Retail TouchPoints

JULY 29, 2021

If they have one bad experience, they’re never going to do it again. But if they have two good experiences, they’re hooked for life, so the bar is high. RTP: Tell me about a little bit about where social commerce fits into your ecommerce strategy. I trust that I can have that omnichannel experience.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

NOVEMBER 18, 2020

The requirements for safe retailing under COVID are well understood — set up sanitation procedures, add signage to enforce social distancing and emphasize touchless commerce wherever possible. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

Customer Experience 234

Customer Experience Kiosk Clienteling Fulfillment 234

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 250

Shipping Clienteling Returns Shopping 250

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52