retailers navigating seasonal demands as they offer valuable insights into customer behaviour patterns.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. New Solutions for Ecommerce Fulfillment (and Returns). As you might imagine, this is incredibly time consuming. Accepting our New Reality.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

V Count

MARCH 11, 2024

This advanced sensor, known for its remarkable accuracy of 99%, when paired with BoostBI, a visitor analytics application, provides invaluable insights about your clientele. With this kind of specific information at your disposal, you can customize and tailor your services to meet their unique needs and preferences.

Promotions 52

Promotions Suggestive Selling Clienteling Customer Experience 52

V Count

MARCH 11, 2024

This advanced sensor, known for its remarkable accuracy of 99%, when paired with BoostBI, a visitor analytics application, provides invaluable insights about your clientele. With this kind of specific information at your disposal, you can customize and tailor your services to meet their unique needs and preferences.

Promotions 52

Promotions Suggestive Selling Clienteling Customer Experience 52

365 Retail

OCTOBER 12, 2023

The Retailer’s Blame Game Retailers might be tempted to blame shrinkage, credit card delinquencies, and other factors outside of their control for lower returns. Logically speaking, lower-income clientele are more susceptible to sudden swings in economic conditions. Certainly, these elements make an impact.

Shrinkage 116

Shrinkage Clienteling Outdoor Consumer 116

Retail TouchPoints

MAY 17, 2021

“We want all of our customers to have access to a design specialist who can walk them through the process. We find that when we do that, our conversions go up, our average order size goes up, our NPS scores go up and our return rates go down.”.

Shipping 164

Shipping Clienteling Planning Location 164